LiveEngage Product info

Unverified Vendor

COMMUNITY FEEDBACK SCORE

4.25
8 Reviews

RANKINGS & RATINGS

RANK

52.4
Customer Experience Software

2 / 178
12.6
Live Chat Software

42 / 196
12.6
Customer Service Software

120 / 529

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Key Facts

Ideal For Small, Mid-Sized Business, & Enterprises
Deployments Cloud
Price Medium
Free Trial
Offers Training
Free Version
Support

LiveEngage Alternatives

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LiveEngage Features

Action Monitoring
Customer Categorization
Customer Email Reports
Email Survey Manager
Employee Feedback Management
Reporting and Analytics
Text Analytics
Trend Analytics
User Friendly Dashboard

Agent Schedule Management
Call Me Feature
Chat Transfer / Routing
Client Offline Form
Collaborative Browsing
Geotargeting Integration
Integrated Customizable Branding
Knowledge Base Management
Persistent Chat Management
Proactive Invitations Management
Shortcut Messages Tools
Task Assignment
Video Communication
Visitor Targeting Management

Alerts and Escalation Monitoring
Appointment / Schedule Management
Automated Customer Alerts
Automated Routing Tool
Client Database
Complaint Tracking
Contract Management System
Customer Experience Monitoring
Customer Support
Integrated Live Chat
Issue Ticketing
Knowledge Base Management
Known Issue Tracker
Queue Management
Self Service Help Portal
Surveys and Feedback Analytics
Work Order System

About LiveEngage

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Whitepapers & Case Studies

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