LiveEngage

LivePerson is a live chat software which has a very fast user interface and has lots of functionality in your dashboard. The ability to use this software as a sales tool more than others with it's core functionality differentiate it from others so far during my research into several chat softwares. It's a very scalable platform solution so you can plan for the long term should it suit your business which is good. And it's mobile adaptive and responsive across operating systems for the large part so you have remote access to chat support which is awesome. I like that the customer has a choice as to how to get their support. It's a feature I have been glad to have been given a choice of in the past whichever makes you the most comfortable so that's cool. There is a VIP feature which would be very useful so that priority support can be given should it be required to those who have invested in your company the most, though I do like the idea of having enough support staff to provide superior service regardless of pay level, but that's just my essential nature as a person and only an opinion.

It doesn't seem there many international currencies to choose from beyond the six or so in you account. This affect myself in Canada as well as those folks in most of the rest of the world as well. I don't like that it is a twelve month commitment it seems like this is not the ideal pricing model for a lot of small business who they obviously appear to target as customers. Though I can appreciate why they do this I wonder if they fully tested any other business models prior to this, as it is quite uncommon to have so much commitment up front nowadays for all but software with serious levels of onboarding implementation and deployment. There is a fifteen day money back guarantee so if you're fairly certain and move forward at least you have two full weeks to make it otherwise. I do find the dashboard and user interface a little bit busy considering it's not a full blown customer relationship management software or a lifecycle management software or an enterprise resource planning software. Though with the premium plan For a live chat software I get why it's a bit busier than others because it has additional modules which should help you convert prospects into customers, and I am quite confident you could get into quite a nice workflow with this after using it for long enough. I am currently going to keep considering my options for our start up though I do like a lot about this system. I think any chat software should have the ability to add images and screenshots to your chat really easily.

There's a free forever plan for a single user with full functionality in your account which is great. I really do appreciate their pricing model because it's completely inclusive with the same core features across all plans from free to premium and simply varies by number of users with one other exception. And I also do like the whole goal based chat idea as it helps make the most effective use of your support staff as sales reps. Though I believe by adding the customer relationship management software integration across all of their plans would help set them apart in a market full of stand alone live chat softwares. And keep the overall product line perhaps a bit more consistent in the fact that they sort of current hint at the full potential for use of this software as a direct sales tool with CRM integration only possible with the enterprise plan, so in that sense don't empower their customers who are entrepreneurs to utilize this monthly investment to help grow revenue directly by having a sales pipeline available to go with the sales based goal setting. That's exclusively for only the biggest, most worthy customers. If ya know what I mean.

LiveEngage is giving value able solutions to the customers. It helps to maintain the feedback system and provides a better approach system that customers can reach the users through the live chat system. It provides the benefit of the direct customer view that is the true in nature and improves the value of the customer experiences. The free trial is attractive and best option for me.

LiveEngage is an expensive software that is for the smaller and medium enterprise and it helps by all its tools in community building and PR management. LiveEngage developers can reduce the software rates and they can also add up packages in the sweater as it is also used for having live chats with the customers at a time.

LiveEngage is global network or software that is developed for knowing the customers views and value of the customers towards a specific product. I have found it a bit expensive but the features are user-friendly and helping for all types of users. Other thing is the software flexibility that gaining the maximum advantage for the users for having customer views in less time and software responds in shorter time for the excellence of the brands/enterprises management.

LiveEngage is the business messaging program from the global business messaging company LivePerson . As you would expect from a stalwart company like LivePerson, LiveEngage is an elegant, yet powerful mobile business messaging solution with an attractive, easy to use interface. I really liked LiveEngage’s focus on “Committed Response Time” and how my customers can self-rate the urgency of their requests; allowing me an easier way to gauge priorities, respond within our mutually acceptable time-span, and maintain our strong business relationships.

I can’t help getting distracted by external stimuli (e.g., sights, sounds, vibration, wind, elephants, earthquakes, etc.). A cell phone ring or an email ding on my mobile can easily erode my current focus; especially if the person I am with is “attending” to other concerns at the expense of our dialogue. To be honest, I often feel people like that are behaving rather rudely. But short of turning my phone or mobile totally off, I wish there was an easy way to go into a sort of “planned, personal stealth mode” and have the capability to simply schedule LIveEngage to automatically exercise another channel or method of alert during those times.

On the whole, LiveEngage works for me, my customers, and enables us both to thrive in the lightning-fast media and communications industry. LiveEngage’s powerful, reliable, and comprehensive business messaging capabilities will strengthen business relationships and have a positive impact on any firm’s viability and profits. In regards to B2B and B2C relationships, sometimes all it takes is a quick response, just a little sign that a customer is not being ignored, that can make or break a deal. LiveEngage does this and much more.

LivePerson LiveEngage is available on Web browsers and as a native app for Android and iOS platforms. LivePerson LiveEngage has very nice and intuitive user interface. LivePerson LiveEngage is easy to use a platform and it is easy to setup .LivePerson LiveEngage Customer Experience Software provides extensive help and guides through different media.

LivePerson LiveEngage has a great customer and technical support and representatives are usually responsive and very helpful. Liveperson has many advantageous over many other products. LivePerson LiveEngage has different plans to meet different needs. I would say LivePerson is an affordable solution. With LivePerson, users can access analytical data for all clients right before starting a chat session.

LivePerson LiveEngage helps to address a very user centric or customer centric help and assistance .LivePerson offers multiple support options. Liveperson is very sophisticated support solution to engage in chat with customers. Liveperson has a very good feature of watching where your customers are having trouble to navigate on your website. Liveperson LiveEngage integrates with Salesforce and Facebook .

LiveEngage is a CRM tool that can lead to more customers visiting your site. It engages with your audience by chat and your team members can offer support to many customers at the same time, so it saves time from your call center. The real-time communication also includes gathering data about your customers/audience as well as feedback for your website, with the implementation of timely pop ups. I found really useful that all chats were kept for future reference.

We have had some issues with users getting on our website by their mobile devices, because it was reported that they could not communicate with us directly, so that shows some browser incompatibilities with the software. Also, while LiveEngage is fairly easy to use, the data for the users are sometimes not so easy to access. They can be exported, but they are chunky.

A very good CRM tool to engage and communicate with your customers in real time, LiveEngage does its job well but sometimes loses the very important point of interpreting all the data it gathers to the users of the software. If you use it for your business, you may engage efficiently with your users online, but the data given back to you are often hard to take advantage of because of technical inconsistencies.

LiveEngage is very easy to use and designed beautifully – even newest employees to get working with the program right away as it didn’t require any special training. LivePerson is a very powerful, useful tool – even if it sometimes abruptly disrupts – it is nevertheless a great feature, enabling personal approach. It takes some load off the sales personnel shoulders as we get a lot of questions managed through the online representative.

LiveEngage lacks on the most important feature for modern world – being underdeveloped for mobile devices. It is inconsistent on its features when it comes to desktop vs mobile version and in long run it is potentially something that can start bothering. Also, LivePerson disrupts sometimes and that is rather embarrassing, not to even mention it lacks in its reporting capabilities.

It is a nice program allowing you to have a more personal touch - especially useful when you run a company that generates most of the income through the website. You definitely need to consider the downsides as well as glitches are somewhat often and LivePerson doesn't function as well as you would imagine it should. Request a trial version and if you are satisfied then go for it!

The best part about this software is that LiveEngage aids in getting the most out of company assets with its intelligent visitor targeting. It can give personalized banners and direct the attention of the customer. With this personalized banners, customers will then be engage to chat with the agents to answer their queries.

Sometimes, the software crashes and takes most of my time opening it again then wait for it load. Also, some of its features needs improvement since it is a little buggy. Also, most of the tools on the reporting are not working which is a little frustrating. I hope that they can fix this one.

Before I was really very satisfied with the software, but when I learned the other features through self-learning I found out that they still have some improvements to develop in the platform especially on the reporting tools. I would advise that users should first try the software before purchasing the software.

LiveEngage is a derivative of Liveperson- the name itself really permeates its valiant and stable reputation. With that comes a piece of software capable of so many things and one that is completely able to be used with ease and little expertise. The chat works smooth and effortlessly and the reports can be exported to PDF which is a nice function that I use often. Additionally, the user interface and dash is very eye-catching and modern which shows such professionalism that its hard to not notice how well put together LiveEngage really is from all standpoints.

Even though the platform is beautiful and seems apparent that it is designed well, I have recently experienced some small issues with it having errors and bugs that I could not remedy myself. After much frustration I called on customer support's assistance to no avail. Customer service is not what it should be and my problem was not solved. It took much of my time just to explain the situation and the agent passed me off again and again to other agents who were also not helpful.

The simplicity of the platform and the fact that it is easy to use is one of the best points of LiveEngage. It also is great for reporting functions and is packed with many features that some would find outstanding. The dash is so pretty, but it still is flawed. However, after my few issues going unresolved by several representatives- I decided that I would try another option to handle my needs.