Talkdesk

Talkdesk is a good software that has a smooth ability to record calls and listen to them anytime you want. Also, the integrations are there to make everything efficient. Their support team is very responsive and willing to help you all out. It is very easy to use and offers great other features to increase your productivity.

The stable mobile app with useful features would be great. Some enhancements to some features are needed as it is running a little smooth but the bugs and glitches are stopping them. Other than that, everything seems to work fine with Talkdesk. Just some tweaking to make it stable and reliable.

Overall, Talkdesk is a great software that offers features to make its job done easily and fast. The recording features are there but still need some improvements. It is easy to use and easy to navigate. The price is reasonable enough for the functionalities it offers. It is worth a try.

In a world where consumers and target customers prefer instant services with just a click and call away, business establishments should be more creative and wise in choosing their partners, business strategies and tools. TalkDesk Call Center Software is the ultimate business solution which is offering a browser-based call center software. It actually offers a great option for business owners, especially those who are still starting up to provide excellent customer service while saving and reducing customer support costs. This software can also be integrated with different software such as ZenDesk, Shopify, InfusionSoft and among others that would increase the comfort of doing business and work. TalkDesk uses Interactive Voice Response (IVR), Automatic Call Distribution (ACD) and skills-based routing allowing a more efficient and smooth customer experience when calling the company since the call will be automatically route to the most qualified representative basing from the data the customer have provided at the onset of the call. It would also assist the representative in providing the needs of the customers by displaying the caller’s name, purchase history and all other important information that would be essential in personalizing the call and delivering quick solutions to their queries.

The only problem with this this software is it doesn’t have a power dialer which basically allows the users to initiate the call and it is not made until an agent or a representative is available. Although, TalkDesk has assured customers that they are already checking their options and are planning to work on this feature.

As a conclusion, the TalkDesk Call Center Software is the best innovation that the business world needs to top the demands of the now highly technological and advance customers. This is the best software that can offer satisfaction to both the business and its patrons that will surely result into a more successful and long-lasting partnership.

Talkdesk has variety of products popular among them are call center software, IVR software, call recording software, sales enablement software, and Live chat software. Our organization uses Talkdesk for improving the Sales and also to motivate the supporting departments. It is a great tool for tracking calls and voice messages and most importantly link it to Salesforce, thereby using the recorded calls for training activities. There is also the Free Trial on offer to make oneself familiarize with most of the features of this product and definitely is a feather in the cap.It would be great if they can incorporate the FREE version of the product in the future versions.

There is room for improvement in making the user interface more easy to use and improve the aesthetics as the current version is very laborious and pretty ordinary. I think the product itself is very good however in order to retain its market leadership, it can improve upon the removing of the bugs as not able to transfer a call can be quite frustrating. The worst part of using Talkdesk is that there are not many advanced search features and saving the lists can sometimes be really cumbersome. Also the dashboard features can be greatly improved to make the product really competitive. Also the pricing and customization features for small businesses can be greatly improved.

Our organization was in need of a cost effective solution for customer support and improving inbound sales lines which could effectively take care of agents at various offices spread across diffent geographical locations and having a virtual workforce.We hit upon Talkdesk and are quite happy with its solutions. The customer service team is extremely helpful and proactive in resolving the issues and is a delight to interact with. .There is also the Free Trial an offer to make oneself familiarize with most of the features of this product and definitely is a feather in the cap.

Talkdesk has been a tremendous help for us when it comes to providing professional-level expertise and call center service. The call’s quality is amazing – almost like the person is in the same room with you, also the interface is very easy to use and won’t cause any problems with functionality. I’ve found Talkdesk to also improve their system constantly with added reports and some other features that have turned out to be rather great. Definitely one of the best call center softwares!

As with any software, naturally there are some issues. For me personally, I find the reporting to be a little basic – I would definitely like to see some development in that. When it comes to functionality, we encountered some issues with call forwarding though it might not be the case for many.

As far as it comes to me, I am thoroughly pleased with the quality Talkdesk provides, not to even mention the user-friendly interface and extensive feature pack. Though it might be a little basic for its reporting, I’d say the greatly functioning functionality with good call quality makes that up for now – I am almost certain they will develop their reporting system further as they are constantly evolving and trying to provide even better service.

The Call queue and Automated Call Back features helped us in our sales and customer support by trimming down time on returning calls. Before some people leave voice mails when all of us are on line with other customers. Now, a lot of people are in queue or are just entering the number for an automated call back without them losing in the line.

Actually, I cant think of anything to dislike but maybe because they are just a young company their product still lacks some customizable options and other elements. Fortunately, they have an amazing support and they are trying to fill in their gaps to make their customers satisfied by their service.

The best thing about Talkdesk is their team’s responsiveness and their product team. Through using Talkdesk, we can connect with our customers very quick, and clearer than ever before with adequate roting options. Furthermore it also provides accurate reporting dashboards that measure our success and help us improve our performance.

Talkdesk is essential for every business. It acts as a call center and your customers call to get assistance on various issues. It connects them to your business internal databases and the support representative can use it to see the client’s relevant information. This enables them to solve every problem in the best way possible.

All minutes are paid for separately, so that means extra cost of using this platform. It comes in three versions, enterprise, pro and regular. Though not very expensive, for you to get the best you have to get the enterprise version, which costs $99 and it’s billed annually. This makes it hard even for those going for the regular one. Paying annually is quite a financial burden for small businesses and those that are working on a tight budget.

Talkdesk updates information about every caller. You can use unlimited integration though this is for people who subscribe for the enterprise version. However all of them provide support either by email or phone. It is excellent for every business that wants to offer good services in customer support.

Talkdesk is a good software that integrates with third party softwares well. It is widely used by both small and big companies. The quality of services provided by this software is just amazing. This software is affordable hence suitable for starting companies. The setup of this software is very easy and straightforward. With just few clicks, you will be ready to go. The customer support service is always available 24/7 to help whenever need arises. You will not take much time learning how to use this software. The features are well designed and are easy to understand. Talkdesk has a free trial version. You can try it out and familiarize yourself with how the software works before going ahead to buy it. With Talkdesk, your customers will be satisfied. This software has very powerful features. The automated callback feature is very important for a busy call Centre team. It reduces the occasions whereby customers wait on the line for service. With Talkdesk, you will highly improve your organization’s sales and also motivate the supporting departments. This is the best software for tracking calls and voice messages and also link it to salesforce thus using the recorded calls for training activities.

Talkdesk is not customizable. This means you cannot set it according to your own needs. The system is slow sometimes after a long time of using it. However, it is very useful in running calls and setting up entries for better follow up.

Talkdesk is a good software that integrates well. It is very helpful in organizing calls. Your tasks can be done very quickly by the use of Talkdesk. This is the software to go for.

This is totally a browser based solution platform designed to assist business users improve customer satisfaction and experience. It is so easy to use as it comes with no application download and freely integrates with multiple programs in its category. It offers users the choice of using IVR with the help of customizable data to allow routed calls to a qualified agent. If you need a powerful system that automates tasks and allows profiles to get created the moment a new contact is available.

It came with no power dialer at the initial stage and that made it somewhat a complex platform but I got to know the software vendors were already looking in to that setback. I really didn’t have any dislike when using the TalkDesk as it is a quality product. The customer support can do better to be more responsive.

The TalkDesk supports multiple OS like the Mac OS, Window 8 and the Web browser. I am happy with this tool for its ease of use and amazing functionalities that integrates it with various CRM’s to make it more efficient. This tool also has a superb custom reporting feature that offer accurate understanding into your business module. I gladly recommend it.

The Queue and the Automated Callback features are such a huge support for a busy call centre team. It alleviates the strain of having lots of customers waiting on the line for service. The Queue and Automated Callback features solve this problem in a big way. The automated callback feature allows customer to continue to do what they're doing without being stuck to their phone without losing their spot in the Queue and this makes for a lot happier customers.

Talkdesk is relatively new and as a result, their features and systems are therefore still somewhat in their infancy. While the Automated Callback feature is great, it lacks many customization options which would be a great improvement. Aside from that, the online aspect forces it to rely on the signal and if the connection is weak, calls can be lost.

Despite being relatively new, the software is pretty easy to use and for any issues that do pop up, their customer support team is very helpful. It's also really helpful that it integrates well with other programs which allows for more productivity and efficiency. The price is also quite good, which is always a benefit.

The best aspect about talkdesk is their responsiveness and their product team. This product offers a high-end VoIP call center at a very reasonable price. It's really easy to setup, and the features are the same from other vendors at 2-3x the cost. Great personalised customer service. Good integration with Zendesk. Custom reporting options are really amazing. Support is excellent. They're a company it's truly a pleasure to work with.

The think I most dislike is that they are a young company and are missing some different elements and customizable options. Also, we had some challenges using SIP phones with our Talkdesk installation. Support was very helpful and fortunately, they're eager and capable to fix these deficiencies, but every so often it proves inconvenient. Also, there is no power dialer, but they are looking into building this tool.

Through Talkdesk we're connecting with our customers quicker, and clearer than ever before with adequate routing options. This feature allows us to connect the appropriate customer with the appropriate agent within a quick amount of time. During your trial process, make sure you're having a group of your agents use the product.