What was the best part about using Heeduser?
I like how easy Heeduser is integrated into any website by installing their widget. After that, users have a platform for a community forum to share ideas, ask questions, state problems, and even applaud the qualities, ease of use, or performance of the business’ product or service. I especially like the built-in voting system that identifies what aspect of a product or service should be corrected or incorporated in the next model or version.
What would you change about your experience with Heeduser?
As with all shared member communication platforms (i.e., social media, online business or professional forums, online niche or genre meeting places, etc.), competent moderation is necessary at all times. Things can easily get out of hand if just one malevolent troll goes unchecked; or if just one well-meaning, but misinformed member of your business community gives advice that hurts more than helps.
Heeduser enables business owners to build strong communities. This in turn, lays the foundation for community-based help and support that empowers the customers, encourages more feedback and suggestions, and promotes enterprise-wide engagement. The communication and customer self-help within the community reduces actionable support requests, identifies what’s most important to the customers, and provides ideas for improvement and innovations.