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TeamSupport

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.29
  • 21 Reviews

RANKINGS & RATINGS

RANK
  • 55.1
    Complaint Management Software
    4 / 102
  • 48.9
    Customer Experience Software
    7 / 178
  • 49.6
    Customer Service Software
    17 / 529
  • 12.7
    Issue Tracking Software
    18 / 84
  • 47.9
    Help Desk Software
    19 / 300

ABOUT TeamSupport

TeamSupport is customer service software designed for business to business customer support. Built-in collaboration tools, customer-focused features like the customer and contacts database, customer alerts, and Customer Distress Index, and innovative functionality including screen and video sharing and visual customer chat make managing business customer relationships a breeze. Our best in class SLA functionality means you can stay on top of contracted requirements and never lose track of customers again.

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About the Reviewer

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Pj Belangel

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Level1Contributor
  • CrowdReviews.com member since Feb 2016
  • Region XIII - Caraga, Philippines

Review Distribution (180)

  • Excellent (180)
  • Very Good (0)
  • Average (0)
  • Poor (0)
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180Reviews
33Helpful votes
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Pj Belangel

Other
  • Level 1 Contributor
  • Point 180 reviews
  • Thumb 33 helpful votes
Contact Reviewer

Fantastic Ticketing Software

Reviewed on March 11, 2024

Valid Validated Review   |  
Review Source Alert

This reviewer was offered an incentive for completing this review.

Down

What was the best part about using TeamSupport?

Several of our support technicians work off site with Team Support it allows all the technicians to review tickets and communicate in real time to find the best possible solution for our customers. In addition, we are able to pull reports based upon tags so that we can analyze the data quickly an efficiently.

What would you change about your experience with TeamSupport?

They use a lot of mouse-over to view information on the client from within our support tickets. I wish that were handled a little differently because sometimes it doesn't work perfectly. They are in a growth spurt at the moment and some of the bugs reported are taking just a tad bit longer to get deployed.

Overall Feedback

I highly recommend TeamSupport to any business looking for true ticketing solution. TeamSupport has lowered our number of open tickets and our response time by providing an easy to use, cloud based support tool. I would recommend speaking with the TeamSupport staff first. They were wonderful in providing us best practices in setting up the system the way we needed it to work for us.

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