Zendesk

" Zendesk is one of the fastest way to enable great customer service in companies of all sizes and industries. Zendesk is so easy to use, it has good support teams and their customers worldwide. Accessibility is the another feature which allows Zendesk to use it from anywhere from any device. Consistency is very good, with very little downtime. They are also easy to work with from User interface perspective"

I have some concerns in the mobile APP.Although some of the customization is simple, it requires check boxes to be enabled and option for example, most of it requires additional skills and knowledge that is beyond the personal skills. May be one has to put some additional effort initially to get into the application

"Zendesk is really a great solution that I would suggest for the team which needs better customer service. It is very easy to interact with any third party tools like JIRA. Easy to use and good user Interface are the other features which adds to the best part of Zendesk. From my perspective,this is one of the good product in helpdesk category. Definitely i would recommend this product. "

Here are few best things about Zendesk that I’ve been noticed. Their support during setup process was very helpful and quick. Zendesk also suspend spam tickets for us with very good accuracy. If you check this, you will really rarely find a legitimate email there. Customer Support is simply fantastic.

I don't like interface which is really full of icons and not enough labels. Also i dislike missing of desktop notifications in the client because that should be allowed for something so important like sensitive support requests. Some features which is marked as default should not be marked like that.

Zendesk is software which working to improve all the time. I think they have a lot of space for more improvement. With Zendesk you can make your job easier. Before it took quite a bit of communication to what was done and what was not done so it made it harder for 2 people to handle support. With Zendesk your time to finish support requests is very much decreased.

Zendesk is powerful tool for any company to use should they pursue improvement towards their customer support. With Zendesk, anyone would be able to track simple but very relevant data such as average handling time for issue or concern or ticket from any of your customers. Using such information would greatly help you re-align and review process that would enable your company to provide better customer service.

What I noticed with Zendesk is that the user interface for agents is quite complex - although it was already made simple - or so we thought. Many features inside the agent interface is not responsive with the back button - say if you've clicked a wrong tab and wanted the other one, if you click on the back button to revert back to where you were, it just doesn't happen.

I think the 'downfall' I've observed with Zendesk can be considered a minor issue. Partly because it's just within the agent's interface, meaning as long as an intensive training is provided to your team support team, you won't have any problem. For tools such as Zendesk, how it looks on the customers' end is far more important. And currently, how Zendesk looks is fairly good.

Zendesk is one the great tool for Customer Support. It has variety of core functionalities which make Zendesk preferable for Customers. It can be used for Help Desk Management, Knowledge Management and Online CRM Management. I have used it 's Help Desk support functionality and it is awesome. You can filter all the help desk query based on the type of customers. Suppose if you want to filters tickets with higher priority you can do it by it's filter section within seconds. Thanks you Zendesk for all this stuff.

As there are many modules for one tool it is costly. I am using their Help Desk Management module but I have to purchase all other modules which I do not need. These extra modules make this tool costly for me. Apart from the cost I am happy with the way they implemented all the functionality.

Zendesk is an easy to use tool due it's simple interface. It is also compatible with different technologies. Reporting is one of my favorite feature. I can filter my reports based on my need and then used these reports for Analysis. I can also forward these reports directly to clients which saves my time. I am highly recommending this tool who want Efficient and reliable help desk management.

Zendesk provides you statistics about your customer's satisfaction and about your support team's performance. There are 350 applications which can plugin to Zendesk. This is something which I believe the best part about the application. It increases chances for any users who go for Zendesk. Other advantages are its simplicity and good analytics.

Over all it i good software to use and I seriously didnt find any pitfall to their service or software product itself. I have heard that they dont provide good support to clients but I never face such problem. So I can not say anything about it. I think it is best product in support service industry.

In any business it is very important to provide round the clock support to your customers, Zendesk make it possible with easiest way. It is easy to setup and use. You can use it for support, and engagement . It becomes very easy when you have all your emails and contacts at one place to reply or respond, zendesk make it for you. It personalized and secure your interaction with your customers.

Zendesk was the first SaaS ticketing system that I evaluated and even for a first time user, it was easy to setup. Simple and clean UI makes it easy for an end user to navigate through Zendesk. Zendesk is best in the market when it comes to handling tickets. Apart from standard features like ticket assignment, ticket reassignment, canned replies, raise ticket priority and merge tickets, Zendesk uses Macros for automation. Apart from creating Macros for oneself, Macros can be shared with other users as well. You can add tags to your tickets which make it easy to track tickets. To cut down on your support tickets, you can use a self-service feature like Knowledge base and Communities. You can create articles which will be a part of your Knowledge base to answer the most commonly asked questions. The community forum is a good way to engage your customers and build on a community. The best part of about using Zendesk is that it has integrations available with almost all of the popular services. Using Zendesk API, you integrate it with any application which does not have the readymade integration available. I have been setting it up for clients and as such have not required any interaction with the support team. From the feedback, I have received from people I have talked to, they were happy with it.

Compared to Freshdesk, Zendesk does not have a free license and for a similar set of features, Zendesk will be priced higher. You will need to make full use of your trial period, Just like Freshdesk, reporting leaves a lot to be desired. Integration cost for third party apps (Live chat for example) may increase the overall cost of operations depending on your requirements.

Just like with any other Software I would recommend you to access your organization's needs because you do not always end up using all the features of a fully upgraded SaaS. Zendesk is the market leader and your support team will love it. The deciding factor could come down to the pricing and integration with third party apps you are using. In the end, there is no wrong choice when it comes to choosing Zendesk. You cannot go wrong with Zendesk and in case, it does not meet your requirements then there are other options out there at a lesser price.

Zendesk is one of the major cloudbased systems, with more than 40.000 companies using there software. Its easy to set up your customer support fast and easy to getting started. Here you can gather all your support emails, web, chat, social media in one place, so its easy to track and respond. You also have the possibility to view tickets and to streamline support conversations. If you are in a business where its possible with a self-service portal, then you can set up a 24/7 online service which features a knowledge base, community, and FAQ search. Measure your customer satisfaction ratings and support team performance. There are also various apps that can be integrated with Zendesk, like agent productivity, CRM, social media and e-commerce.

The agent user interface still needs to be modified or improved. Zendesk comes with two versions of the interface, an older version which needs many clicks to get common tasks done. The new interface has "tabs" inside the interface but the downside is that the back button cannot be used in many situations.

I believe that ZenDesk offers every feature you need to create success with you support or customerteam. The software has also the ability to scale from small to medium size Company if needed and its really easy to setup and even easier to manage when you get started. So overall a very good basic program that satisfied Your most common needs.

The constant addition of new features whilst improving current ones certainly is something to love about this software added to the liking is the fact that the triggers and mechanizations are skilled and can be joined to make a complex ticket directing framework. The operators interface is additionally much cleaner than some other specialists interface for a comparative item.

One key dislike is the way in which search results are arranged - it doesn't really meet full expectation in such regards in that instead of current tickets being always presented at the top, sometimes older tickets are there instead. Apart from that there isn't another dislike that I can attest to now, after all perfection in any affair isn't a popular thing.

as a rule it's entirely simple to use as likewise it will deal with the majority of your inbound solicitations and you can likewise answer with uniquely designed answers that you have beforehand set. It wouldn't not be right to say that it is a pioneer in its class. summarily, Zendesk has great customizations to make it a genuine fit for your plan of action

It gives its users an easy and well organized data to enable one to handle projects easily. It also has a repository of tasks that make work easier, whereby, you do not need to worry about missing a particular task or set of data that you need. It makes your all simple.

There is no clear direction when a user creates a ticket, where it all leads in terms of action being taken on that ticket. The app also is not comprehensive as its website. Its knowledge base is expensive; a less costly user license for the knowledge base would allow it to be used for other functions.

The company has a good support team, who assist in any issues arising. It is a very easy to use application and is one of the best platforms for support for any company having a lot of client’s whose requests and support need to be followed through. It’s worth trying out because it never disappoints.

The best part about this tool is that it deals with a custom-made front-end gateway that has a live chat appearances. It has also an all-in-one combination to tons of apps. One example are the like Google Analytics and Salesforce. Moreover, you can use this tool using your smartphone (Android OS), Blackberry iPhone, and iPad. Installation and application of this tool is stress-free.

I can frankly say that there are no part on this tool that I dislike. But my only recommendation is that, if they can have desktop notifications that that will be of great help. Having desktop notifications will help the customer or the client will help them save their time rather than looking again on the app.

The overall features of this tool is great because it has a lot of features and can be used for small to mid-size companies. I also recommend their customer support solution and their help desk who are always fast in answering questions and helping their clients or customers on their needs.