HappyFox

Happyfox has made for a whole new deskhelp experience for me. It is a software that can handle from calls to mails to social media posts and any other form of support my company needed to address for our audience. I can also assign more administrator roles within my staff so that all work is delegated, thus saving me a huge amount of time for other tasks.

Happyfox can be somewhat slow when you have a lot of support tickets to process and the free version does not accept many administrator roles. I do believe that these elements in the pay-per-month plan are really useful and I recommend using that plan. In my opinion, it also needs some redesign for the categories of the tickets.

Happyfox is an overall excellent CRM program for all kinds of companies. It can handle small business and large business support department without a problem. If you have a lot of people making requests for your business then you might have a few issues with performance. I do recommend the paid monthly version, in order to have the full-featured experience.

Honestly, HappyFox does look like an average platform for help desk management, but I honestly think it's not! Believe me, with these guys, you get control over a very powerful piece of software that is very good for manipulating with everything you could ever want in a software like this. I saw what they have in offer, and after almost half a year, I can still say that their services are absolutely satisfactory, without even complaining about much. Try it yourself!

Everything was functional, but I have to note that the system gets slow and starts to lag when you're trying to deal with a larger number of tickets/complaints. But on the other hand, you have a very decent platform here. I really appreciate their work and I honestly think this piece of software is absolutely fine for average usage! Not even the support center is bad!

Other than the fact that the user interface is not as intuitive as you would expect it to be, I still think HappyFox is good, as far as all other services go - their help desk software was (and I hope it still is) useful. But overall, I think you can find quite a lot of better alternatives to these guys. At least I love how hard they work on adding new additions to the system itself.

HappyFox is a wonderful program on all ends – it’s interface is nice, clean and very simple, it’s customization options are great (you can modify pretty much everything, starting from custom fields for tickets, custom categories, labels, theme etc), it can be accessed from pretty much any platform (and it’s mobile app works well), it is reliable and is constantly providing new options for integration! It truly stands for it’s name – it’s clever like a fox and makes using it fun!

As with any other program, HappyFox has it’s minor flaws as well. For me personally, reports are a little basic and need more customization. Also, one tiny detail that could possibly bother is that it doesn’t enable you to transfer tickets from one category to another from mobile device. As I use the program a lot through the app, it is sometimes annoying. However, they are constantly developing the program, so these issues are minor and don’t have an effect to the user experience.

HappyFox is truly a wonderful help and takes off your shoulders a lot of worries! It is very easy to use and with its friendly price I am sure every company can benefit from using their product! Customer service is very friendly and helpful, and they are constantly developing their features which for me is a big bonus - I know that even minor issues get solved in no time!

The HappyFox is an advanced CRM platform made to provide help desk as well as ticketing systems to industry users. HappyFox has an accurate and highly efficient customer service system and as a SaaS- based help desk platform, it does not saddle users with traditional licenses nor large servers to keep the system running. It comes with a great deployment feature that doesn’t need the structural support of IT infrastructure for adequate maintenance.

The HappyFox comes with a steep learning curve and does not allow for much integration especially if you seek advanced time tracking or RRM integration capabilities. It is limiting since it is deployed as an entirely web- based platform and functionality can be lacking. HappyFox needs a greater ability to produce more in- depth reporting as well as robust customization functions.

HappyFox provides a simplified and straightforward customizable help desk solution. It comes with well – layered communication features and auto- recommends articles. The platform offers fantastic user response at record speed and extremely versatile when it comes to third party integration features. The HappyFox comes in handy for me any day and I highly recommend it.

The item is altogether online. Notwithstanding, it's still conceivable to react to tickets by means of email. Answers to ticket messages naturally get conveyed to the proper individual. Any number of programmed reactions can be set up to streamline self improvement articles and allocate tickets to specific experts. Round robin auto-task guarantees that each ticket that hits the offer work area some assistance with having a proprietor. Classifications can be set up to make cans for various sorts of issues. Brilliant Rules are greatly helpful and permit different activities to be preformed taking into account the substance of messages and time of tickets.

I hate the way that there are no updates setup to help managers to remember basic tickets. As day passes by more tickets are logged, some anticipating affirmation from outsiders. Should one disregard these sort reports, an enormous overabundance emerges. I likewise loathe the way in which the administrator records are setup, as i can not have numerous executives overseeing tickets utilizing diverse log as a part of certifications. In any case, i figure these are disadvantages of the Demo rendition.

Ensure it suits how you utilize a help-desk. When I touched base at my organization, there was no help work area programming. Everybody was accustomed to reacting to messages to take care of issues. It was exceptionally disorderly. Nonetheless, I thought about this when I was hunting down a help work area programming. Upbeat Fox let the greater part of our clients react to and even close tickets right from their email. This wiped out the need to us the application with a specific end goal to be viable. General reception has been high. Also, our end clients are a great deal more fulfilled by reaction times and nature of assistance.

With HAPPYFOX, the greater part of the modules are incorporated, so there are no additional charges for enacting extra modules. We should simply empower the new capacities we need to utilize, and after that modify them for our particular needs, so our HAPPYFOX information base and usefulness can develop and create as we develop.

The adaptability of the HAPPYFOX software can make it appear to be overpowering to alter. Right now, they offer a week-long, inside and out instructional course that would be more useful to me on the off chance that it was offered online as it is hard to focus on being away for a week to go to the preparation.

The HAPPYFOX site has some short preparing recordings that both demonstrate to you generally accepted methods to utilize certain capacities furthermore layout the usefulness accessible (for those of us who don't generally comprehend what we're searching for until we see it). The Automated Workflow encourages consistent correspondence keeping all gatherings in agreement at all times, and the incorporated learning base (available at whatever time from anyplace) has enormously enhanced our effectiveness.

I think that HappyFox is really fantastic. It makes it super easy to handle customer tickets, and staff can work from anywhere. It's easily accessed from any mobile device or platform. It's simple, the interface is nice and clean, the customization level is high. I find the dashboard excellent, it has the most valuable information. The reporting is good enough. Email integration is terrific.

The bad part about HappyFox is that the product can sometimes be a bit slow, though the reason for it may be my huge list of contacts and tickets, I'm not sure. Another thing is that the reports are somewhat basic, they are too simple and not customizable enough. Otherwise, I have nothing to complain about, HappyFox has brought down my response time and increased my efficiency.

HappyFox is a very simple help desk software, that runs in the cloud, and easily suits your business size and growth. It enables you to provide customer support on multi channels like email, voice and mobile (iOS and Android). The product offers a high level of integration, as they have been rapidly expanding the product and allowing other services to connect seamlessly. Creating of reports, user creation and management, customization are very easy. We have been using HappyFox for 2 years now and we are very pleased with it. It has saved us so much time. Now we are able to support staff from across the globe quickly and efficiently with our online ticketing system.