Atera

The best part about Atera is how nicely everything is integrated. This allows me to have one browser page open, and be able to see everything I need to about my client and their systems. It's relatively fast, the price is phenomenal, and Support has always been quick to answer any questions or comments.

The fact that some items do not come bundled in with the software (A/V Software, a decent Remote Session tool). Unfortunately the built in remote session tool isn't the most reliable (They allow you to integrate with GoToAssist if you wish, and that's MUCH better). Currently got a bug when a system is renamed after the agent is installed, but they say they are working on a fix for this.

I was previously a client of GFI Max, and knew it was time to switch. I was paying roughly $240 a month, just for Monitoring, AV, and Remote access. This didn't include a help desk or PSA system at all. Plus the back end always seemed clunky and I didn't really get much accomplished with it. I found Atera on a stroke of luck, and I'm glad I did. The first thing that really impressed me was the fact that there is no per device fee. This would allow me to grow, and appropriate more of my money into other areas. Second, with the PSA and Help desk being tightly integrated into this product, it made Customer management super simple. I seem to open Atera every day, because I find it to actually help me keep an eye on my client's systems, like it should. Where on the flip side, I tried to find any way to avoid logging into GFI because it was just mundane and un-useful. I definitely recommend Atera to anyone starting out, or currently unhappy with their current solution.