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Teamwork Desk

COMMUNITY FEEDBACK SCORE
4.17

6 Reviews

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Teamwork Desk

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.17
  • 6 Reviews

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ABOUT Teamwork Desk

Teamwork Desk has all the features your team needs to provide world-class customer support with a personal touch.

Teamwork Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time it’s solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters —customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love.

Try Teamwork Desk for free for 30 days—no credit card details required.

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Most helpful positive review

1 person found the following review helpful
     

My review on TeamWork Desk

By Mokhtar Megherbi LinkedIn on March 11, 2024
Over all, TeamWork Help Desk is quite good help desk. Their team of development is always after bugs and improvement. They have a free option to use TeamWork Help Desk .. more

Most helpful critical review

There are no negative reviews on Teamwork Desk.
  • REVIEWS 6
  • POSITIVE 100% 6 Reviews
  • NEGATIVE 0% 0 Reviews
  • NEUTRAL 0% 0 Reviews
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Positive Review

My review on TeamWork Desk

Reviewed on March 11, 2024

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Used FOR:   Help Desk Software in 2016

What was the best part about using Teamwork Desk?

TeamWork Helpdesk is very good help desk to consider when searching for a help desk service software. It is user friendly and it's easy to manage and install. There are no steep learning curve with TeamWork Help Desk. TeamWork Help Desk is flexible and adaptable piece of software. You have to the freedom to integrate 3rd party apps. It has simple pricing structure and low initial cost.

What would you change about your experience with Teamwork Desk?

TeamWork Help Desk has a security problem often with McAfee software. TeamWork doesn't like internet explorer, users of IE will have to force IE to work in non-compatibility mode. Also you need to change firewall settings on Windows 8 to make the Desktop Timer app works properly. Gantt charts can't be viewed on iPad, iPhone, and Android . Teamwork has no bulk-import capabilities for users or data from other systems.

Overall Feedback

Over all, TeamWork Help Desk is quite good help desk. Their team of development is always after bugs and improvement. They have a free option to use TeamWork Help Desk which is quite cool. They have pretty good support service. I would suggest you to try it even it's newcomer in the scene. TeamWork Help Desk is clean and has great potential.
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Positive Review

My Team works best with

Reviewed on April 20, 2023

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Used FOR:   Help Desk Software in 2016

What was the best part about using Teamwork Desk?

Teamwork is a help desk software that provides simple and easy integration. It has also a Teamwork chat in which the team can able to communicate better and quicker. What I like most about Teamwork help desk software is the low initial cost. The reporting method of Teamwork is really great the dashboard provides a closely details cursorily. The report page has extensive area of quality reports with graphical component shows. The team could easily and quickly handle any customer's concerned, feedback's and communicate them effectively.

What would you change about your experience with Teamwork Desk?

Can't able to import a large amount of data into other users or system and lacking of security. The rest about Teamwork software are good. It also offers a free product free trial with no credit card required. I also like that you can use it through any device ( always on the go).

Overall Feedback

I could say that Teamwork is effective and useful help desk software. The ability of this software to create a better relationship with the customer's. The team can able to know if the customer's are being satisfied with the services, products etc. and besides you can able to see the team's performance.
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Hi Maurelio,

Thanks for taking the time to leave us this great review. We really appreciate it. I'll pass on your feedback about imports to the team for their consideration. In the meantime, if you think of anything else that could improve your experience with Teamwork Desk, please let us know.

Kind regards,
Therese
Reply

Positive Review

Not bad

Reviewed on April 13, 2022

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Used FOR:   Help Desk Software in 2015

What was the best part about using Teamwork Desk?

Just like any other good help desk software, with these guys, you have a very decent tool for almost every type of organization that needs to set up a decent and functional help desk. I haven't had the chance to use their services for thorough testing, but what I can say is that I'm very satisfied with almost everything. If you want an easy-to-use, adaptable and above all, a decent piece of software for building your own help desk, then you should give these guys a shot!

What would you change about your experience with Teamwork Desk?

Other than the fact that the user interface is not as intuitive as you would expect it to be, I still think Teamwork Desk is good, as far as all other services go - their help desk software was (and I hope it still is) useful. But overall, I think you can find quite a lot of better alternatives to these guys. At least I love how hard they work on adding new additions to the system itself.

Overall Feedback

Overall, I would have to say that Teamwork Desk is in fact an average piece of software for setting up your very own help desk. Like I said, the user interface is probably the only thing they should rework, because it doesn't look that great, and it should keep up with the competition. Still, I would like to recommend these guys, because although they're a 5 out of 5 for me, they are reliable!
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Hi Stefan,

Thanks for taking the time to write your review. We really appreciate your feedback.
Back in April 2015, when you wrote your review, Teamwork Desk was just one-month-old. We've made some massive improvements since, including a ton of new features as well as an improved interface. We'd love to hear your feedback on the new latest version of Teamwork Desk. We think you'll really like it.

Kind regards,
Therese
Reply

Positive Review

helping-helpDesk

Reviewed on March 27, 2022

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Used FOR:   Help Desk Software in 2015

What was the best part about using Teamwork Desk?

teamwork is an amazing tool which is helping us in interacting with our customer on the go. The masterpiece of this tool has given us ease in accessing the users and getting our charts on top of the engine. the tool is also compatible in giving you the reliable sources to get along with the different search engines and has a great administrative advantages.

What would you change about your experience with Teamwork Desk?

This software is no doubt competing in the market with many others in the line they have been slowly making their mark and I have not found any worst part in working with this software so far, ofcourse they are for medium level organization at the moment and are working fine with them.

Overall Feedback

Overall this tool is the best in administering your co workers and clients on the go, the desktop admin feature with the impeccable tool of fast communicating with the system users is great. you will feel good and in good hands with the pricing and services they are offering and I would suggest everyone to use this for their business.
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Hi Abdul,

Thanks very much for your review. We really appreciate the positive feedback. We've made loads of improvements since the time you wrote in. We think they'll improve your experience with the product even more. We'd love to hear your feedback. Contact us at any time at [email protected].

Kind regards,
Therese
Reply

Positive Review

TEAMWORK DESK - Review

Reviewed on March 21, 2022

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Used FOR:   Help Desk Software in 2016

What was the best part about using Teamwork Desk?

Teamwork desk is incredible in its working as it has an ability to communicate with the users without leaving a visible effect on them with a normal email communication. It is user friendly, easy to manage and install. There is no steep learning curve with Teamwork helpdesk. It is flexible and adaptable piece of software, with simple pricing structure and low initial cost. The best part I feel that they set a reset button on help desk software which is very convenient to the clients. They build a brand new product from the first line of code up and are designed to deliver Happy Customers and Happy Users.

What would you change about your experience with Teamwork Desk?

The software is fabulous but the target level is only up to mid-sized organizations. Teamwork help desk has a security problem. It does not like internet explorer and users will force to work in non-compatibility mode. It has no bulk Import capabilities for users. Client information synced between desk and projects. The few bugs are ignored that there is a great need to change firewall settings on Windows 8 to make Desktop Timer app works properly. The charts cannot be viewed on IPad, IPhone and android.

Overall Feedback

Teamwork desk is for building stronger relationship with the customers. It is productive in nature and stays invisible during its working. Overall, it is quite good with a free option to use, and their team of development is always after bugs and improvement. They have pretty good support service. It is clean and has a potential work with a brand new technology stack that uses bleeding edge software designs to create a beautiful, lighting and responsive product. This needs to work in a way that can keep a key pack from some unmistakable issues or circles. Else it is a device worth impacting through cash on.
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Hi Jagriti,

We really appreciate you taking the time to write this review. We're delighted you've had such a positive experience with Teamwork Desk. We're developing Teamwork Desk all the time, we've got some great new features on the horizon that we can't wait to share with you.

Kind regards,
Therese
Reply

Positive Review

My Help Desk

Reviewed on March 16, 2022

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Used FOR:   Help Desk Software in 2016

What was the best part about using Teamwork Desk?

Teamwork Desk is incredible in its working as it has the ability to communicate with the users without leaving a visible effect to the consumers. It looks like the normal way of email communication between the company and the consumer. I have found it reliable and easy in working. It is confirmed that you will surely have good relationship with the customers.

What would you change about your experience with Teamwork Desk?

This software is fabulous but the target level is only up to mid-sized organizations. They should target the larger organization because they have the ability to satisfy the users. The best thing is its ability to engage the users and satisfy it after satisfying the software has the ability to mention that the problem is solved.

Overall Feedback

Teamwork Desk is for building stronger relationship with the customers. It is productive in nature and stay invisible during its working. I have found it beautifully working and creating the links between the user and the customers. It helps to have new customer contacts when they try to ask their problem or they want to know about the product before purchase.
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Hi Ayesha,

Thanks for the great review. We really appreciate you taking the time to write it. We're delighted you've had such a positive experience with Teamwork Desk. We're developing it all the time, we've got some great new features on the horizon that we can't wait to share with you.

Kind regards,
Therese
Reply

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