Atera

Atera is best IT management tool I have used so far. It has all in one RMM, PSA and ticketing in single platform. As a MSP we handle huge number of hosts, this makes great tool to work with and even our client have positive feedback. Customization and automation is very easy and works efficiently. Even customer support is helpful to any problems.

Performance metrics of hosts could be more detailed.

It centralizes remote monitoring, management, ticketing, and automation into a single platform. This reduces the need for multiple separate tools and simplifies workflows.

From my two years of experience using Atera, I have found it to be one of the best all in one SaaS solution. As a managed service provider, Atera was of great use for our IT support department and remote monitoring. The best thing about Atera is its amazing customer support which is available round the clock.

Even tough Atera is a great software for managing IT companies but there are a few features that need to be worked on. For example, the uptime monitoring feature is a bit slow compared to similar competitors. Other than that, assessment management is also a bit more complicated than it is supposed to be.

Overall, Atera is without any doubt one of the best software for IT companies that have very complex CRM and ERP related needs. If you are a medium sized company or even a huge enterprise, I can safely say that Atera will cater your needs under very competitive pricing compared to the market.

Pricing is per tech, not per seat which makes it by far the best value when it comes to other RMMs. Cloud based vs back office which means I don't have to worry about the data. Great UI. Very smooth, easy to navigate UI Prompt updates. It feels like it gets new features and updates every other week.

Remote connector can be finicky sometimes. It's sometimes hard to connect to some PCs. At least there is more than one way to remote in. I miss ScreenConnect sometimes but that's a small price to pay for how much you save by using Atera. We are coming from Labtech and I don't ever see us going back

Been using Atera for a few months now to replace Labtech. Overall, very glad we made the switch. The biggest thing that sets Atera apart from all other RMMs is its pricing model. Essentially, with only one tech, you can have unlimited seats.. Very appealing to small tech companies. I don't ever see us going back to Labtech.

Cost and functionality. Atera does the same thing that the higher cost RMM products does. It is nice to know that everytime I push out an agent my costs are not going through the roof. My costs have began to fall but the quality of my service is still the same. Great product.

Sometimes agents don't install as quickly as I would like, but the support is quick to fix and find a solution to the problem. They listen to ideas and your problems. Also, the remote connection can be slow, but this can be related to the ISP connection to my client. Again support is always willing to fix the problem.

I have been moving from another RMM vendor to Atera over the past couple of months. I have found that Atera does everything that I needed from without the monthly overhead. I was paying per device and my monthly cost was around $750 now I get the same functionality at a very small cost.

Very slick product with a great dashboard. Intuitive and easy to use. Great alerts, easy to deploy across network. Up and running on first test client in under 20 minutes.

Splashtop for Remote Access is unusable. Slooooow. They need to offer alternatives like Teamviewer integration, albeit it at a higher price.

A great product let down only by their use of Splashtop that is just not up to scratch on the performance front.

The best part about Atera is that the software allows users to complete work with speed. The program has all-in-one SaaS based software for Managed Service professionals. In addition, Atera makes dealing with the program easy. No long contracts or challenging payment methods. When users want to use the program a payment per server is made> This gives an unlimited amount for servers to the user.

The worst part about using Atera is that there is no Apple Mac management provided. Many people, including myself, are apple users and not having a program for mac users is a huge downfall. Also, the mobile platform does not have all the features the desktop version allows. This can be frustrating is users need to do something they normally do on a desktop when they are on the go and they cannot because the mobile application is limited.

Overall, Atera is a fantastic IT Management software. Once a payment is made unlimited access is provided. Also, a free trial is given. This is an excellent way for users to get an idea of how the software works and they can acknowledge if the program is a good fit for the company.

Atera offers a very reasonable price with very helpful and powerful features. it is one of the most complete software in the market. The interface is so intuitive that leads to ease of using it. It is a one stop software for IT people. Their support team is also top notch. They will provide you great presentations and will answer your problems quickly and effectively.

There is really nothing to dislike about Atera. There are some bugs and glitches that you may encounter but in just one report to the support team, you will definitely get a positive result. The performance and speed are depending on your internet connection.

Overall, Atera deserves to be a the top really as it provides great service and complete functionalities. It is very easy to use, user-friendly, and its ability to almost do anything as an IT management software is exceptional. You should get the trial and your experience from it will make you stay and love it even more.

Atera is a complete and fully featured All-in-One IT management software. Atera has made great efforts to make its platform easy to use and to learn. Atera is featuring a sleek and a properly designed user-interface. Atera IT management software is offered at competitive prices. Atera is able to work on different platforms including Windows, Mac, and mobile devices.

Atera is armed with an advanced ticket system to make communication between team members easier and more organized. Atera has a limited and a week remote access capability. Despite that Atera's GUI is awesome but it can be sometimes tricky to find some options. Atera platform is working properly without glitches and issues. Atera is a secure platform and a stable one.

Atera has made a great work by including a customer relationship management add-on. Atera is delivered with a dedicated help desk to ensure that users are always in touch with the technical support. I highly recommend Atera IT management software for its ease of use, capabilities, and price. Many IT industry insiders are amazed on how Atera has changed the game of RMM PSA market by including an all-in-one IT solution.

The best part is how everything is integrated with-in Atera Remote control, RMM, PSA, help desk ticketing system, knowledge base. Everything's right there at your finger tips. Even comes equipped with data backup and email security which I have not used yet, but I believe I will very soon. Its also nice to be able to run a report pretty much on anything you need to see for you customers.

I honestly have not found a worse part. Once I find something I will come back and post it, but don't hold your breathe.. Okay the one thing I just thought of was I wish it had some email templates so I can send them to my clients, it just takes me forever to put an email together.

Atera is the best RMM & PSA I've tried and I've tried quite a few. The program is super user friendly and the customer service is better then top notch. I've been using the program for a couple months now and just received an email asking me if I had any questions to call the Manager directly. That's good customer care right there, most places - You'd never hear from them again unless it's time for them to get paid and speaking of price the price alone is worth it, unbelievable pricing and a must for new MSP's and it has plenty to offer for older MSP's as well. I think we are going to have a nice long lasting partnership.

The best part about Atera is how nicely everything is integrated. This allows me to have one browser page open, and be able to see everything I need to about my client and their systems. It's relatively fast, the price is phenomenal, and Support has always been quick to answer any questions or comments.

The fact that some items do not come bundled in with the software (A/V Software, a decent Remote Session tool). Unfortunately the built in remote session tool isn't the most reliable (They allow you to integrate with GoToAssist if you wish, and that's MUCH better). Currently got a bug when a system is renamed after the agent is installed, but they say they are working on a fix for this.

I was previously a client of GFI Max, and knew it was time to switch. I was paying roughly $240 a month, just for Monitoring, AV, and Remote access. This didn't include a help desk or PSA system at all. Plus the back end always seemed clunky and I didn't really get much accomplished with it. I found Atera on a stroke of luck, and I'm glad I did. The first thing that really impressed me was the fact that there is no per device fee. This would allow me to grow, and appropriate more of my money into other areas. Second, with the PSA and Help desk being tightly integrated into this product, it made Customer management super simple. I seem to open Atera every day, because I find it to actually help me keep an eye on my client's systems, like it should. Where on the flip side, I tried to find any way to avoid logging into GFI because it was just mundane and un-useful. I definitely recommend Atera to anyone starting out, or currently unhappy with their current solution.