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Vision Helpdesk

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COMMUNITY FEEDBACK SCORE

  • 4.59
  • 17 Reviews

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ABOUT Vision Helpdesk

Vision Helpdesk offers best customer support solutions - It offers three products


1) Multi Channel Help Desk Software - Ticketing software with options to manage customer communication across different channels like email, web portal, chat, voip, facebook, twitter etc.


2) Satellite Help Desk Software - Multi company support management ticket help desk software that helps you manage support for multiple brands / products / websites / companies at one place.


3) IT Service Desk Software - ITIL / ITSM compliant IT service desk software that comes with help desk features and multi company features plus it offers problem, change, release, contract, service catalog, product and vendor management and more features.


Vision Helpdesk offers one stop customer support solution for every size business.


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About the Reviewer

Customer Support for everyone

Reviewed on March 12, 2023

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What was the best part about using Vision Helpdesk?

Vision helpdesk has helped the non-benefit that I speak to deal with the huge measure of inquiries we get from general society in a straightforward and simple to oversee way.The programming itself is basic and simple to work permitting us to set up the required components important to coordinate our needs. The customization of messages and customer entry permits us to keep a steady brand while requiring little time spend altering the look and feel.The programming is fabulous however what truly separates Vision helpdesk is the backing. When I achieve an issue or have an inquiry I am given input very quickly. The Skype channel is especially helpful as it permits me to have a discussion versus an all over email examination.

What would you change about your experience with Vision Helpdesk?

There are a couple usefulness issues that I needed to discover workarounds for however given the short advancement cycles I am sure that the arrangement will include later on. would be pleasant to see a less demanding approach to incorporate into WHMCS, yet I know this is something they are chipping away at, so truly anticipating this.Make beyond any doubt your server will permit outside access to SSL for pop3. We had an issue with our server which we could alter. I would on the off chance that you plan to have the item all alone do a downloaded trial and see what you thank.

Overall Feedback

As a non-benefit that is controlled by volunteers it is hard to handle all the approaching solicitations. In the past solicitations and inquiries came through to an email location which one individual replied. We had no oversight as a board as to the following and reactions. In Vision Helpdesk we observed it to be a financially savvy relational word which conveys up to the imprint highlights. It improve the complete brand of an association. Strongly prescribe to other people who need to put resources into significant item and accompanies a few tangential points of interest.

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