DialogTech (formerly Ifbyphone)

I really like that you are able to set "whisper messages" that can notify the callers ahead of time. Whether it's a campaign that you want to specifically alert the end user about, or to just give them a heads up, the whisper message function is a feature we deeply rely on. I also like how easy it is to set up and use more than 2 "schedules", meaning you can set up multiple phone number routing options as well as determine when you want to allow the call to take place.

The framework is capable of more than what the internal knowledge base is from the reps and engineering team seems to fully understand. In a few instances we have applied our own workarounds to challenges that reps said was not possible to do in calls. Interface takes some getting used to, in some cases segmentation does not clearly divide up all areas that seem intuitive for reporting pulls.

We have used Dialogtech (formerly ifbyphone) for at least 9 months at this point. They offer all of the standard benefits expected with a call-tracking solution and seem to emphasize the self-service ease of use for setting up and expanding upon marketing campaign tracking. Dialogtech seems to be driven to improve the product regularly as the team is responsive questions and recommendations and does not shy away from technical engineering discussions.