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Vision Helpdesk

COMMUNITY FEEDBACK SCORE
4.59

17 Reviews

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Vision Helpdesk

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.59
  • 17 Reviews

RANKINGS & RATINGS

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ABOUT Vision Helpdesk

Vision Helpdesk offers best customer support solutions - It offers three products


1) Multi Channel Help Desk Software - Ticketing software with options to manage customer communication across different channels like email, web portal, chat, voip, facebook, twitter etc.


2) Satellite Help Desk Software - Multi company support management ticket help desk software that helps you manage support for multiple brands / products / websites / companies at one place.


3) IT Service Desk Software - ITIL / ITSM compliant IT service desk software that comes with help desk features and multi company features plus it offers problem, change, release, contract, service catalog, product and vendor management and more features.


Vision Helpdesk offers one stop customer support solution for every size business.


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Most helpful positive review

4 people found the following review helpful
     

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Most helpful critical review

There are no negative reviews on Vision Helpdesk.
  • REVIEWS 17
  • POSITIVE 100% 17 Reviews
  • NEGATIVE 0% 0 Reviews
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Positive Review

Help Desk Tool

Reviewed on March 14, 2024

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Used FOR:   Help Desk Software in 2016

What was the best part about using Vision Helpdesk?

It has great design, is very responsive, and it's very minimalistic, so there's no clutter. It's easy to understand, no matter if you've used other software before or not. Another great feature is it's functionality. Compared with other services, it's much cheaper than the other ones that are out on the market. It has great support that is responsive and provides solutions to the important problems. It's also highly customizable, allowing you to change colours to suit your aesthetic and help you increase productivity. It's available in multiple languages, making it easier for just about anyone to use.

What would you change about your experience with Vision Helpdesk?

There could be some improvements in the support area, such as adding a live chat feature. That would make taking care of problems much faster than waiting for emails to be responded to. This is definitely something they could integrate easily into future versions of this software. The documentation of the reports could also be more structured so that they're easier to understand.

Overall Feedback

Vision Helpdesk provides support that help to get sales and management into their optimal positions and keeping them there. It makes it easy to get fast support to every customer on the other side of the table. Business is conducted much more quickly and creates happy, loyal customers that will return again and again. Perfecto software no matter the size of your business.
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Positive Review

Vision Helpdesk: A decent CRM software

Reviewed on March 11, 2024

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Used FOR:   Help Desk Software in 2016

What was the best part about using Vision Helpdesk?

Vision Helpdesk is featured with the helpful tools, which make your work easy. Vision Helpdesk is very easy to use and also very friendly to learn. Whenever you need help, their customer service is always available to help you out. Within a second they answer your call and are ready with the answer.

What would you change about your experience with Vision Helpdesk?

Finding a nook in this perfectly designed software is definitely a challenging job. Although there is nothing to point out in this software, but sometimes we need some private chats with our personal question, so it would be great if Vision Helpdesk can provide an internal chat system, so that we can feel free to ask questions.

Overall Feedback

Overall, I would say the software is too good and that too we get it for a lower price. The support team is awesome. Can say a perfect software for small-sized and mid-sized business. One should at least go for a free trial version and I can surely say that you won’t let go the software after using it for once. I would recommend this software to the people in my reach.
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Positive Review

VISION HELPDESK WHEN CHOOSING A GREAT CUSTOMER SUPPORT PLATFORM

Reviewed on March 23, 2023

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Used FOR:   Customer Service Software in 2013

What was the best part about using Vision Helpdesk?

The Vision Helpdesk software is a great client support platform that comes with a very efficient timer tool. It is typically deployed by organizations between first line support and tech service. The software is very good – looking and offers good visualizations and usability dashboard. I want to believe it comes with the best product price and functionality when compared to other help desks in the same category. The Vision Helpdesk ranks ahead of the pack in client support system.

What would you change about your experience with Vision Helpdesk?

I hope there would be the future possibility of robust software integration with PrestaShop, mobile apps as well as custom SMS API. The Vision Helpdesk looks more custom- made for small or mid- sized companies and should be broad enough to allow industry movers to ride on its structures , that’s if the aren’t already.

Overall Feedback

This software some impressive functionality, tools as an all- in – one multi- channel help desk that allows users manage customer communication across multiple channels or platform. So I’ll recommend the Vision software to pro- active business organization who need an effective incident and problem management feature. It is a well thought –out solutions tool that has the ability to give subscription –based notifications as well as automated responses, and I believe this does the trick for usability.
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Positive Review

Awesome Features VISION HelpDesk

Reviewed on March 22, 2023

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Used FOR:   Help Desk Software in 2015

What was the best part about using Vision Helpdesk?

If I somehow managed to bring up only one thing that is the best about this organization, it would be the capacity to decrease the weight on client bolster office by orchestrating an advantageous arrangement of reporting and assessment of the bolster office. I observe this bit of programming to be of awesome help, yet I truly need to say that there are better different options for VISION HelpDesk.

What would you change about your experience with Vision Helpdesk?

Other than their insight base and the way it's planned, I truly have nothing terrible to say in regards to my involvement with this organization. But the way that they are somewhat overwhelming on the sticker prices, however that is presumably in light of the fact that they are the best ones around. I truly value their work, and I genuinely think they are attempting their best to keep the majority of their clients fulfilled. The few bugs you may discover on their framework are completely uninformed, and I trust the vast majority of you won't see them. The general population working there are incredible!

Overall Feedback

It's not so much the best organization for help work area programming, yet it's really practical. Give them a shot, at any rate, since I think they won't disillusion you. In any event everything found in their product works really well. Take after their guidelines to begin, subsequent to the product itself is very simple to utilize, however if all else fails, contact client support, as they will help you with any inquiries that you may have.
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Positive Review

Vision helpdesk - Review

Reviewed on March 21, 2023

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Used FOR:   Help Desk Software in 2016

What was the best part about using Vision Helpdesk?

Vision helpdesk offers us unique satellite helpdesk which manages IT service or customer support desk for our business. It has single centralized portal. It has a powerful multi-channel ticket management that tracks all my customer conversations through twitter, Facebook, web portal and phone chat. Their service is user-friendly and supportive. The customer support care resolved my problem in few minutes. Online forums and knowledge related to external and internal bases support new users over the product. The cost of the product is also affordable for us. Vision helpdesk provides us a free trial offer for the 30 days without charging any cost.

What would you change about your experience with Vision Helpdesk?

The language on the website of the Vision helpdesk is only in English and no translator is over there. The remote desktop and chat features should be upgraded. The integration of another software and the mobile application issue is a big problem I faced. I think the documentation should also be improved and more organized. They should work more on mobile device application for Android, IOS and Windows. Otherwise, there are not many issues that I had to face while using their services till now.

Overall Feedback

The services provide by Vision helpdesk is great, as it is easily understandable by every person. Its features work for my business growth. The customer support care team is too responsive and effective. Its price is affordable with more services. They convert emails into tickets so easily. It is trusted by more than 8000 companies till today. The best feature of the product is time tracking and task management without any additional cost. It is highly accessible and has reliable customer support. Just give it one try and I know you will definitely love this tool as it is easy to use and you will learn quickly. Of course, it will improve your business growth and save you from losing your customers in future.
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Positive Review

Customer Support for everyone

Reviewed on March 12, 2023

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Used FOR:   Customer Service Software in 2016

What was the best part about using Vision Helpdesk?

Vision helpdesk has helped the non-benefit that I speak to deal with the huge measure of inquiries we get from general society in a straightforward and simple to oversee way.The programming itself is basic and simple to work permitting us to set up the required components important to coordinate our needs. The customization of messages and customer entry permits us to keep a steady brand while requiring little time spend altering the look and feel.The programming is fabulous however what truly separates Vision helpdesk is the backing. When I achieve an issue or have an inquiry I am given input very quickly. The Skype channel is especially helpful as it permits me to have a discussion versus an all over email examination.

What would you change about your experience with Vision Helpdesk?

There are a couple usefulness issues that I needed to discover workarounds for however given the short advancement cycles I am sure that the arrangement will include later on. would be pleasant to see a less demanding approach to incorporate into WHMCS, yet I know this is something they are chipping away at, so truly anticipating this.Make beyond any doubt your server will permit outside access to SSL for pop3. We had an issue with our server which we could alter. I would on the off chance that you plan to have the item all alone do a downloaded trial and see what you thank.

Overall Feedback

As a non-benefit that is controlled by volunteers it is hard to handle all the approaching solicitations. In the past solicitations and inquiries came through to an email location which one individual replied. We had no oversight as a board as to the following and reactions. In Vision Helpdesk we observed it to be a financially savvy relational word which conveys up to the imprint highlights. It improve the complete brand of an association. Strongly prescribe to other people who need to put resources into significant item and accompanies a few tangential points of interest.
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Positive Review

Good help desk solution

Reviewed on March 11, 2023

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Used FOR:   Help Desk Software in 2016

What was the best part about using Vision Helpdesk?

Vision HelpDesk is a customer support which lets you manage various channels like emails, web forms, twitter, facebook, and calls. They have very good User interface which is clean and simple. They have a great SLA management. You can create nested level of support. It has pretty cool ticket transfer feature between support users. Vision HelpDesk offer services in good price comparing to competition.

What would you change about your experience with Vision Helpdesk?

There are not much to dislike about this company and their services. It lacks ability of PDF customization on export. I would like to see more work on chat feature, remote desktop, and more integration with other software and mobile applications. They may need to work more on mobile apps for iOS , Android and Windows.

Overall Feedback

Vision Help Desk is somehow economical. Vision Help Desk offers very good support over chat, ticket, and instant messaging. You can have free trial to test it out. It features multi-channel functionalities to let you stay in touch with customers. It also offers tickets automation through defining actions. Vision Help Desk is a good value software. It stands in good position in the market.
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Positive Review

a Great Tool for Help Desk

Reviewed on March 11, 2023

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Used FOR:   Help Desk Software in 2016

What was the best part about using Vision Helpdesk?

I had been using Vision Helpdesk since long time and i must say this is the best i have used so far. Customer Support team is very helping and they allow you to add on skype where they guide you in a easy way. it is very affordable and they offer 30 days trial which help you to work on this without spending any penny.

What would you change about your experience with Vision Helpdesk?

Nothing i can say bad about Vision Helpdesk. i have good experience so far. The only issue i faced so far is if they add live chat in their system it would help people to get their problem solved quickly. it will be appreciated if they present dashboard in a better way which will help people to work more efficiently.

Overall Feedback

Overall i would like to give five stars to Vision Helpdesk. It offers wide array of features that are required to manage customer support such as multi-channel, converting emails into tickets, staff management, client management, knowledge base management and task management. "I would recommend Vision Helpdesk for its competitive price as 30 days trial is best thing about this software.
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Positive Review

Vision Helpdesk- Review

Reviewed on March 10, 2023

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Used FOR:   Help Desk Software in 2016

What was the best part about using Vision Helpdesk?

"Best part of the Vision Helpdesk is that it has very good Incident and problem management Features. It can organize and prioritize the service tickets. Easy for ticket creation and submission. It has very good SLA management tool. IT has very good self learning community features. There are lot of online forums, knowledge based both internal and external to help the new users. It also support multi channel support feature. "

What would you change about your experience with Vision Helpdesk?

"I felt integration with third party apps could have been handled in better way. But with lot of online support forums and knowledge base , one can come out this barrier. Apart with the help of great support team, you can get the queries resolved then and there. Dashboard presentation could have been put in a better way even though it is detailed enough."

Overall Feedback

"I would recommend Vision Helpdesk for its competitive price, very good product features, and for excellent product usability features,. It also supports multi company features. Where there is a need for lowering the telephone bills and increase the communication through email, Vision helpdesk is the best fit. Vision helpdesk is a very good platform for resolving the queries, better timer functionality and for good number of functionalities supported. "
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Positive Review

Superb Helpdesk Tool

Reviewed on February 25, 2023

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Used FOR:   Help Desk Software in 2015

What was the best part about using Vision Helpdesk?

Vision HelpDesk is web based software that helps you to manage for different companies at one place. Helps provide multi ticketing desk. With a powerful features that can be able to know such users to any service request. With pricing starts at $7. I like how they have designed Vision Helpdesk system. It is very responsive and understandable to most people. I also liked the support system they have. I have resolved my installation issues in just a couple of minutes because they are very enthusiastic to help.

What would you change about your experience with Vision Helpdesk?

So far, I don’t see anything missing about this software. But maybe if possible, they can include live chat software. But I heard they are working on that already. For me, it is one of the best out there and it is also very affordable for its functionality. And they also offer a 30 days free trial.

Overall Feedback

Vision Helpdesk has very nice features and provides good reports, customization, and constant updates. I also like that it is SLA supported and very cost effective. We have tried almost 8 of similar kind and we chose to settle with Vision. I highly recommend this software. It helps every business to make plan for better.
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