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Home Reviews on Total Office Manager Over-the-top rich feature set; a little pricey though
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Total Office Manager

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.50
  • 6 Reviews

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ABOUT Total Office Manager

Total Office Manager® is an award winning software program, designed by a successful contractor, to manage service and construction companies. This modern, user friendly software, includes enterprise level accounting, certified payroll, job costing, progress billing, electronic dispatching, service agreements, document management, executive dashboards, customizable reports, and a lot more. The inventory system includes flat rate pricing, bar coding, serial number tracking, multiple warehouses, assemblies, part number aliases. Advanced features such as AIA billing, fixed asset management, sales force management, CRM, and marketing campaign management are included without extra cost. You can easily import and export to or from Excel®, Access®, CSV, etc. The software uses a MS SQL database and was designed to handle large companies. There is an optional web portal for customers and employees. Custom software programming is available. We offer free training, training manuals, videos, onsite consulting. The toll free technical support is provided in-house. A mobile add-on field service management tool is also available.

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Epp Krusenvald

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Level1Contributor
  • CrowdReviews.com member since Mar 2016
  • Estonia

Review Distribution (1239)

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  • Very Good (414)
  • Average (26)
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1239Reviews
1777Helpful votes
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Epp Krusenvald

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  • Level 1 Contributor
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Over-the-top rich feature set; a little pricey though

Reviewed on May 6, 2022

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using Total Office Manager?

TOM is one of the most functional solutions you could imagine and oh my how many features it has! Even so many that it can be somewhat overwhelming at first but the complexity is well-manageable thanks to overall intuitive interface. It can manage everything from start to finish: accounting, payroll, customer data and contracts, dispatching and the list goes on. If that doesn’t spell useful, then I don’t know what would!

What would you change about your experience with Total Office Manager?

Now don’t fall of your chair when I tell this but there is one teeny-tiny issue that will most likely cost you a fortune. After one year of full VIP support and updates you will find yourself having NO support of any kind anymore. Like that’s not enough, get ready for this: you will have to pay $79 for every single call to the tech support. So, be prepared for spending quite some. Also, it is compatible with only Windows (no 64bit version though), so it should be something to consider.

Overall Feedback

If you don’t mind investing quite extensive amount of your budget to the software, then it can definitely be your go-to tool that can solve most issues with no problems. Though after one year you can find yourself a little stuck as there is no longer the free support and updates, by that time I can say you won’t be needing it that much anyways – that is quite possibly the reason why TOM also has that policy. They can simply assure you won’t be needing much help in the end after all!

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