DialogTech (formerly Ifbyphone)

I like that you can set "whisper messages" that can notify the callers ahead of time. Whether it's a campaign that you want to specifically alert the end user about, or to just give them a heads up, the whisper message capability is a feature we rely on heavily. I also like how easy it is to set up and use more than 2 "schedules" meaning you can set up multiple phone number routing options as well as determine when you want to allow the call to take place.

The only thing I dislike at this point is the lack of complete integration with Google Analytics and Salesforce. If clients had the ability to see a visual of which clicks in Google Adwords or PPC created a call, this would improve our reporting and analytics and could give more insight into which phone numbers or campaigns are generating more calls.

Get started as soon as possible and make sure to read all their documentation and examples. Their pricing is very straight forward, listed on their website, and a pretty good deal when you consider what they're offering. The help center and developer tools help a lot with implementation, so your developers should have no trouble using their API. Even so, if you run into trouble their support is great as well. Another plus, some of their API documentation is available without an account, so you can get an idea of what is possible before you buy.

DialogueTech is very helpful. The software helps track phone leads. The software helps pinpoint the best marketing strategies. The best part of the Dialogtech is the customer service and the quality of the service. Whenever I had a question the customer service team answered every question. The price for the service is truly amazing. You get high quality for an excellent price. The staff is very serene to make sure the customer understands by walking me through every step. The quality of the software was beyond what was expected. When transferring from our old software the transition was very easy. The customer service team was there for me every step of the way.

I did have a few issues and glitches using the system. On the other hand the customer service team was very helpful. The issues were dealt with and I was walked through step-by-step until the issues were fixed. The prices are a little high but the quality is high. Only a few issues and changes are needed in the dashboard to make it easier to use and understand.

I would highly recommend Dialrail to anyone who may need this service. The software works amazing and works precisely they way it is suppose to work. The customer service team treats the clients amazingly. The prices are amazing and the service works fantastic. They are friendly and explain everything very well. The price is reasonable for what the product offers. This product will improve a company and improve how a company works. The pricing is comparable to the quality of the service.

I really like that you are able to set "whisper messages" that can notify the callers ahead of time. Whether it's a campaign that you want to specifically alert the end user about, or to just give them a heads up, the whisper message function is a feature we deeply rely on. I also like how easy it is to set up and use more than 2 "schedules", meaning you can set up multiple phone number routing options as well as determine when you want to allow the call to take place.

The framework is capable of more than what the internal knowledge base is from the reps and engineering team seems to fully understand. In a few instances we have applied our own workarounds to challenges that reps said was not possible to do in calls. Interface takes some getting used to, in some cases segmentation does not clearly divide up all areas that seem intuitive for reporting pulls.

We have used Dialogtech (formerly ifbyphone) for at least 9 months at this point. They offer all of the standard benefits expected with a call-tracking solution and seem to emphasize the self-service ease of use for setting up and expanding upon marketing campaign tracking. Dialogtech seems to be driven to improve the product regularly as the team is responsive questions and recommendations and does not shy away from technical engineering discussions.

Dialogtech is used to track the phone calls. It is very helpful for marketers. This software and its installation are very simple. It is very helpful tool in managing the Ads. Multiple features are including into it as call scoring, call. It tracks all the information related to calls like who is calling. It is very fast in speed. This software can be used in multiple industries like, sales, marketing and support. This software has good potential to track the calls online and offline both. The best part of this software is that reroute the calls. The customer service group is very active and instantly resolving the issues by providing initial trainings.

The worst part about this is the integration with Sales force. It is expensive. If it will be integrated with Google Analytics then this software will be the best. The quality of call is not good; sometimes it is difficult to differentiate in the voice between man and woman. Additionally with it, faced problems to accept the bot calls which have taken more time. Display screen is very complicated. It has difficult user interface not easy to understand at a single time. Documentation is also another problem into it. Dashboard is not easily understandable.

It has wide range of call tracking services but with this it has some limitations too related to integration. This product quickly provides the data. It is robust in call tracking routing. It is recommendable to use in E-commerce business. They initially provide trainings on it. Control panel should be automatically updated. This software is very trustworthy. Tracking services are very good. It can be helpful in large real estate groups. There should be an improvement in call quality. Though it is complex in installation but the customer support is very supportive and responsive.

Dialog Tech former Ifbyphone has a platform that serves marketers and has features needed to develop call campaign and marketing strategies. DialogTech platform offers marketers features and options that helps marketers pull out insightful data. This leads to drive calls and probably convert callers into prospective customers. I think their business identity as DialogTech sounds better than Ifbyphone !

I would like to be able to customize the call summery graph which appears after signing in. After reviewing other services, DialogTech’s services are bit more expensive. For the same features you may find alternatives. You can notice that DialogTech lacks a complete integration with Google Analytics and SalesForce comparing other platforms.

I would recommend in code DialogTech’s solutions into your daily routine if you business rely a lot on call campaign. There is a lot to choose from when it comes to call tracking platforms. Modern platforms have many features and capabilities which makes decision making difficult. As well as that DialogTech's platform has some limitation when it comes to get more insight throught integration with other applications like GoogleAnalytics and the famous SalesForce.

Not only is the technology fantastic, the support/account management teams are great. DialogTech integrates with Google Analytics without a problem, and many management systems for paid search campaigns integrate equally well. I consider that a must if you're paying to get a lot of phone transactions. Plus, all the features they have to handle phone calls are outstanding. Lastly, the setup was an easy thing to do, as their support crew was amazing, and my experience in general is positive.

Just as you'd get bot calls with many call tracking services, DialogTech is also prone to that. There were also some tiny call errors (bad quality and such), but these problems were fixed in a timely manner. The quality of communication with Salesforce was more difficult than I thought it would be, and it did require a custom integration.

DialogTech keeps working hard to improve itself - whether through software upgrades or call quality improvements. As one guy said, they won't settle down for the status quo, because they strive to be the best they can be. I just hope they keep adding more amazing innovations, because I still recommend them to anyone who wants to deal with phone call tracking and make their business stand out.

As much of our success is tied to phone calls, we appreciate it a lot that the service is easy to use and the voice recording feature works well. The Customer service was extremely helpful during the set up process and initial training. The setup turned out to be easy and the implementation was extremely simple. Pricing was also fair, especially compared to other leading companies in the market.

The overall interface does its job from the functional point of view, but it could probably get an updated look as it's somewhat boring. It could be more interesting and attractive. Also i can mark pricing as a bad part because i prefer free software. But most complaints i have about interface.

DialogTech is one of the big players in the industry of phone tracking and it offers a wide range of call tracking services and more than that. This is an organized and smart company, we've been its customers for three years already. It has a great and simple API to make nearly any level of integration possible, for any application, encompassing the full range of voice and telephony applications such as automated SMS sending & receiving, outbound robot-calling, outbound live calling, inbound call routing by geography, reverse phone lookup, unattended IVR functionality and others. If you are looking for a clear and easy way to use cloud based phone systems, it is the right choice.

DialogTech (formerly Ifbyphone) is really a good software for call tracking. It is absolutely a leader worldwide. It is very attractive and have good features therefore all over the world companies are preferring this software and recommending it to others too. Agencies have this software almost 95% I have observed and all are admiring the roll of DialogTech (formerly Ifbyphone).

As well as I observed DialogTech (formerly Ifbyphone) is good for agencies as they can track calls and nothing was bad in it. The thing is ethics as for consumer product companies it can be ethically bad that they are having such software for tracking calls of the customers, customer may not like this ethically for privacy reasons. This is the only thing that sucks.

DialogTech (formerly Ifbyphone) is having a good reputation because of its extraordinary functioning. I highly recommend this to the agencies as reliable and trustworthy software they can adopt it for further call tracking. But not all of the companies because consumer deny it ethically to record their calls for future assessment because of privacy reasons. It is good and helpful for agencies.

DialogTech (formerly Ifbyphone) can be used in any of the industry from marketing, Sales and Support. It is very efficient in voice marketing and sales insight solution. DialogTech (formerly Ifbyphone) provides statistics for every calls you made for each channels. Thus you can improve your sales performance. Smart and interactive forms will personalized experience of every caller. Agents can monitor and assist calls in real time. Indeed a helpful and powerful software to improve our performance.

It is hard to find any down side for DialogTech (formerly Ifbyphone). I dont find anything bad or poor in this software so far and I hope I will not. DialogTech (formerly Ifbyphone) is complete solution when it comes to business through calls and dependent on calls. I would like If they improve and make it more powerful then it is right now.

DialogTech (formerly Ifbyphone) is software which personalize one to one call experience and your sales people always connect with prospect callers and you can get chance to have communication with your prospective clients at the correct time when they are in mood to buy whether it is service or product. It is useful in every field whether it is Marketing, sales or support.

DialogTech is software that able to track phone calls efficiently. As I know it is the combination of two best companies, Ifbyphone and Mongoose Metrics. The application provided platform for end-to-end call. Initially for data- driven marketers. It helps empowers companies to track all the calls information. What I like most is the potential to track phone calls and the person who is calling. The structure is user friendly and the implementation is truly very simple. And the speed is such really appreciating which they always make calls quick with my questions, concerned, wants and recommendations. I strongly enjoying the huge number of tools they provide me. I can say that I really don’t even to apply. But the truth that they’re just awesome.

I really appreciate the service. There’s nothing I can say any big issue. Though there’s need also some features to make more improvements. As the whole this is very helpful to us in the fact that we can able to track so many different calls from different person such a great thing.

In all this software is a must in any businesses and individual. That wants to track every calls they have. And able to locate for the company which caller is to reach. You can truly understand the real marketing act. It is a platform that improves marketer’s campaigns. The price is very worth using, The customer service is great very responsive.