Marchex

EASY TO USE GOOD PRICE

I WOULDN'T CHANGE ANYTHING AS IT'S GOOD

OVERALL A VERY GOOD COMPANY THANK YOU

I really enjoyed working with Marchex. They sent us emails in advance to let us know when they would be performing maintenance. We never really had any issues even when they were performing maintenance but I appreciated the heads up. After a lot of issues, we were appreciative of the communication we received through Marchex. I generate leads for my clients. This allows us to track the leads generated and allows our team and clients are on the same page for the performance of programs. Knowing which keywords are driving calls was a challenge. Now that we know that, we can determine which keywords are more likely to drive phone calls vs. online form fills. There is lots of great information in the platform. We get a ton of valuable information on our customers that we can in turn use for sales collateral

I feel since there have been updates in the system it is not as user friendly anymore. We are having issues pulling data and having it presented on the screen and printouts correctly and I don’t like the return process and the time it takes to order. Although they said it’s going to be fixed soon

Overall Marchex installation process is simple with an excellent customer support, quite easy to use. So that it doesn't take any time to stop our work to spend on them. Their integration with other markets works fine. With their knowledge of marketing, business and customers they have created a perfect tracking software with better analytics reports which can be understood by using their application.

Setup was very easy and hassle free. We've set up other systems in the past that have caused a lot of stress and lost time; this was a refreshing change. Customer service was exactly what I hoped for. When I called to ask about the services and pricing, the lady I talked to was very professional and courteous. I felt like I was respected and valued as a potential client. This treatment continued after I set up services with them and had to call tech support to figure out how to use a certain feature. They kindly worked with me until I understood how it functioned. The tech behind this system works very well, and it makes all the difference. The number assignment helps tracking to be done more efficiently than other methods I've seen. Marchex has been wonderful for 100% campaign attribution when dealing with incoming calls. We all liked the dashboard layout. It was nice to look at and presented all the information information in an easy to see manner.

There are a few features that could stand to be less complicated so we know what we're looking for and how to find it with less hassle. It can take a little while to figure out some of the navigation. However, if you're doing this every day it'll become very easy to manage. And if you can't figure it out, their customer service reps are always there to help and offer information.

I would recommend Marchex. My company has done well with their technology and services, and we intend to continue using these services for the next foreseeable future. Although there are a few things I'd like to see improved, overall the service and tech is well worth the price they're asking. It may be the solution you and your company need.

Marchex works best on its functionality of tracking calls, and its ability to receive the incoming calls is so perfect. The support team here is excellent as they understand and are very knowledgeable about the issues that the customers may face when enjoying the services of the application. Marchex has a very informational dashboard that makes the users have an easy time understanding how to use the software. The software has a capability of tracking calls from different customers. For call tracking, a customer can designate any call from any of the area codes without any problems.

Even though the company made some improvements by buying another company to take care of their tracking tasks, performance changes are yet to be noted. Connection glitches is an issue they are yet to consider improving since some clients had raised the issue of bad connection due to the difference in area codes. The company should, however, consider growing with technology so that it can be at par with other software offering similar services. An example of an area to be improved is the auto-analysis of the customer feedbacks, which is still an issue when using Marchex because one has to access the dashboard to get the information they want, which is not easy.

Marchex is a fabulous software that helps business owners tracks their clients, and through this, they meet their business objectives. When the business owners have tracked customers’ call, they will have an analysis of the feedbacks given, and through this, they identify areas to be improved. Therefore, I would recommend the software to the other entrepreneurs who have not used it to try it out but am sure they will not be disappointed by the services this software provides them.

Marchex installation process is simple with an excellent customer support. So that it doesn't take any time to stop our work to spend on them. Their integration with Kenshoo works fine. With their knowledge of marketing, business and customers they have created a perfect tracking software with better analytics reports which can be understood by using their application.

If you're a regular user of Marchex software then it will be easy to handle otherwise you'd feel it is confusing and you need someone guidance in using it. As when I started to use its simple but difficult to identify the option I need to go, but after some time I have become an expert. But once I have assigned the work to my staff I have become a dependent of that staff to use the software since its options are confusing me to go through it.

Anything regarding the call tracking we use to depend on Marchex since it has all the feature a tracking software needs to have within it. Its complex nature of options needs to be simplified so that it will become much easier to operate. Its results are much efficient so we could generate a productive business with the help of Marchex.

The best part of the Marchex is the customer service and the quality of the service. Whenever I had a question the customer service team answered every question. They were very patient ensuring I understood by walking me through every step. The quality of the software was beyond what was expected. The set-up was super easy and the once the system was up I immediately noticed improvements to the business. Tracking customers helps with the companies numbers and marketing strategies.

Not much exists that needs enhancement with this product. The customer service is amazing and the software works fantastic. The user-friendly software is truly amazing. However, I did have a few issues and glitches using the system. Although, the customer service team was very helpful. The issues were dealt with and I was walked through step-by-step until the issues were fixed.

I would highly recommend Marchex to anyone who may need this service. The software works amazing and works precisely they way it is suppose to work. The customer service team treats the clients amazingly. The prices are amazing and the service works fantastic. They are friendly and explain everything very well. The price is reasonable for what the product offers. This product will improve a company and improve how a company works. The pricing is comparable to the quality of the service.

The ability to put tracking numbers for clients wherever we need to, whether print or online, and be able to correlate the calls to specific campaigns is priceless. Also, I like the call switching feature the best. It allows us to show from what source their calls came and segment leads into the appropriate category. Call recording is a feature our clients love as well.

Sometimes the support received over the phone is inconsistent from one representative to the next. And one other small thing to dislike, which is not their fault, is the influx of spam dialers who seem to find their way to some of the numbers. But Marchex is working on that, and it isn't their fault.

We offer this service to our clients who are running ads online. This with the proxy page creation option, allows us to create a mirror image of a client's site and put the call tracking number(s) on the proxy page. As a result, we can show the proxy only to visitors from the ads as well as track the success of the leads generated.

Marchex provides mobile and online solutions that helps customers to connects with businesses. It also offers features for analysis. Their technology works fine. Tracking is done effectively using Marchex platform. The setup of Marchex is easy and it has great integration with Kenshoo. Marchex dashboard has a pleasing look and is user friendly. It offers all necessary information. Marchex has great customer service and they are knowledgeable and responsive therefore you will not have troubles getting things done. It worth to be integrated into your business strategy. Finding new numbers is easy and you can designate area code you want to use.

I can say that Marchex lacks of CRM integration. So their support of CRM seems to be limited and it can drive clients go for other competitors offering management systems. Their API integration is limited which makes it hard to do client level analysis feedback without access to the dashboard.

Marchex platform does well at integrating across analytics and search platforms. Also it worth to mention that Marchex has a very good and pleasant user interface as well as top notch support system. They are helpful and ready to answer your question Marchex platform worth to be integrated into your marketing strategy. Marchex solution can be used by everyone and every organization or business can also integrate and take profit of its capabilities.

Marchex is a very cooperative group of people that focus on what's important - transforming your mobile advertising performance into something useful for you and your business. They have several patented technologies that really stand out and make an improvement - one of which is CleanCall, the one I enjoyed using the most. It identifies and blocks millions of phone calls from telemarketers and even spam callers. CleanCall uses voice stream pattern recognition and some other algorithms to safeguard you from an abundance of call spam types: fax, silence, and even end recorded messages.

When I opened their website for the first time, I was unable to find their pricing, which I find the most important. Letting all viewers and potential buyers know how much money they need to spend for using their services is absolutely necessary. On the other hand, their webpage's design is not the best, but I did like it to some extent.

Marchex is an outstanding company that offers quite a lot. They're good and trustworthy, but they really are lacking a user-friendly interface on their website. But as a user, I can say it was very easy to set things up once I began using their services, and I guarantee that your company and business can change for the better with Marchex. Unfortunately, I think there are better service providers than Marchex, but if anything, I really am a big fan of the algorhitms Marchex uses to improve your strategies.

Installing Marchex was simplistic, which was a great aspect for me and my team. The support team helped me when I needed it, and I was back to analyzing my data within minutes. It works great with Kenshoo, which saved us a lot of headache. Marchex has provided reports that help me understand business tactics, and what is working for my customers.

Once you use the software for a while it will become simple. However, beginners may be confused with navigation at first. Do not get easily frustrated, as this software is very valuable. Online help is available, as well as customer support. Get all of your questions answered, so that you can understand how the software functions.

Marchex contains all the features that are needed to efficiently track calls and evaluate marketing efforts. It is easy to set up, and customer support is available to help you with any issues that you encounter. Businesses can succeed once they understand how their marketing is affecting them, both negatively and positively. You can easily change your methods according to the data that you find through the Marchex system.