SMS-iT CRM FAQ

We currently have 22+ Smart Tools in SMS-iT CRM, which includes: 1. Auto Responders: These are automated responses that can be triggered based on specific keywords, actions, or time triggers. They help provide instant replies to messages, ensuring quick customer engagement. 2. Auto Responder Chatbot: This is an automated chatbot that interacts with users based on predefined rules and algorithms. It can handle various tasks and inquiries without human intervention. 3. Birthday SMS Wishes: This feature allows businesses to automatically send personalized birthday wishes to their customers via SMS. It's a thoughtful way to engage and build rapport with customers. 4. Blogger: This tool likely allows for the creation and management of blog content, which can be integrated with your CRM system for marketing purposes. 5. Contests: This feature enables you to run competitions or giveaways, engaging your audience and potentially increasing brand awareness or customer loyalty. 6. Contracts: This feature could involve the management and tracking of business contracts, ensuring that all parties involved adhere to the agreed-upon terms. 7. Fundraising Kiosk: This tool facilitates collecting donations or funds through a digital kiosk or platform, making it convenient for supporters to contribute to a cause. 8. GPT (Generative Pre-trained Transformer): GPT is an AI model known for its advanced natural language processing capabilities. In this context, it may be used to enhance communication and interactions with customers. 9. Kiosk Builder: This tool likely allows you to design and create interactive kiosk interfaces, which can be used for various purposes like information dissemination, surveys, or collecting feedback. 10. Loyalty Programs: This feature enables businesses to implement and manage loyalty programs, where customers are rewarded for their repeat business or other specified actions. 11. Mobile Coupons: This allows you to distribute coupons or special offers to customers via mobile devices, providing an incentive for them to make a purchase or take a specific action. 12. Mobile Page Builder: This tool helps you design and create mobile-friendly web pages. These pages can be optimized for various purposes, such as product promotions, event information, or lead generation. 13. NON-GSM Character Checker: This is likely a tool that helps verify and manage characters that may not be compatible with GSM networks, ensuring that messages are delivered accurately. 14. Polls: This feature enables you to create and distribute polls or surveys to your audience, gathering valuable feedback or data for market research. 15. Q&A SMS Bots: This involves using automated bots to engage with customers and provide answers to their questions via SMS, enhancing customer support and service. 16. QR Codes: QR codes are scannable barcodes that can be used to direct users to specific online content, such as websites, apps, or promotional materials. 17. Short Links: These are condensed versions of URLs that redirect users to specific web pages. They are useful for sharing concise, easy-to-remember links. 18. Sites: This likely refers to the ability to create and manage websites or landing pages within the CRM system, providing a platform for online presence and engagement. - Funnel: The funnel represents the stages a customer goes through before making a purchase or taking a desired action. It typically includes stages like awareness, consideration, and conversion. This tool helps design and track customer journeys through various stages. - Website: This tool involves the creation and management of websites within the CRM system. It allows businesses to have an online presence where they can provide information, showcase products or services, and engage with their audience. - Blogs: This tool allows for the creation and management of blog content. Blogs are a way to share informative and engaging content with your audience, which can help drive traffic to your website and establish your brand as an authority in your industry. - Membership: This tool allow you to create and manage membership programs or areas within your website. This can be used for exclusive content, special offers, or community engagement with your loyal customers. - Forms: Forms are interactive elements on a website where visitors can input information. This tool allows you to create and customize forms for various purposes such as lead generation, contact forms, surveys, and more. - Surveys: This tool enables you to create and distribute surveys to your audience. Surveys are useful for gathering feedback, conducting market research, and understanding customer preferences. - Chat Widget: The chat widget is a small interface element on a website that allows visitors to engage in real-time chat with a representative. It provides an instant way for visitors to get answers to their questions or receive assistance. It is powered by AI, and you can train the AI using Text, Website URL, Chat Logs, User Feedback and Industry-Specific Knowledge. - URL Redirects: This tool allows you to manage the redirection of URLs. It means that when a user tries to access a specific URL, you can configure it to redirect them to another page or website. This can be used for various purposes like rebranding, tracking campaigns, or ensuring a smooth user experience. 19. Social Planner: This tool helps schedule and manage social media posts and campaigns, ensuring consistent and strategic communication across various platforms. 20. Text To Win (Sweepstakes): This feature allows you to run text message-based sweepstakes or contests, where participants can enter by sending a specific keyword via SMS. 21. Video Ads: This involves the creation and distribution of video advertisements, which can be used to promote products, services, or events to a wider audience. 22. Web Sign-up Widget: This widget likely provides a user-friendly way for visitors to your website to sign up for newsletters, promotions, or other forms of communication, helping you capture leads and build your customer base.