SMS-iT CRM FAQ

Setting Up Your SMS-iT CRM Simcard Gateway App: NOTE: Please make sure to add your country code to your phone number at the profile section of the SMS-iT platform, especially if you are using the same number as your Simcard number in the app, or it will not work. Step 1: Login to your SMS-iT CRM account, click on SMS Gateways & SMPP, and click Simcard. Then scan the first QR code. Allow all necessary permissions. Step 2: Scan the second QR code and allow the required permissions. Step 3: Check if your phone number appears at the dashboard or in the "Active Number" section. To check in the "Active Number" section, click on the profile in the top left corner dropdown menu. Under your profile, you'll find the "Active Numbers" on the left-hand side. If your number does not appear at either the dashboard or active number section, logout from your Android APP, and log back in manually with your user name and password, then check the platform dashboard or Active Number section again for your number. If your number still does not show, then click on Add Number at the Active Number section, and add your number manually, while choosing Simcard as your option. Step 4: Start the service on the SMS-iT app, by clicking on the blue button at the bottom right section on your phone. Step 5: Run a test within the SMS-iT app to ensure everything is working fine. Troubleshooting APK Update Issues: If your SMS stops sending after an APK update, follow these steps: Step 1: Delete the SMS-iT app from your phone. Step 2: Go to your profile, then the "Active Number" section. Click on the trash can icon to delete your SIM card. Step 3: Click on "SMS Gateway" and select "SMPP Connection." Step 4: Download the Simcard Gateway APP again, by Scaning the first QR code and allow all permissions. Step 5: Next, login to the Simcard Gateway APP, by Scaning the second QR code or manually loggin in with your credentials. Then allow all necessary permissions. Step 6: Start the service on the app. Step 7: Run tests to check if the issue is resolved. NOTE: If you dont add your country code to your phone number, and use the same phone number as your simcard number, it will not work. Further Assistance: If you're still experiencing issues, please don't hesitate to reach out to us at [email protected]. We're here to help!