Vivantio Pro

Vivantio is quite good help desk in the industry. It is ideal for mid-sized service desks and ITIL. It has plenty of features. It has good email integration, and searching is robust. It features Active Directory and LDAP synchronization. Vivantio can be suitable for large businesses. Vivantio offers asset management, interactive reports and much more. With Vivantio you can easily create and manage tickets. It can be integrated to plenty of other services to keep your data stored and connected.

Despite its adnatages, Vivantio cab bit pricey. It has minimalist design which can confuse some users. Old fashioned sales approach because you will need to ask for quote to get a price. The advanced reporting tool (devexpress) isn't so intuitive.I personally don't like at all their logo (they could hire better designer).

Over all, it's a mature tool rich with features. Vivantio Pro has all what you need when it comes to features. It is PCMAG's chosen help desk solution. The only thing you might not like is its pricing lack of clarity. It is not so good that you need to communicate with sales person to get prices. It gives impression that they quote differently. You can try it through the demo version they offer. Also you got pay attention to the pricing.

"Best part about Vivantio is that it suits for medium sized service desks and ITIL implementations. It has robust built-in automation and organization which lets you to concentrate on critical tasks like business planning and management. Vivantio is very much user friendly and provides lot of information and data at a single Click. It has a very good mechanism to raise tickets through self service portal. "

"Some times I felt the reporting functionality provided could have been better. I felt it is not intuitive and required some technical skillset to get the report out of the reporting tool . I have used Vivantio in Firefox and Chrome browser and it works very well. There are few issues when it is opened in the Microsoft Edge/"

"Vivantio is one of the easily configurable SaaS solution available for the medium sized organization in the market. First analyze the need and sort out the requirement. Then you can have the discussion with Vivantio team to start for the easy set up. I would recommend for medium sized organization for its easy configuration feature and great customer support team"

I find Vivantio Pro to be quite the average help desk software - just as the title itself suggests. What I find to be most pleasing about this company is the fact that there's no special training required to set up the system; as far as that goes, everything was amazingly good, and I really enjoyed the ease of creating new tickets. For those few features, I give these guys props!

There are not many issues to address here, but some that might be worth mentioning include the system's performance itself, which is quite slow. It makes every other experience dreadful and dull. The other thing I should mention is the slow reporting system, and with that said, I really think Vivantio needs better developers, because their platform is far away from those better ones. But other than that, everything else was absolutely fine.

Should you try Vivantio Pro? I think the answer is yes, mostly because their platform's pretty functional - it does get slow and difficult to handle at certain times, but for small businesses, Vivantio Pro is quite a good pick. Still, there are better alternatives out there, and before making your choice, be sure to do some research on all shortlisted companies that provide help desk software.

VIVANTIO Help desk software is pretty helpful for the person who is using an online eCommerce website. I have been selling mobile covers on my website and i used their help desk software to resolve my customer tickets and requests. It is very easy to understand and use. The live chat option is another great feature in VIVANTIO.

According to me the worst part was whenever they had an update, my software completely stopped working. I had to contact their management to which they responded on a very short notice but i had to face customer complains most of the time. They need to hire some good developers which can work this problem out.

My overall experience with them was really good. They offered corporate discounts and on special occasions they used to send different offers which was quite interesting. Their customer support head and marketing manager are nice persons to deal with. Their customer dealing is of friendly level. I would recommend VIVANTIO to anyone who is looking forward to integrate their website with a helpdesk.

Vivantio Pro is service management as well as client management and service management software. Reports and analytics arrangement is helpful in learning about the users in the industry and their priorities for having a kind of product. I can found where my organization's assets are running from Vivantio Pro tools.

Although t is low budget software and gives the users with free trial option but it is desktop application. It means I cannot use it freely on my other devices that are comfortable for me. I need to have this feature here in this reliable software. Developers should be attentive towards the new users needs.

Vivantio Pro is no doubt good desktop application with innocent features. It is productive one and I do relay on this software for having quality of service management. It gives the self service of taking calls from the users and gives the short answers too. I recommend this to others and do tell about the drawback of only one device application.