Front Product info

Front is an inbox management app for teams. Companies using team inboxes, like "support@", "sales@", etc. can use Front to easily collaborate on the various messages coming in. This workflow can easily be applied to Twitter accounts, Facebook messages, or Text/SMS communication for your operations. All those channels can be added to Front. Messages in Front can be assigned to specific team members, either manually or automatically (based on the content of the message, for example). The app is designed for productivity: it's built like an e-mail client, so there is nothing to "learn" to use Front. People familiar with GMail, Mail.app or Outlook can start instantly, but features like comments, reminders and canned answers should make you more productive than with any of those apps. Native mobile apps are available for those who need to answer messages on the go, handle emergencies, or quickly triage conversations. Front integrates natively with many other software, to provide a "communication layer" on top of them: integrations with Salesforce, Slack, Trello, Github, Intercom, Asana and more are already available. Custom integrations for specific business needs can always be developed using the API. Front offers comprehensive analytics to monitor your performance. Time-to-reply, messages handled per user, messages per hour of the day, and many more metrics are tracked automatically.