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Total Office Manager

COMMUNITY FEEDBACK SCORE
4.50

6 Reviews

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CrowdReviews.com Unverified

Total Office Manager

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.50
  • 6 Reviews

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ABOUT Total Office Manager

Total Office Manager® is an award winning software program, designed by a successful contractor, to manage service and construction companies. This modern, user friendly software, includes enterprise level accounting, certified payroll, job costing, progress billing, electronic dispatching, service agreements, document management, executive dashboards, customizable reports, and a lot more. The inventory system includes flat rate pricing, bar coding, serial number tracking, multiple warehouses, assemblies, part number aliases. Advanced features such as AIA billing, fixed asset management, sales force management, CRM, and marketing campaign management are included without extra cost. You can easily import and export to or from Excel®, Access®, CSV, etc. The software uses a MS SQL database and was designed to handle large companies. There is an optional web portal for customers and employees. Custom software programming is available. We offer free training, training manuals, videos, onsite consulting. The toll free technical support is provided in-house. A mobile add-on field service management tool is also available.

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Most helpful positive review

3 people found the following review helpful
     

Over-the-top rich feature set; a little pricey though

By Epp Krusenvald LinkedIn on May 6, 2022
If you don’t mind investing quite extensive amount of your budget to the software, .. more

Most helpful critical review

There are no negative reviews on Total Office Manager.
  • REVIEWS 6
  • POSITIVE 100% 6 Reviews
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Positive Review

Great Company and Exceptional Software

Reviewed on June 14, 2023

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Organic - Unincentivized.

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What was the best part about working with Total Office Manager?

This product is very comprehensive, but I thought it was pretty easy to learn (and I am not a "software" person). I have used QB and about 30 other software programs in the past 10 years in various occupations, and Total Office Manager is by far the most advanced and complete package. In the desktop software, a user is never more than 3 mouse clicks away from anything. The mobile software is incredible! And, everything is completely integrated in real-time! 3rd Party solutions try to bridge the gap and make integration seamless while maintaining data integrity. Aptora, however, has bridged this gap and their software is better than anything else I have seen!

What would you change about your experience with Total Office Manager?

Sometimes I found the software to be slow. It was always my laptop that would lag. Others, I found, did not have the same experience. After further research and investigation, I found that it was my laptop that was the problem. I needed more memory. I also upgraded to a paid version of SQL - Standard from Express. The performance of the software improved exponentially. I suppose no matter what software a person uses, there will always be struggles (lately, even with apps on my phone). Knowing a good IT person or company that is worth their salt is irreplaceable as they are able to troubleshoot and find root causes of these problems much quicker than the average end user, i.e. myself.

Overall Feedback

Aptora is a wonderful place to work, and Total Office Manager is an exceptional software program. I recommend!
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Positive Review

Top Notch Service Management Software

Reviewed on June 9, 2023

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Organic - Unincentivized.

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What was the best part about working with Total Office Manager?

It is a robust system with aspects to manage just about everything. Enterprise level accounting, sales reporting. I use the marketing list generator often as well as the Sales Opportunity Manager to track leads and evaluate marketing efforts.

What would you change about your experience with Total Office Manager?

It takes a little while to learn because there is a lot to it. But taking advantage of the training videos and articles was really helpful to me.

Overall Feedback

I recommend this to any contracting business looking to streamline their business processes. It's just one software program to run your business - the only one you need, really.
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Positive Review

Complete service management solution

Reviewed on July 6, 2022

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This reviewer was offered an incentive for completing this review.

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Used FOR:   Maid Service Software in 2016

What was the best part about using Total Office Manager?

Total Office Manager is a comprehensive solution for modern service provides who want to reduce costs and decrease administrative workload. Total Office Manager's service management software offers a complete suite of enterprise level accounting features that was built by contractors so you can be assured it has all the functionalities to cater to your specific industry. It also comes equipped with a highly advanced inventory system, multi-state payroll features as well as performance-based pay, sales lead tracking and targeted marketing, dispatching and work order management and more. Total Office Manager also has a complete customer history feature with an impressively quick drilldown of all information.

What would you change about your experience with Total Office Manager?

Total Office Manager is an easy to use program that solves all your modern service business problems and has no disadvantages so far.

Overall Feedback

Total Office Manager is recommended for all its service management tools. Not only are its features extremely functional but it also very easy to use. From document management, mapping, a robust mobile app, GPS tracking, caller ID, and so much more. Total Office Manager is the only solution that you need to streamline your service business.
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Positive Review

Awesome Manager!

Reviewed on June 19, 2022

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This reviewer was offered an incentive for completing this review.

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Used FOR:   Field Service Management Software in 2016

What was the best part about using Total Office Manager?

Total office manager is the most functional software in this field because of its feature that if offer! It can manage your accounting, payroll and customer data and contracts. What’s the best part of it? They were able to generate mobile software that makes it accessible to users and clients.

What would you change about your experience with Total Office Manager?

The software is sometimes responded in slow motion because of too many data being encoded to the system. Next thing they should upgrade or modify some tools and features that can give clients the freedom to use all tools without compromising the features. It just takes a time to learn everything.

Overall Feedback

This product is a reliable and outstanding software; this software can do a lot of stuff that can help your problems in your business and keep track your employee’s movements. This is the product is so recommendable for the small, mid and big business that wants their business to be organized and grow.
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Positive Review

All In One Great Software

Reviewed on May 10, 2022

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Organic - Unincentivized.

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Used FOR:   Field Service Management Software in 2015

What was the best part about using Total Office Manager?

Accounting and scheduling software. It replaced 4 software programs I was using to manage my business.

What would you change about your experience with Total Office Manager?

Implementation took a little while but the perk of having a non SAAS product is all of my data is secured on a server computer, not in the cloud.

Overall Feedback

Great service management software solution, the complete package. I recommend to any HVAC or service industry business owner who needs a new program
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Positive Review

Over-the-top rich feature set; a little pricey though

Reviewed on May 6, 2022

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This reviewer was offered an incentive for completing this review.

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Used FOR:   Landscape Software in 2016

What was the best part about using Total Office Manager?

TOM is one of the most functional solutions you could imagine and oh my how many features it has! Even so many that it can be somewhat overwhelming at first but the complexity is well-manageable thanks to overall intuitive interface. It can manage everything from start to finish: accounting, payroll, customer data and contracts, dispatching and the list goes on. If that doesn’t spell useful, then I don’t know what would!

What would you change about your experience with Total Office Manager?

Now don’t fall of your chair when I tell this but there is one teeny-tiny issue that will most likely cost you a fortune. After one year of full VIP support and updates you will find yourself having NO support of any kind anymore. Like that’s not enough, get ready for this: you will have to pay $79 for every single call to the tech support. So, be prepared for spending quite some. Also, it is compatible with only Windows (no 64bit version though), so it should be something to consider.

Overall Feedback

If you don’t mind investing quite extensive amount of your budget to the software, then it can definitely be your go-to tool that can solve most issues with no problems. Though after one year you can find yourself a little stuck as there is no longer the free support and updates, by that time I can say you won’t be needing it that much anyways – that is quite possibly the reason why TOM also has that policy. They can simply assure you won’t be needing much help in the end after all!
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