Nextiva VoIP

We recently moved to Nextiva from Vonage. We signed up for Vonage because we thought it was the best choice for our business. It was good, but not great. After our platform went down, we decided to call and see if Nextiva could be a better solution. The process to transfer was easy. As a company, we feel more comfortable with Nextiva since customer support is friendlier, and it's not forced. For the first time, I have seen a business that is interested in helping you, and not trying to just get off the phone.

We had a small confusion between sales and on-boarding that was solved within an hour. Besides this hiccup, we haven't had any problems with it.

A+++ service and platform. I can't believe how great Nextiva has been to our business.

I highly recommend them. Their customer support is just the best. Josh has gone above and beyond during onboarding and has been very responsive regarding all our questions and problems. I'm new to using Nextiva, and wouldn't blink twice about using them again. Thank you again for all your help

There's no desire to change anything about our relationship with Nextiva. It's been great so far.

A great business to do business with is Nextiva. Several of my employees have spoken to our Nextiva representatives in their various departments and each has provided great service towards us. Professional, polite, and eager to solve our problems or answer all of our questions. Whenever we have questions or want to find out about a certain feature we can call or look it up via their online portal.

Our business is in thirty-five states so you can imagine the various difficulties that we imagined that could happen if our system was not setup properly. James from support, went far above the normal procedure to make sure that our phone system were ready for businesses. He tested all our lines and extensions which took an unbelievable amount of time from a support individual.

We wished setup could be quicker, but we did put our business in thirty-five states.

Overall, we highly recommend Nextiva to all businesses that are looking for a VoIP Provider with all the bells and whistles.

Outstanding customer service! Spoke with a support rep named Max and he was nicest and most helpful support agent I have had the pleasure of dealing with. I just had a couple questions about the set-up of our new phones. Max walked me through everything, was very patient, and genuinely wanted to make sure that I actually understood everything. Really nice to talk to real people!

At the moment there really has not been a worst part. (Hopefully it stays that way). However, even though the customer service has been really great, each time I have called in, it did take a bit of time until I was able to speak with a support representative. It was never more than 10 minutes or so, but I think it should definitely be a quicker response time.

Overall Nextiva has been great for us. They have fixed the few issues we have had quickly and with excellent customer service, which I would say is really their best quality. The phone service and all of the features we have work as they should. The auto attendant and the call forwarding feature hands down have been the most helpful. Honestly everything we need in a phone provider Nextiva has done a great job at. So it is safe to say they would be a good choice for anyone.

My favorite part about using Nextiva is the ability to setup different call funnels for my business. With a couple of clicks, we are able to change our complete phone system.

The only problem is that chat/support is not 24/7. We wished that they offered 24/7 support.

Nextiva has been beneficently for our business for various reasons. It took longer than expected to setup, but it was worth the wait. We have a full communication phone system setup that we use on a regular basis with a ton of perks. All of our calls are recorded to optimize our sales funnel which has help us increase sales.

Their customer service is extremely helpful. I never feel embarrassed to ask questions. I need to edit over 100 audio recordings, and Jim was able to fix this issue within the hour.

I wouldn't change anything about Nextiva. They've make my experience memorable, and they spend hours helping me with all my issues I was having.

Most of the people we have experienced thus far with Nextiva have been terrific. Great experience so far. Thank you Nextiva!

We are a customer centric business but we never had the tools to maximize our ability to do this. With Nextiva we now do have this capability and it’s not just good intentions, it’s able to be applied.

Customer service has been amazing as always, thank you. It was easy to set up the feature thanks to the explanation on the phone. We’re always satisfied with the service we receive from your team.

We are solving the problem of huge volume and we can now ensure our process is watertight. Previously we worked with good goals but not a great ability to ensure we weren’t forgetting things, missing opportunities etc. Now we have the tools to ensure we are catching every issue, upselling every opportunity we can, and fully resolving all customer problems. It’s a solid platform.

Aside from the scalability of this software when it comes to its OBX trunks, I think that the best part about this software is when it comes to its customer support who are really knowledgeable about the product and fast on solving the queries that I throw to. Even the sales representatives are friendly and great.

From the time that I have used this software, I have not encounter any major issues or technical issues on the product. This has helped in the overall workflow progress especially for information dissemination. The features have been helpful to the users and I am grateful with the quality that it has.

I highly recommend this software for users who are still on the look for a video conferencing software. With its scalable feature it comes with an affordable price which you can invest with. Just give it a try, test it, and explore the features that it has if this meets the needs that you are looking for.

Jeannie! Her customer service was the best that I have ever heard. She was taking care of me as if I was family. God bless her heart!

I just wished that I moved to Nextiva earlier. My new business lines are up and running and it's impressive how clear my phone calls are with VoIP.

Nextiva introduced my business to HD calling and a slew of other features that simply weren’t there with the old in-house PBX system that I was using. If you’re planning to switch to VoIP, go with Nextiva. If you’re looking to change providers, then all the more reason to select this company because it will help you retain existing customers. If you’re lucky enough to find a VoIP provider offering services for less, you can be pretty sure that those services will be of the most basic nature and nowhere close to what Nextiva offers. My automobile spare parts business focuses exclusively on customers in the U.S, and Nextiva offers unlimited calling within the U.S, Canada, and Puerto Rico at no additional cost. Voicemail to text was a novelty for me, and I rather enjoyed reading the transcripts that arrived in my email. Sending faxes is painless, I can do it when on the go and can also receive faxes on my email. My customers no longer have to wait to talk to someone in the office, the calls are routed to whoever is free. I am still learning about Nextiva’s features so that I can integrate these into my business. Recommended.

Nextiva VoIP is like any other video conferencing system with enabling people to collaborate. It’s very user-friendly and is rather easy to set up so no problems there. Also, during the time I used it I found great help from their customer support who are tremendously helpful and give great advice.

With Nextiva, the main concern for me was that some features turned out to be of extra cost which came as a big surprise. Moreover, I encountered it quite often just stopping in the middle of a call which doesn’t make the program to be the most reliable one – rather unpleasant when such glitches occur.

Nextiva didn’t give me much impression as in the end, it is like any other conferencing system. Some occasional glitches and surprising costs weren’t that nice either. However, overall it functions well and does its’ task as it is supposed to as team collaborations are usually hassle-free with Nextiva and that’s what matters the most.