Zopim

I love that I can use this one for free. I can also upgrade to get a lot more functionality for my business. In fact, the free version is quite enough for me. I love how my customers that need assistance can send files. This is great for customers that need some assistance and potential customers that are asking for some technical support.

I wish I can get the analytics when using the free version. If not, maybe they will allow giving even just a little analytics. I also think that they need to create or improve their notification system for notifying if there is someone that needs to chat. It also has no integration with CRM systems.

This software is extremely easy to use and the weekly reports are very nice to have. It was also increadibly easy to add or enable and disable agents as you are expanding the teams that are responsible in answering the chats. I also commend their free trial because it works very fine and is already full-featured.

Zopim is very easy to use. This software has an intuitive interface. This software allows direct chat from within your website with customers. The setup is very easy. Just with few clicks, you will be through with the installation process. This software comes with documentations to help you learn how to use it. The documentations are very detailed. You will not need more help after going through them. This software has very powerful features. An example is the instant live connection that will help you reach out to clients and solve issues. This will make your business grow very fast. You will be able to communicate with customers easily. This will strengthen your relationship and help enlarge your business. This software is fairly priced. It is suitable for both small and mid-sized firms. Zopim has a 14 day trial version. You can be able to test it and know the functionalities of this software. You will also get to know if the software is suitable for your business before purchasing it. Zopim is highly customizable. You will be able to set it according to your own needs. The customer support service is available 24/7.

This software works absolutely well. It is a commendable software. The trial version is only for 14 days. This may not be enough to make someone exhaust all its functionalities.

Zopim is an outstanding customer satisfaction software. It works very well. The software is highly customizable. You will be able to set it according to your own needs. There is nothing difficult about it. The user interface is very easy. If there is anyone looking for a customer satisfaction software, then Zopim is the perfect selection.

The best part about using Zopim is the instant live connection. Consumers can instantly communicate with customers using this software. Another excellent aspect of the Zopim software is the 14-day free trial. Having the ability to use the software is a fantastic way to test out the program or the businesses needs.

I haven't found many issues with the Zopim software. The price is reasonable. In fact, there are several packages. A free version exists for individual users. A basic package is perfect for a team and only cost $11.20 a month per agent. The most popular package is the advanced package, and this is ideal for established teams. The advanced package costs $20 per agent. Finally, the premium package costs $44 per agent, and it's perfect for large industries.

Overall, Zopim is an excellent program to connect with customers instantly. Zopim Is a fantastic way to communicate with their clients and immediately handle any issues or questions. The instant chat features help's contact from either direction, customer or company. The instant communication abilities often help businesses succeed with excellent customer service by having the capacity to reach out to clients and conquer issues before customers even ask.

Zopim is unique live chat software which can used by small scale to large companies, Zopim is a chat platform with customers and community members which allows direct chat from within your website with customers. This is beneficial in generating and increasing sales revenue. Its intuitive chat features can systematically contact and provide response to customers. Zopim is easy to set up without troubles and can be customized to create a special experience for website visitors.

Zopim is quite a stable solution with the great performance so there is nothing to dislike about it. One minor thing that does not work well is the idle setting which does not go offline when a user is away from the computer. They can do more in terms of including notification tools as well. otherwise Zopim works just fine.

Zopim is a great at customer service, the technical support is swift and very helpful. They are cost effective, efficient and recommendable.

Zopim lets businesses connect and engage with customers efficiently. It enables you to increase revenue and sales by its proactive chat features that can also automatically contact customers. It provides advanced analytics and reporting as well as target visitors to create a customized and personalized experience for your website visitors. The Zopim Dashboard enables users to easily monitor and track visitors in a way that also lets CS teams focus on customers who need the most help. Zopim also has customized chat badges so you can choose from different themes.

There is nothing negative about using Zopim as it's one of the most advanced customer satisfaction programs in the market.

Zopim is a great tool for businesses but it is also built in such a way that customer support will enjoy using it. All customer conversations can be managed from one place so that voice, ticketing, social media, and chat is efficiently handled, providing uninterrupted quality support in all levels. For all your customer satisfaction needs, you can turn to Zopim!

Zopim is one wonderful and unique live chat software to be used it an organization. It has good, easy to use features which are also very helpful. The live talk is convincing and works perfectly. You can view the history on any chat which is very unique. The software is easy to understand and function with. The features are customizable and can be prioritized according to the users need. Enable or disable agents, expand call answering teams all of it smoothly.You can use visitor targeting and connect with more visitors automatically.

There are no major drawbacks with this particular live chat software. Yes, it won’t go idle automatically if u aren’t active and you will have to do that physically, but that particular fact can be easily overlooked. With all of its great features, this will definitely leave you with good experience.

Altogether it can be concluded that Zopim is one very effective live chat software. It strengthens the customer support service of any organization to a great level. The visitors can contact the customer support via live chat through a widget. Personal attention to each visitor is a great way to create brand value and increase sales. It is easy to work with and useful features provide great support to the team. The widget is highly customizable and is made to suit your taste. It is also available in over 40 languages which are great to diversify you market base. Finer analytics will help you keep a track of visitors flow and u can reach any visitor needing help from your own end. Any satisfied visitor/customer won’t mind coming back a visit. It has a free version that does not include the advanced analytics but on its own is sufficient. You can also take the demo to understand it better. Therefore is cost effective, efficient and recommendable.

One of the biggest competitors to Zopim is Olark and many are stuck what to choose. Zopim is a great and simple tool for customer satisfaction aims. Zopim is simply a chat platform with customers and community members. It can be implemented quite easily without a lot of hassle. Zopim is able to allow direct chat from within your website with customers.

I would mention that Zopim Software and even Olark are the most used solutions , we have a great experience with both of solutions. On great feature on Zopim is the ability to set up rules to allow only high-value customers or visitors and the ability to group your customer agents. Zopim is quite a stable solution with the great performance so there is nothing to dislike about it. But, Zopim lacks into customization.

Zopim is offering an excellent customer service for everyone interested or already using their software. The guys from Zopim are responsive and very nice. I highly recommend Zopim over Olark customer satisfaction platform for a couple of things including the functionalities, the design, and the pricing. Zopim is able to integrate with SugarCRM, UserVoice, Zendesk, Highrise and more.

As what the title implies, one of the best part about this tool is that is has an influential live chat which is really powerful. Also, the features are user friendly and ease of use is considered. Moreover, you can search the history of the chat which can be one of its best part.

ZOPIM does not automatically goes idle when you are far away from the chat or when you are busy or active from another application. For an instance, it should change its color when you are away or busy. That is why one of its cons is that you have to do it manually.

Overall feedback about ZOPIM is satisfactory. This is recommended for small to middle size companies who likes to have a live chat. I heard that they are adding new features which can maybe match your options on what software you are looking for. Try out the software and see it for yourself.