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Vision Helpdesk

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.59
  • 17 Reviews

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ABOUT Vision Helpdesk

Vision Helpdesk offers best customer support solutions - It offers three products


1) Multi Channel Help Desk Software - Ticketing software with options to manage customer communication across different channels like email, web portal, chat, voip, facebook, twitter etc.


2) Satellite Help Desk Software - Multi company support management ticket help desk software that helps you manage support for multiple brands / products / websites / companies at one place.


3) IT Service Desk Software - ITIL / ITSM compliant IT service desk software that comes with help desk features and multi company features plus it offers problem, change, release, contract, service catalog, product and vendor management and more features.


Vision Helpdesk offers one stop customer support solution for every size business.


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About the Reviewer

VISION HELPDESK WHEN CHOOSING A GREAT CUSTOMER SUPPORT PLATFORM

Reviewed on March 23, 2023

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This reviewer was offered an incentive for completing this review.

Down

What was the best part about using Vision Helpdesk?

The Vision Helpdesk software is a great client support platform that comes with a very efficient timer tool. It is typically deployed by organizations between first line support and tech service. The software is very good – looking and offers good visualizations and usability dashboard. I want to believe it comes with the best product price and functionality when compared to other help desks in the same category. The Vision Helpdesk ranks ahead of the pack in client support system.

What would you change about your experience with Vision Helpdesk?

I hope there would be the future possibility of robust software integration with PrestaShop, mobile apps as well as custom SMS API. The Vision Helpdesk looks more custom- made for small or mid- sized companies and should be broad enough to allow industry movers to ride on its structures , that’s if the aren’t already.

Overall Feedback

This software some impressive functionality, tools as an all- in – one multi- channel help desk that allows users manage customer communication across multiple channels or platform. So I’ll recommend the Vision software to pro- active business organization who need an effective incident and problem management feature. It is a well thought –out solutions tool that has the ability to give subscription –based notifications as well as automated responses, and I believe this does the trick for usability.

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