Investintech Inc. FAQs

Our products are specially designed to work with extra-large PDF files. For example, we have successfully opened and converted a 500MB PDF file.

The cause of this non-response may be system or memory related. Older computers with less virtual memory may have a more difficult time opening and converting a very large PDF file.

We are always very interested to receive files that do not work with Able2Extract. As such, please feel free to send us an email with the file attached to [email protected]. (more)

The two most common problems for this issue are the following:

You may have downloaded and tried one product but purchased a PIN for another. To solve this problem, simply ensure that the PIN you purchased is for the product you downloaded and tried before you purchased.
A second common cause is that your PIN may be for a prior version of the product (which happens if you purchase a new computer). PINs are unique to their version, but we do offer access to downloads for older versions. If this is the case, please contact Customer Support at [email protected]. Or you can visit our Updates page and purchase the latest version of the product – in which case you will require both the new and original PIN to activate the product.
You can download the most recent version of Able2Extract Professional by clicking here: https://www.investintech.com/prod_downloadsa2e.htm

When prompted after installation, enter the PIN you received and the invalid PIN problem should be resolved.

If the above does not solve your problem, please email [email protected] and we will get it working for you. (more)

The most common cause of this error is that the source PDF file may be damaged. To fix this problem, try returning to where you got the PDF document and try re-downloading the document or regenerating it.

If you cannot do so or doing this does not solve the problem, please send us an email with the file attached to [email protected] and we will try to determine the cause and see if it can be repaired. (more)

The free trial of Able2Extract is designed this way in order to give users the ability to test the PDF to Excel conversion prior to purchasing the product. This will give users a sense of whether it will work for their needs prior to licensing the product. (more)

Yes. Able2Extract Professional enables you to convert both native and scanned PDF files. Native PDF files are PDFs that are generated and saved by a computer application.

In cases where a user scans a paper document using a scanner and then saves it as a PDF, it is a scanned PDF or an image PDF. For these type of PDFs, Able2Extract Professional is able to lift the textual information from the PDF and make the conversion.

In addition, Able2Extract Professional can convert scanned PDF to searchable PDF files. The application will modify the opened document and add an invisible text layer over the scanned pages, allowing you to search for text patterns within the file’s textual content. (more)

Unlike many other companies, we appreciate the feedback, the ideas and the tech support queries we receive. We respond to all queries we receive and we do our best to resolve any problems related to our products.

To get the fastest possible response/resolution to your issue from us, do the following:
a) Briefly describe your problem in the body of your e-mail.
b) Attach the problematic source file (in most cases the PDF document). We make this request solely for problem-solving purposes. We do not look at the document's contents and we will not share your file with any third parties. Furthermore, we will destroy your document when we are done with it.
c) Send the above to [email protected]

You can also call our tech support line at (416) 920-2539 during regular business hours (M-F 9am-6pm Eastern Standard Time) (more)