Zoho Support

Zoho Support is an online, Web-based helpdesk software application. Just like other Zoho apps, Zoho Support provides an affordable solution for Businesses looking for helpdesk applications. Zoho Support starts with a free version which is ideal for a small business just looking for a solution to handle tickets for one product. There is no limit on the number of agents you can add and it comes with the knowledge base and community forum support as well. I have been using the free version of Zoho Support for one of my businesses for 2 years now. It is used as our internal Organization ticketing system. If your business expands or you need additional features like automation, multiple product support or third party integrations, you can always upgrade to paid versions. The most advanced version of Zoho Support comes with Zoho Chat and Cloud Telephony with IVR. The Live chat will allow you to place a live chat option on your website through which customers can chat directly with your agents. These chats will then be converted into tickets. Offline messages will also be converted to tickets which your support agents can answer. Zoho in collaboration with Twilio has developed Cloud telephony which will provide you with features of a PBX like Call routing, sequential & simultaneous ringing, IVR, call recording, voice messages and detailed reports. I haven't used this feature as we use Avaya IP Office. Using a mobile app, your agents can stay on top of their tickets even when they are not in their seats. All in all, Zoho does what the best helpdesk software does in the market and at an affordable price.

When you log in you are presented with a dashboard of open and closed tickets and average response time. The ART and the bar chart comparing closed and open tickets often take a time to refresh and gives an inaccurate picture most of the times. The mobile app does not support push notifications. You have to open the app to find out any new ticket assigned to you or if someone replied back.

Zoho Support is an ideal for any Organization. It's very easy to setup and the Free version comes with loads of features for running a simple helpdesk system. If you are using Zoho CRM then it will integrate right into it and along with other apps from Zoho. Live chat and Cloud Telephony are a bonus for Enterprises, most times you will have to invest in these software separately.

Zoho Support is part of the Zoho business products and it shares same simple and user-intuitive user interface. Zoho Supports support many sources of customer interactions. The channels that are supported by Zoho Support includes Email, Phone, Social Media, Chat, Forums and more. Zoho Support has many modules like knowledge-base, customer support portal, ticket management and more. The SMS notification for agents and customers is really a great add-on.

Zoho Support may need many customization processes. Zoho Support mobile applications are bit clunky and limited. Helprace is another alternative that can sit between the advantages of Zoho and the Advantages of Zendesk which is more expensive than Zoho Support. Small business can find Zoho Support the best choice for its simplicity and pricing.

Zoho Support is priced quite fairly for the features it has and comparing to a similar product and it also allows a free plan for one agent which is enough to test the platform. Zoho Support features Web forms to pull out leads and it has a reporting tool. Zoho Support integrates easily with Google Apps and other Zoho products.

Zoho Support integrates well with Google Apps (not all of them, obviously), and it packs quite a punch as far as giving you an intuitive online help desk goes. It's absolutely great for everything, and it doesn't even cost much. I have to admit that Zoho Support is one of the best platforms out there!

I personally think Zoho Support does not lack a single feature, nor does it have bugs. It's very fun and simple to use, since it has a modern and stylish user interface, and I think it is definitely worth the investment! They support nine languages, and because they're all about making their platform accessible to everyone on the globe, I hope they will add more!

Zoho Support is basically one of the most powerful pieces of software for manipulating with user created issues by allowing you to track each one of them, while keeping the platform easy to use. I like what it has to offer, and I really think their services are amazing! I suggest you try it yourself!

Zoho Support is a „traditional“ Zoho program with good, user-friendly interface and rather flexible filters. It integrates well with many CRM’s and its capability to customize workflows so easily is only a plus. For us, it has been greatly helpful, especially with its rather affordable and fair pricing plan. It is definitely a good tool for the arsenal of a small company.

While it is rather flexible and easy to use for any user, for me the biggest downside lies in it being quite average program. It doesn’t bring anything new to the table, it doesn’t give you a WOW-factor and quite frankly, doesn’t leave an impression. I tried it only because I have been an avid Zoho suit fan for a long time, but this program was a bit of a let-down. You have to do quite extensive manual work and it lacks in customization capabilities. I’d say this is the part of Zoho that does not live up to Zoho standard.

As good as Zoho programs usually are, this program left me with a "meh" reaction. It is easy to use, rather affordable and flexible. However, it's capabilities are not as extensive as some competitors. It will solve some of your worries but don't expect this program to do all the work for you. The software itself needs some developing before it can be said it is a truly great product.

ZOHO is a great device for you to collate information, feedback from different mediums and channels all in one interface. ZOHO has helped me in assuring that all my customers concerns, inquiries and the like are all being responded completely. It made my life a whole lot easy. I do not need to work on consolidating reports one by one from different avenues as all could be generated in just one sitting.

I believe there is a better way to work on the software features. There are few report extraction, filtering of reports and the like that are not too straight forward and not too easy to manipulate or navigate. I hope ZOHO could do something about it. The software is continuously updating and I believe soon I could see improvements on this aspect.

ZOHO is a great tool to ensure that all important data you need to improve your customer relationship is very feasible and achievable with the help of ZOHO. You would definitely could hear all of your customers feedback, inquiries and suggestion. All what you need to work on to satisfy your customers requirements are all available in just one report.

Users now have the ability to prioritize, manage and execute the number of voluminous requests coming from variety of channels. The Zoho software comes as a very flexible web- based help- desk support structure. It has useful features checklist such as case mgt, complaint classification, complaint tracking, feedback mgt, issue tracking, notifications, quality assurance mgt, routing and survey mgt. amongst others.

The Zoho is a coft effective software with a $12.00 starting price per month and comes with a free trial version with deployment either through the cloud, SaaS, or web based software solution. Zoho offers training support to users without prior tech background as well as online customer support service during business hours.

With the host of Zoho features, industry users are able to build and publish a support knowledge base, analyze as well as improve the performance of customer support teams in an organization. The Zoho also offers job specific apps for sales & marketing,finance, HR and help desk in an organization regardless of size.

I use Zoho Support for my business organization and its not disappointed me. It is good at emailing, ticket management, live visits, and tracking client issues. This online based tool has a new user interface which is very friendly. I like the fact that they have created a version with Zoho CRM.

If asked to classify this software, I would classify it as the average software. I get to do a lot of manual work and this is not time saving at all. I have also come to note that the features are not easily customizable. I also experience a bug here and there.

Zoho Support is great at handling information from twitter, Facebook, emails, calls, and web-forms. There is the free plan which is helpful to small businesses like mine. It’s a amazing and you can use it too if you are on a tight budget. Nevertheless, the paid for plan is very effective and has amazing features. Its productivity is very high.

It comes with a lot of helpdesk features like automation, reporting and ticket management. Your team's productivity and the services provided by you to your customers is very much enhanced with its use. It is one of the best Zoho Program. According to the Zoho Support plan that you have purchased, you are availed with the different interacting options with your customers like emails, social media and live chat which helps you to understand the issue and interact with the clients conveniently. If you are currently using any CRM, then this software will also integrate well with it. It is also very reasonably priced giving you the maximum benefits.

I found Zoho Support a really propitious software for my business. I have been using it for two years now and find it a very genuine tool. I have never experienced any major barriers or problems in it. Some minor bugs once in a while is not much bothering. Sometimes I find the application slow and very few times the issues like hanging or crashing. The mobile application of the software is not properly maintained. It lacks the push notifications. You need to keep on opening and checking for any new tickets received.

Zoho Support as an IT helpdesk tool is highly recommended by me for any type of company. The pricing and the plans available are very beneficial and worthwhile. There is a plan of twelve dollar USD and another for twenty-five dollar USD. There is even a plan which is a free forever plan that is very profitable for small businesses and new companies. It even lets you manage data from Facebook, calls, twitter and emails. With such a pricing method and all other positive points, I can simply ignore the negative points in the program. A must have for all as an IT helpdesk.

I was considering this support software for our start up recently. It offers a solid help desk option with dynamic features such as ticket management, reporting and automation all of which are designed to increase services for your customers and productivity of your team. The dashboard and user interface is relatively straight forward and intuitive. You can engage customers in a variety of ways including live chat, email and social media though total features depend on the plan you are currently subscribed to. The automation including ticket notifications and actions help speed up your workflow considerably by reducing the number of redundant tasks to deal with ongoing which allows agents to spend more time helping customers as the priority as it should be. It will integrate with their CRM if you're using it. There are mobile capabilities which is great for offering remote support if need be. Reports can be scheduled and are quite visual. There are multiple plans including a free forever plan which has a lot of value for small businesses and start ups and I appreciate that a lot. Paid plans are reasonably priced with twelve dollar USD and twenty five dollar USD plans which are inclusive of the features below them. Though all of the features you would need to start offering support are included in the free plan.

I don't believe end users can attach screenshots to their support chats which is one feature in my experience which can save time and hassles from having to ask for an email and the login to another account, await confirmation of screenshot received and then proceed with support. I would also like to see co-browsing support in their enterprise level plan or lower. The ability to connect directly with customers in this situation by being able to ask for permission to use their desktop remotely is certainly a way this company could further differentiate their software as a service.

I truly appreciate the value in the free plan as this empowers small businesses and start up companies such as ours. The value in their paid plans is very good as well and include just about every feature you could ever need, with the exception of those mentioned above in my opinion. The fact that it only integrates with their CRM is great if you use it, otherwise it is a drawback as it is not my choice for best customer relationship management tool. Besides that just because it can't be our choice for this reason I do recommend having a look at it to learn if it's the best fit for your company.

The application has a smooth configuration and I acknowledge that it is so natural to explore. They composed it in view of the staff part with the goal that you can rapidly and effectively get to and sort out a ticket. Zoho incorporation is awesome. Site joining, custom fields, natural outline, one screen/one login, complete answer for deals, advertising, operations, information administration and that's just the beginning.

Their customization highlight truly needs potential to draw out the flash in a designer's point of view. It should change and have the capacity to be effectively altered on more parts of the site. There is a likewise a considerable measure of warnings which will develop in my email and makes it something equal to spam mail. There ought to be a choice to have control over notices.

Zoho is known for its splendid items! Likewise Zoho Support didn't disillusion me. With this application you can do your client bolster effectively by utilizing the strong components. I utilize Zoho Support for dealing with my tickets. Toward the starting I used to have a preemium account however soon my organization developed and I required a paid arrangement.