Fathom Voice

Fathom Voice is one of the best cloud based phone system with no hardware requirements. Best part of the Fathom Voice is that it comes out with uptime guarantee of 99.99 %.Analytics Engine provides the true voice data which can provide lot of insight on the business operations. This helps in increasing the company revenue & Sales.Fathom Workflow also provides automation and optimization of the business processes while making sure that quality control in all interactions with clients and prospects.

Fathom voice is one of the professional phone system available for communicating the client and professionals. With the amazing support team and the guaranteed 99.99% uptime, I am very sure that this is one of the excellent product available in the market. Truly I don't have any concern on Fathom Voice.

"Fathom Voice VOIP platform will definitely provide solution for all the communication need. Considering the straight forward pricing factor, guaranteed 99.99% uptime, very good analytic engine, possibility of automation and optimization of the business work flow makes Fathom Voice as Stand out product. I would definitely recommend this product for the best business voip solution."

I run an e-commerce website that sells mobile covers. I receive alot of calls for custom orders on daily basis. I have used their customer service software and i can assure you that, they are the best people providing customer service software. They have an interactive design of software with ease of use. They have eased the work of employees to a very extensive level. My business relies on their software since the custom names also appear on the software with the number of times they call and hence it provides a complete track of customer's call history to our call centre. It is indeed a great software.

There isn't any worst thing that i would like to talk about. In the beginning, there software used to crash alot. But once i reported to them, they took my complaint very seriously and updated their software. As an apology, they waved some % off my next purchase from their website. It was a nice experience but the first week really killed my customer's patience. Moreover, it took around another two weeks to regain my customer's trust.

They have overall a very nice time dedicated to provide best solution. They can propose personalized solutions to your professional problems in a very friendly way. You won't regret using their service. I will continue to use their service. It is greatly recommended for the people who are looking forward to an easy to manage call centre software.

Friendly staff is probably what I liked the most in Fathom Voice as a company, not a piece of software. They put their customers first which is one of the many reasons why I am a fan of Fathom Voice. As a piece of software, what I can say is that you are given a very intuitive, responsive, and functional system that performs quite well - worse than several competing companies, but absolutely well.

They lack updates, and by that, I basically mean the fact that I don't get a single piece of text from them saying 'Hey, we've updated our UI, come check it out - link". I do dislike that, but other than that, there's nothing else to report. They're functional, reliable, and pretty good. I really appreciate their work, and I honestly think they are trying their best to keep all of their users satisfied.

The least I can say is - try them out! I believe you'll be just as satisfied as me, because they provide a very useful piece of software, and everything works like a charm, for me, at least. Follow their instructions to get started, since the software itself is quite easy to use, but when in doubt, contact customer support, as they will help you with any questions that you might have. Lastly, remember those people who work at that customer service department, because you'll rarely get a chance to communicate with better people. So professional, so polite, and very reliable as a group of people.

Fathom Voice essentially for business is a wise choice in VOIP options. The support staff is incredible at taking time out and really guiding their clients through the phone set up and use process and anything thereafter. The ease of use and the quality of the service is upstanding with adhering to the product's proclamation of quality and performance. It works well and is one of the best VOIP services I feel especially for those doing business with many clients.

The one thing with Fathom Voice that I do not like at this point is that I can receive text messages from clients and other professionals but cannot send them. I have talked with Fathom Support about this but they have not resolved this issue as of yet. The other thing that I don't necessarily like is that when I am out and about I cannot return or make a call from my cell phone on my fathom voice number.

Fathom Voice is a nice VOIP phone service that has plenty of useful features. Its great for those familiar with VOIP services such as Vonage. Its easy to use once you get past the learning curve and if you find yourself at a loss at how to use it or set it up- Fathom has a fantastic customer support team very equipped to handle anything you may throw at them. Once you figure everything after the set-up and learn all of its features, it is cake! It works exactly how you would expect it to.

The system overall is nice and functional. But there is always a part that you will like the best. And for me, the best part about this software is about their customer support. At first was really confusing because of the complex features that I have never encountered before, but moving forward, they had helped me a lot.

I cannot think of the worst part about this tool. Just that it feels uneasy for me to receive sms from them. Also, if they could have free trainings for a long-term of period to develop my skills on using this tool. Anyways, this is still an awesome tool but still needs trainings.

Overall remark is that this tool can help you a lot but you need to learn it your own or ask an expert who already knows this tool. If you have further inquiries and questions, I would also recommend their customer support or help desk who will be able to help you out with the software.

Fathom Voice is a very useful VoIP software. One must first go through all the instructions available with the software. It would be very useful to use the software and get its best output after that. It gives you a very responsive and functional system that works very well. It is one of the best cloud-based programs which can be used on any device such as desktop, tablet or mobile phones. The software improves your sales and company review. The quality of all the interactions with the clients is always maintained as the software provides optimisation of the processes in business. It has a really straightforward pricing factor. For them, customer satisfaction is primary. They provide very satisfactory assistance. The team is very well informed and knowledgeable that give the response to your any queries instantly.

Fathom is an excellent tool with seriously very rare bugs. It's an amazing software for your company. I usually face the issue while turning on and turning off the application on my mobile phone. This is the only bug that needs to be fixed. The desktop version doesn't have any bugs at all. Just once, long back the software changed. But that was the only time I faced that issue. The other problem with Fathom is that they don't update the software at all. Not even a single feature updated, no new features added, no change in layout till date, nothing. Never received any notification from their size regarding any update available.

Overall this is an excellent software that can be used by any type of organisation. Just frequent updates and it will the best software of its kind. The after sale services and the technical and customer support team is best amongst the support provided by all the other VoIP software. Highly recommended by me. Must give it a try.

I like that everybody at Fathom is super well disposed and avid to offer assistance. I had a considerable measure of inquiries toward the starting and feel as if I might have numerous at any given minute. Everybody that I have conversed with at Fathom has been enthusiastic to please and willing to answer my inquiries (regardless of the possibility that I need to pose the question more than once). They don't precisely educate a course about VOIP telephones in graduate school so I had a huge amount of inquiries and an immense expectation to learn and adapt to overcome.

I changed to Fathom from Google Voice since I needed to utilize a more expert telephone framework when connecting with my customers and different experts. When we (Fathom and myself) got the telephone up and running, I have truly enjoyed the framework general. The noble men that I worked with at Fathom Support were particularly useful and put numerous hours into ensuring that my telephone worked legitimately. The one thing with Fathom Voice that I don't care for as of right now is that I can get instant messages from customers and different experts however can't send them.

When I was utilizing Fathom Voice, there was no real way to have an expert phone message set up for when I missed customers calls. There was no real way to set business hours as parameters to acknowledge these calls. I like that my Fathom telephone is set up to work amid business hours. This permits me to keep some kind of equalization with my customers and my workload. I like that Fathom gives a great phone message that makes me look more expert.