zenloop GmbH

Based on the Net Promoter Score (NPS), zenloop helps businesses improve their customer experience. The SaaS solution automatically collects customer feedback through various channels along the customer journey. By analyzing the quantitative and qualitative feedback, zenloop helps you immediately identify churning customers, derive the reasons for churn and alert stakeholders, as well as recover customers with personalized measures. We increase the customer retention of leading online companies such as Douglas, Shop Apotheke, HelloFresh, and Drykorn.