SMS-iT CRM FAQs

SMS-iT is a semi-sentient communication focused CRM for sales and marketing. SMS-iT CRM is an all-in-one system designed for infinite growth, providing a comprehensive suite of tools for lead acquisition, client nurturing, sales management, and client retention. It offers more than 50 sales and marketing tools, including built-in artificial intelligence, unlimited calling and texting, smart inbox with messaging channels, funnel and site builder, social media planner, appointment booking system, and much more.

Additionally, SMS-iT CRM stands out with features like SIM card integration, advanced AI capabilities for messaging and marketing, an ecosystem of 30 SMS gateways, and blockchain and IoT capabilities. This platform is tailored to help businesses scale faster and save costs on their monthly software expenses.

SMS-iT is semi-sentient because it can understand and interpret text inputs, make contextually relevant suggestions or responses, and learn from user interactions to improve future interactions.

SMS-iT is like having an all-in-one supercharged CRM. It uses AI to handle everything from marketing and sales to messaging and calling, across multiple channels. It’s as if you combined the best features of Salesforce, GHL, Hubspot, Monday.com, Hootsuite, Calendly, and Flowtrack into a single, powerhouse platform. And this is just the beginning – once we unleash our full range of features, you’ll witness a CRM that’s truly in a league of its own. (more)

Setting Up Your SMS-iT CRM Simcard Gateway App:
NOTE: Please make sure to add your country code to your phone number at the profile section of the SMS-iT platform, especially if you are using the same number as your Simcard number in the app, or it will not work.

Step 1: Login to your SMS-iT CRM account, click on SMS Gateways & SMPP, and click Simcard. Then scan the first QR code. Allow all necessary permissions.

Step 2: Scan the second QR code and allow the required permissions.

Step 3: Check if your phone number appears at the dashboard or in the "Active Number" section. To check in the "Active Number" section, click on the profile in the top left corner dropdown menu. Under your profile, you'll find the "Active Numbers" on the left-hand side.
If your number does not appear at either the dashboard or active number section, logout from your Android APP, and log back in manually with your user name and password, then check the platform dashboard or Active Number section again for your number.
If your number still does not show, then click on Add Number at the Active Number section, and add your number manually, while choosing Simcard as your option.

Step 4: Start the service on the SMS-iT app, by clicking on the blue button at the bottom right section on your phone.

Step 5: Run a test within the SMS-iT app to ensure everything is working fine.


Troubleshooting APK Update Issues:

If your SMS stops sending after an APK update, follow these steps:
Step 1: Delete the SMS-iT app from your phone.

Step 2: Go to your profile, then the "Active Number" section. Click on the trash can icon to delete your SIM card.

Step 3: Click on "SMS Gateway" and select "SMPP Connection."

Step 4: Download the Simcard Gateway APP again, by Scaning the first QR code and allow all permissions.

Step 5: Next, login to the Simcard Gateway APP, by Scaning the second QR code or manually loggin in with your credentials. Then allow all necessary permissions.

Step 6: Start the service on the app.

Step 7: Run tests to check if the issue is resolved.


NOTE: If you dont add your country code to your phone number, and use the same phone number as your simcard number, it will not work.

Further Assistance:
If you're still experiencing issues, please don't hesitate to reach out to us at [email protected]. We're here to help! (more)

We currently have 22+ Smart Tools in SMS-iT CRM, which includes:
1. Auto Responders: These are automated responses that can be triggered based on specific keywords, actions, or time triggers. They help provide instant replies to messages, ensuring quick customer engagement.

2. Auto Responder Chatbot: This is an automated chatbot that interacts with users based on predefined rules and algorithms. It can handle various tasks and inquiries without human intervention.

3. Birthday SMS Wishes: This feature allows businesses to automatically send personalized birthday wishes to their customers via SMS. It's a thoughtful way to engage and build rapport with customers.

4. Blogger: This tool likely allows for the creation and management of blog content, which can be integrated with your CRM system for marketing purposes.

5. Contests: This feature enables you to run competitions or giveaways, engaging your audience and potentially increasing brand awareness or customer loyalty.

6. Contracts: This feature could involve the management and tracking of business contracts, ensuring that all parties involved adhere to the agreed-upon terms.

7. Fundraising Kiosk: This tool facilitates collecting donations or funds through a digital kiosk or platform, making it convenient for supporters to contribute to a cause.

8. GPT (Generative Pre-trained Transformer): GPT is an AI model known for its advanced natural language processing capabilities. In this context, it may be used to enhance communication and interactions with customers.

9. Kiosk Builder: This tool likely allows you to design and create interactive kiosk interfaces, which can be used for various purposes like information dissemination, surveys, or collecting feedback.

10. Loyalty Programs: This feature enables businesses to implement and manage loyalty programs, where customers are rewarded for their repeat business or other specified actions.

11. Mobile Coupons: This allows you to distribute coupons or special offers to customers via mobile devices, providing an incentive for them to make a purchase or take a specific action.

12. Mobile Page Builder: This tool helps you design and create mobile-friendly web pages. These pages can be optimized for various purposes, such as product promotions, event information, or lead generation.

13. NON-GSM Character Checker: This is likely a tool that helps verify and manage characters that may not be compatible with GSM networks, ensuring that messages are delivered accurately.

14. Polls: This feature enables you to create and distribute polls or surveys to your audience, gathering valuable feedback or data for market research.

15. Q&A SMS Bots: This involves using automated bots to engage with customers and provide answers to their questions via SMS, enhancing customer support and service.

16. QR Codes: QR codes are scannable barcodes that can be used to direct users to specific online content, such as websites, apps, or promotional materials.

17. Short Links: These are condensed versions of URLs that redirect users to specific web pages. They are useful for sharing concise, easy-to-remember links.

18. Sites: This likely refers to the ability to create and manage websites or landing pages within the CRM system, providing a platform for online presence and engagement.

- Funnel: The funnel represents the stages a customer goes through before making a purchase or taking a desired action. It typically includes stages like awareness, consideration, and conversion. This tool helps design and track customer journeys through various stages.
- Website: This tool involves the creation and management of websites within the CRM system. It allows businesses to have an online presence where they can provide information, showcase products or services, and engage with their audience.
- Blogs: This tool allows for the creation and management of blog content. Blogs are a way to share informative and engaging content with your audience, which can help drive traffic to your website and establish your brand as an authority in your industry.
- Membership: This tool allow you to create and manage membership programs or areas within your website. This can be used for exclusive content, special offers, or community engagement with your loyal customers.
- Forms: Forms are interactive elements on a website where visitors can input information. This tool allows you to create and customize forms for various purposes such as lead generation, contact forms, surveys, and more.
- Surveys: This tool enables you to create and distribute surveys to your audience. Surveys are useful for gathering feedback, conducting market research, and understanding customer preferences.
- Chat Widget: The chat widget is a small interface element on a website that allows visitors to engage in real-time chat with a representative. It provides an instant way for visitors to get answers to their questions or receive assistance. It is powered by AI, and you can train the AI using Text, Website URL, Chat Logs, User Feedback and Industry-Specific Knowledge.
- URL Redirects: This tool allows you to manage the redirection of URLs. It means that when a user tries to access a specific URL, you can configure it to redirect them to another page or website. This can be used for various purposes like rebranding, tracking campaigns, or ensuring a smooth user experience.

19. Social Planner: This tool helps schedule and manage social media posts and campaigns, ensuring consistent and strategic communication across various platforms.

20. Text To Win (Sweepstakes): This feature allows you to run text message-based sweepstakes or contests, where participants can enter by sending a specific keyword via SMS.

21. Video Ads: This involves the creation and distribution of video advertisements, which can be used to promote products, services, or events to a wider audience.

22. Web Sign-up Widget: This widget likely provides a user-friendly way for visitors to your website to sign up for newsletters, promotions, or other forms of communication, helping you capture leads and build your customer base. (more)

With SMS-iT CRM, you currently have the following SMS Gateways available:
1. SMS-iT (Your Simcard)
2. Pilvo
3. SignalWire
4. Vonage (Formerly Nexmo)
5. Bandwidth
6. Telnyx
7. Ytel
8. Twilio

We would be adding 20 new SMS Gateways to SMS-iT CRM, to bring our total to 28 SMS Gateways:
1. Kaleyra: Global coverage, serving multiple countries worldwide.
2. Sinch: Global coverage, serving multiple countries worldwide.
3. MessageBird: Global coverage, serving multiple countries worldwide.
4. Telerivet: Focuses on serving emerging markets in Africa, Asia, and Latin America.
5. Infobip: Global coverage, serving multiple countries worldwide.
6. Clickatell: Global coverage, serving multiple countries worldwide.
7. 46elks: Primarily serves European countries.
8. Routee: Global coverage, serving multiple countries worldwide.
9. OpenMarket: Global coverage, serving multiple countries worldwide.
10. CM.com: Global coverage, serving multiple countries worldwide.
11. TextMagic: Global coverage, serving multiple countries worldwide.
12. Tyntec: Global coverage, serving multiple countries worldwide.
13. Avochato: Primarily serves the United States.
14. EngageSpark: Global coverage, serving multiple countries worldwide.
15. Mitto: Global coverage, serving multiple countries worldwide.
16. RoutoMessaging: Primarily serves European countries.
17. MessageMedia: Primarily serves Australia and New Zealand.
18. SMSGlobal: Global coverage, serving multiple countries worldwide.
19. SMSAPI: Primarily serves European countries.
20. Twizo: Global coverage, serving multiple countries worldwide. (more)

Not yet. You can only use Android, however, early next year the iPhone connection will be complete and you’ll be able to use your iPhone. (more)

At SMS-iT CRM, we redefine the landscape of Customer Relationship Management with a suite of unprecedented features and capabilities that set us apart from the competition. Here's why SMS-iT CRM is the unrivaled choice for modern businesses:

1. Simcard Integration with Warming Technology: Our cutting-edge simcard integration with warming technology ensures seamless communication, providing a superior edge in customer engagement.

2. AI Integration for Messaging and Marketing: Our AI isn't just powerful; it's trainable across various data sources including Website Text, Chat Logs, User Feedback, Industry Specific Data, YouTube, PDFs, Sitemaps, DOC files, Code Docs, and Notion. This means your AI gets smarter and more attuned to your business.

3. Comprehensive Suite of Smart Tools: With over 22 smart tools powered by AI, we offer an extensive toolkit to streamline your operations, from messaging to analytics, ensuring efficiency at every turn.

4. Appointment AI Bot: Our AI Bot revolutionizes appointment scheduling, ensuring seamless coordination between your team and clients, reducing friction in the booking process.

5. Specialized Pipeline Automation: Tailored to your industry, our automation processes optimize your sales pipelines, maximizing conversions and revenue.

6. Wide Ecosystem of 30 SMS Gateways: We provide unparalleled access to a network of 30 SMS gateways, ensuring reliable and swift message delivery to your audience.

7. Smart Analytics for Informed Decision-Making: Leverage our smart analytics to gain deep insights into customer behavior and engagement patterns, empowering you to make data-driven decisions.

8. AI Recommendation Page: Our AI interprets data intelligently, presenting actionable recommendations that drive your business forward.

9. Staff AI: Augment your team's capabilities with Staff AI, an AI-powered virtual assistance, enhancing productivity and responsiveness.

10. iOT Capability: Seamlessly integrate with IoT devices for a connected experience that amplifies customer engagement.

11. Blockchain Capability: Secure your data and transactions with our blockchain integration, ensuring utmost trust and transparency in your operations.

12. Omnichannel Messaging and Marketing in the Metaverse : Stay at the forefront of technology by expanding your outreach to the metaverse, ensuring your brand is where your audience is.

13. Geo Location Marketing : Pinpoint your target audience based on their geographical location, delivering hyper-targeted marketing messages for maximum impact.

In a crowded CRM market, SMS-iT CRM stands tall with its unparalleled combination of technology, customization, and innovation. Elevate your customer relationships with the CRM that leads the way into the future. Choose SMS-iT CRM today. (more)

No. You can use your Simcard and use the full functionalities of the SMS-iT CRM. You can also buy a number directly from us, which would give you Cloud Credits to use the CRM without your own Simcard or Gateways. By subscribing to any of our monthly plans, you get a FREE US/Canadian number with Cloud credits to send messages and make calls and use the full functionalities of the CRM, after which you can purchase additional numbers and credits as you see fit.

To use your own SMS Gateways, you must have an active subscription with one of our specified gateway providers, where you must also complete your A2P registration directly with the chosen gateway provider. Using our Free US number or buying additonal numbers directly from us, without using your own SMS Gateway also requires you to complete A2P 10DLC registration for local numbers, and A2P registration for Toll-Free numbers. It's important to note that during any free trial period offered by the SMS gateway providers, testing or using the connection within our CRM won't work. (more)

Yes, our platform is designed to be accessible in over 180 countries, ensuring a wide international reach for our users. (more)

SMS-iT is revolutionizing the way small and medium-sized businesses (SMBs) manage their sales and marketing efforts with its cutting-edge Semi-Sentient communication focused CRM. Here's a detailed business model outlining its key components and value proposition:

Target Market: SMS-iT primarily targets SMBs across various industries who are seeking to streamline their sales and marketing processes and achieve sustainable growth.

Comprehensive Suite of Tools: SMS-iT offers an extensive suite of over 50 sales and marketing tools, including lead acquisition, client nurturing, sales management, and client retention features. This all-in-one platform caters to the diverse needs of SMBs, eliminating the need for multiple fragmented solutions.

Artificial Intelligence Integration: SMS-iT leverages built-in artificial intelligence to automate and optimize various aspects of sales and marketing. From personalized messaging to predictive analytics, AI enhances efficiency and effectiveness across the CRM platform.

Multi-Channel Communication: The CRM provides seamless integration with various communication channels, including unlimited calling and texting, smart inbox with messaging channels, and social media planner. This enables SMBs to engage with their leads and clients through their preferred channels, enhancing customer experience.

Advanced Features: SMS-iT stands out with advanced features such as SIM card integration, blockchain, and IoT capabilities. These features enable businesses to leverage emerging technologies for enhanced communication, security, and automation.

Scalability and Cost Efficiency: SMS-iT is designed for infinite growth, allowing businesses to scale their operations without worrying about outgrowing their CRM system. Moreover, by consolidating multiple tools into a single platform and offering competitive pricing plans, SMS-iT helps SMBs save costs on their monthly software expenses.

Ecosystem Integration: The CRM seamlessly integrates with a network of 30 SMS gateways, ensuring reliable and efficient communication with leads and clients. This ecosystem approach enhances connectivity and accessibility for SMBs, regardless of their geographic location or communication preferences.

Unique Value Proposition: SMS-iT combines the best features of leading CRM platforms like Salesforce, GHL, and Flowtrack, offering SMBs a comprehensive and supercharged solution for their sales and marketing needs. With continuous innovation and the promise of unleashing additional features, SMS-iT aims to establish itself as the premier CRM platform for SMBs.

Customer Support and Training: SMS-iT provides robust customer support and training resources to ensure that SMBs can maximize the value of the CRM platform. From onboarding assistance to ongoing technical support, SMS-iT is committed to helping its customers succeed in their sales and marketing endeavors.

Overall, SMS-iT's business model revolves around empowering SMBs with a state-of-the-art CRM solution that combines advanced technology, comprehensive features, scalability, and cost efficiency. By catering to the unique needs of SMBs and delivering exceptional value, SMS-iT aims to drive growth and success for its customers while establishing itself as a leader in the CRM market. (more)

SMS-iT is an all-encompassing platform that includes SMS-iT CRM and a diverse ecosystem of 22+ Smart Tools, all powered by advanced AI. These tools cover a wide array of functionalities, from lead acquisition and nurturing to sales management and client retention.

Additionally, SMS-iT offers unique features like simcard integration with warming technology, specialized pipeline automation, and an ecosystem of 30 SMS gateways. The platform's strength lies in its ability to revolutionize customer engagement through cutting-edge technology and automation. With SMS-iT, businesses can scale faster, save costs, and stay ahead in an ever-evolving market. (more)