Web+Center Product info

Unverified Vendor

COMMUNITY FEEDBACK SCORE

4.38
8 Reviews

RANKINGS & RATINGS

RANK

51.4
IT Asset Management Software

7 / 179
45.8
Help Desk Software

24 / 300
9.5
Online CRM Software

48 / 213
9.5
Customer Engagement Software

61 / 260
9.5
CRM Software

160 / 729
9.5
Customer Service Software

161 / 529

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Key Facts

Ideal For Mid-Sized and Enterprises Business
Deployments Desktop
Price Medium
Free Trial
Offers Training
Free Version
Support

Web+Center Alternatives

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Ridgeland, Mississippi
ClickDesk
Sunnyvale, California
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San Francisco, California
SysAid
Newton, Massachusetts
Teamwork Desk
Cork, Ireland

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Web+Center Features

Asset Monitoring
Compliance Document Management
Configuration Tools
Contract Management System
Cost Monitoring
Depreciation Cost Management
EHS Audit Management
Facilities Maintenance
Inventory Procurement
IT Service Handling
License Database
Requisition Database

Alerts and Escalation Monitoring
Automated Routing Tool
Client Database
Contract Management System
Document Control
EHS Incident Management
Forums Management
Integrated Live Chat
Invoice and Billing Software
ITIL / ITSM Help Desk
Knowledge Base Management
Known Issue Tracker
Product Database
Queue Management
Self Service Help Portal
Surveys and Feedback Analytics
Ticket System Management

Customer Service Analytical Utilities
Customer Support Monitoring
Data Categorization Feature
Email Response Management
Integrated Live Chat
Knowledge Management Tools
Search Feature
Self Service Help Portal

Churn Management
Communication Tracking
Content Syndication
Customer Feedback
Gamification Platform
Integrated Live Chat
Media Management
Reporting and Analytics
Social Community Management

ALM Project Management
Automated Marketing
Campaign Donation Management
Contact Database
Customer Help Desk
Customer List Management
Customer Service Management
Document Control
Email Marketing Management
Email Survey Manager
Interaction Monitoring
Landing Pages
Lead Generation
Lead Scoring Capabilities
Product Database
Quotes and Proposals
Referral Monitoring
Sales Territory Management

Alerts and Escalation Monitoring
Appointment / Schedule Management
Automated Customer Alerts
Automated Routing Tool
Client Database
Complaint Tracking
Contract Management System
Customer Experience Monitoring
Customer Support
Integrated Live Chat
Issue Ticketing
Knowledge Base Management
Known Issue Tracker
Queue Management
Self Service Help Portal
Surveys and Feedback Analytics
Work Order System

About Web+Center

What is Web+Center?

Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. Community colleges, hospitals, small businesses, non-profits and government organizations love Web+Center’s rich feature set and ease of use. A full version of the suite is free for up to 2 techs and does not time out, nor is it limited by the number of customers or cases.

Why select Web+Center for your help desk?

There are a lot of help desk vendors providing similar products today. The Internet Software Sciences help desk offering is unique in that it offers a high return on investment by providing you with a solution that you can grow with while customizing it into a very efficient help desk for minimal cost. We can offer this longer-term offering by providing you with 100% of the source code that is designed to be customized to include your specific business functions.

Web+Center Hardware and Software Requirements

Windows 2003/XP/VISTA/Server 2008/Windows 7/Server 2012

MS SQL Se..

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