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HelpSite

COMMUNITY FEEDBACK SCORE

4.00

3 Reviews

Unverified Vendor

HelpSite

Unverified Vendor

COMMUNITY FEEDBACK SCORE

4.00
3 Reviews

RANKINGS & RATINGS

RANK

31.5
Customer Service Software

70 / 529
1.4
Knowledge Management Software

84 / 242

ABOUT HelpSite

HelpSite helps you create a beautiful FAQ & help site in minutes. It gives you:

1. A support site with your FAQs and knowledge base.
It's beautiful, mobile-friendly, and searchable so your customers can find answers fast.

2. A smart contact form that auto-suggests articles as someone types their message.
Users get their questions answered faster and support agents save time.

3. A super easy-to-use admin interface to create knowledge base articles with ease.
Populate your help site with answers to common questions and other helpful information. Our hosted knowledge base software takes care of the rest.

4. A lightning-fast search box that works like magic to find relevant helpful articles for your users.

Your HelpSite can be public or private and heavily customized to your liking!

Work for HelpSite? Manage Profile

Most helpful positive review

2 people found the following review helpful

HELPSITE.IO – great FAQ

By Eunice Joy T.

on April 3, 2022

This software still needs improvement to boom in the market place. But this is a software that we could look forward to since there are benefits that can be beneficial .. more

Most helpful critical review

There are no negative reviews on HelpSite.

REVIEWS 3
POSITIVE 100% 2 Reviews
NEGATIVE 0% 0 Reviews
NEUTRAL 100% 1 Reviews

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Anonymous

Client

REPLY TO REVIEW

Positive Review

Great hosted knowledgebase tool

Reviewed on April 23, 2023

Review Source Alert

Organic - Unincentivized.

Used FOR: Customer Service Software in 2016

What was the best part about using HelpSite?

I was looking for something to help me create a support site with FAQs and knowledge base, and this fit the bill perfectly. It's extremely easy to use, has an intuitive interface, and gave me just what I needed. I like that it's beautiful, mobile-friendly, and searchable so customers can find answers fast. I like that it has a contact form that automatically returns suggestions as users type their question.

What would you change about your experience with HelpSite?

It doesn't have a huge number of features. Rather it's a fairly simply tool that just does one thing well - helping me create FAQs for my support site. But other people might want something that is a more complicated piece of software that includes ticketing, agent management, autoresponders, etc. This isn't the tool for those people.

Overall Feedback

Overall I think HelpSite.io is a really great tool that would be my first choice and my recommendation for anyone looking for a tool to help them build a support or help website for their customers or users. I like that it has a super easy-to-use admin interface to create knowledge base articles with ease.

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Maurelio Canon

Other

Level1Contributor

Member since Feb 2016
Region VIII - Eastern Visayas, Philippines

Review Distribution (1316)

Excellent (102)
Very Good (1117)
Average (97)
Poor (0)
Terrible (0)

1316Reviews

1651Helpful votes

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Maurelio Canon

Other

LEVEL 1 CONTRIBUTOR
1316 reviews
1651 helpful votes
REPLY TO REVIEW

Positive Review

Great Support Center

Reviewed on April 7, 2022

Validated Review |

Review Source Alert

This reviewer was offered an incentive for completing this review.

Used FOR: Customer Service Software in 2016

What was the best part about using HelpSite?

Probably the most significant feature that I like about HelpSite.io is its mobility feature. It is mobile-friendly thus I can use whenever, wherever. I travel a lot usually on business-related matters and it is quite convenient for me to have an access to a support system anytime I want wherever I am.

What would you change about your experience with HelpSite?

There is really nothing much to dislike about their product as it offers a complete support site that holds quite a huge knowledge base. If ever I encounter issues regarding their website then I would contact their customer service support crew. They would always try to resolve any problem that I come up to when using their service.

Overall Feedback

Overall, HelpSite.io provides a complete and concise knowledge base that is needed in a support site and they also have complete FAQs for our company’s customers. It is very appealing and is mobile-friendly so it definitely is a neat program to use. I definitely recommend trying out this one as it can help you out in so many ways.

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Eunice Joy T.

Other

Level1Contributor

Member since Mar 2016
CAR - Cordillera Administrative Region, Philippines

Review Distribution (491)

Excellent (28)
Very Good (428)
Average (35)
Poor (0)
Terrible (0)

491Reviews

471Helpful votes

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Full Profile

Eunice Joy T.

Other

LEVEL 1 CONTRIBUTOR
491 reviews
471 helpful votes
REPLY TO REVIEW

Neutral Review

HELPSITE.IO – great FAQ

Reviewed on April 3, 2022

Validated Review |

Review Source Alert

This reviewer was offered an incentive for completing this review.

Used FOR: Customer Service Software in 2016

What was the best part about using HelpSite?

Every software has to have their own best and worst part. Not all software are a hundred percent great. Let us get to the point about the software HELPSITE.IO, it is a software that has great FAQ that you can check to further help you with your inquiries about the software and on how you can be able to navigate it.

What would you change about your experience with HelpSite?

As I have mentioned above this software has downsides. Not that worst part about the software. The software is not that popular in the market. Also, if they can add more trainings and conferences on how the software works that they can release for the future or in the later days then that is something that we should look forward to.

Overall Feedback

This software still needs improvement to boom in the market place. But this is a software that we could look forward to since there are benefits that can be beneficial to the companies. But if you want to look more for further details about the product then check out how it works.

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