TeamSupport

"Best part of the Team Support is very simple to use. Team Support has done a good job in designing the portal which allows for customization and configurations based on what the we needs from the tool. Team Support also provides the ability to track time and effort for any enhancement. I absolutely like the way the system sends messages to clients. The TeamSupport website is a great tool for any organization. I use to get multiple calls and tickets transferred to me everyday and I get it prioritized through Team support. TeamSupport also can be integrated easily with some of the applications like Jira, Salesforce, Oracle, Highrise, Mailchimp, Dropbox, Zoho CRM & Reports, Beanstalk, and Nicereply. "

Team Support has done a excellent job providing reporting ability for users. May be advanced querying feature could have been provided more. I would prefer to have more strong sorting and filtering options on the screens. I feel most of the items that I ""dislike"" are really a lack of knowledge or skill to use the features that are available for the user.May be ,it can take some time for me to settle. Also I felt notification features could have been better"

"Overall team support is extremely flexible and easy to use customer support management and help desk application. TeamSupport may be ideal for B2B technology and software development companies, but the flexible and instinctive design makes it as a good choice for any company with an external-facing support team. TeamSupport features has very good customer service portals, good reporting option, live chat, ticket automation and escalation, screen recordings, multi-channel support and further more. "