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SilkRoad

COMMUNITY FEEDBACK SCORE
4.58

19 Reviews

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SilkRoad

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.58
  • 19 Reviews

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Most helpful positive review

1 person found the following review helpful
     

Acts as Helping Hand for HRM Department

By Ayesha Naseer LinkedIn on February 24, 2023
Recruitment is a dilemma now a days for companies and actual emplyees finding is a difficult process. SILKROAD introduced some efficient methods for recruitment of employees like Recruiting ATS and .. more

Most helpful critical review

There are no negative reviews on SilkRoad.
  • REVIEWS 19
  • POSITIVE 100% 18 Reviews
  • NEGATIVE 0% 0 Reviews
  • NEUTRAL 100% 1 Reviews
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Positive Review

Allround employee

Reviewed on March 7, 2024

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Used FOR:   HRMS Software in 2016

What was the best part about using SilkRoad?

Whenever we employ a new staff to our organisation we use silkroad for understanding their level of skills, how to increase their skills, how to use them etc. Their learning curve isn't difficult so it won't be a tough process for the new staff. Our time and money in training the staff have reduced in a certain limit.

What would you change about your experience with SilkRoad?

Reporting feature has certain issues like it's not able to customize, it's slow down whenever the number of staff or tasks increases. It even shows only a few lines in the report. It better with the ad-hoc reporting so we hope to see it gets fixed by the back end team.

Overall Feedback

Whenever the recruiting process begins it will be cumbersome process till the hiring managers, newly recruited staffs till they settle to their work. With Silkroad, we could able to organize and track the staffs without the trouble of losing or delaying other personals work. Based on the output of the training we could easily assign the task and advance their training for better improvement in them.
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Positive Review

Produce Higher Productivity with this Software

Reviewed on March 4, 2024

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Used FOR:   HRMS Software in 2015

What was the best part about using SilkRoad?

The software will make it easier for you to manage your team even the new hires. You can easily create contents, implement them with ease, and use it several times. This will not only save you money but will also keep you away from exerting too much effort in accomplishing things that you can actually do in just a matter of time with the help of the software.

What would you change about your experience with SilkRoad?

The reporting feature of the software is not satisfying because it will not work well if you will place plenty of tasks in the workflow. It is not that easy for you to customize this feature. You will also experience problems with your access if you will consider upgrading the system.

Overall Feedback

Overall, you will find the software useful to your business when it comes to monitoring all the tasks of your employees. By using the dashboard, all your members can instantly work on the assigned task that will make it easier for them to finish it on time and will result in a higher level of productivity.
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Positive Review

Great Product

Reviewed on March 3, 2024

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Used FOR:   Recruiting Software in 2016

What was the best part about using SilkRoad?

SilkRoad is usually known as a talent management system driven by social, mobile, analytic and cloud technology and caters to the lifecycle of an aspirant right from the pre-hiring stage to retirement. In my opinion, it is without doubt one of the reliable methods to develop employees and empowering them thus increasing the business productivity. I especially liked the ease of setting up the system and it is very user friendly. The dashboard functionality is the best in the business.

What would you change about your experience with SilkRoad?

I feel that Silkroad can definitely improve the reporting features especially when encountered with a huge number of tasks in a workflow system.Also the upgrades to the system take a long time and there is potential to cause short term issues in access and retrieving data. Also the HeartBeat system has only limited capabilities and we noticed that most of the things in the system are having manual process even today. Few of our colleagues also were of the opinion that the wingspan feature is complicated especially from the admin perspective.

Overall Feedback

Our organization has been using SilkRoad for quite some time now and we were able to solve most of our manual processes using these products. SilkRoad has benefited us to improve our efficiency right from screening the resumes to hiring process and then to monitor and boost employee performance. The customer service team is extremely helpful and proactive in resolving the issues and is a delight to interact with.
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Positive Review

Complexity made simple

Reviewed on February 27, 2024

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Used FOR:   HRMS Software in 2015

What was the best part about using SilkRoad?

Various key features are intuitive, flexible, easy to learn and use from users' perspectives. Mobile friendliness is helpful. We also received good feedback from internal and external stakeholders. Organized and professional project manager offered during implementation phase. Product is simple to use for admin and for customer experience. Sent numerous reminders to new employees to ensure they are following all the steps and their onboarding process is complete!

What would you change about your experience with SilkRoad?

The reporting tool is not flexible and not comprehensive enough. It is not user-friendly either. The format of the exported data is also disrupted. The quality of the customer support team is very far from the satisfaction level. The response is very slow and sometimes even not relevant. We, as the customer, need to proactively ask for updates all the time.

Overall Feedback

User-friendly, right-size for a small to mid-size organization with capability to grow with the organization. Integraion of the modules and data flow between them is very helpful. SilkRoad is a single source that managers every stage of the hiring process. The requisition process has saved us valuable time with the sequential manager review process.
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Positive Review

Good Product

Reviewed on February 26, 2024

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Used FOR:   HRMS Software in 2016

What was the best part about using SilkRoad?

The SilkRoad system is pretty simple and easy to use , simple to navigate on their user interface for the end users . I like how the system is customizable and is integrated with other products that work well in the SilkRoad product profile . Everything works well and the employers are not having a bad time troubleshooting .

What would you change about your experience with SilkRoad?

The customer support team can be hard to reach at times. There could be many unreturned phone calls and emails . Sometimes , getting the system to do how you want to can be difficult . Some of the features are not user friendly . There are a few of these instances but not enough to make the system unusable .

Overall Feedback

SilkRoad products can keep up with your strategies for more efficient and effective outcomes . Use the online training portal in addition to the initial training to get used to the product immediately as it is simple to use in the first place . They provide great presentations . Also try the pilot feature so you can get used to the quirks and errors and see its full functionality . The software is so simple to use and very user friendly for administrators and applicants .
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Positive Review

VERY EASY AND POWERFUL SOFTWARE

Reviewed on April 22, 2023

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Used FOR:   HRMS Software in 2016

What was the best part about using SilkRoad?

Silkroad has a lot of extra features which are very helpful for my business. The layout is quite simple and easy to work with. It saves me time because it lessens my management work. The user guide was so useful to me and it helped me learn how to use the features.

What would you change about your experience with SilkRoad?

There are a few basic actions that Silkroad lacks. Sometimes these actions are essential for the completing some management tasks. The customer care team should also improve their service delivery methods. I expected a free trial period but it was not available. The tasking tool is also not that flexible.

Overall Feedback

I get to manage my accounting system without any hassles of tedious work. The price is very pocket friendly. As per my survey, this software is suitable for small and mid-size businesses. The mobile app is also effective. The Company should keep up the good work. My business is more effective now.
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Positive Review

SilkRoad

Reviewed on March 14, 2023

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Used FOR:   HRMS Software in 2016

What was the best part about using SilkRoad?

One of the best thing is that SilkRoad offers training on its products via e-learning, onsite classes, custom webinars, and custom training videos. Training is provided either before, during, or after the system is launched. And I really like the fact that they provide project scoping, consulting services, and system configuration prior to implementation. SilkRoad’s system can be integrated with existing solutions, such as payroll, ERP, and older HR software.

What would you change about your experience with SilkRoad?

There are small issues that I can complain about like the fact that the support team is helpful when you call but not very responsive when you email. Also, the reporting tools in SilkRoad Recruiting are not as robust as I would like, but we are still able to use them to gain valuable information.

Overall Feedback

Overall SilkRoad Recruiting is designed to help streamline companies’ recruiting processes. The solution offers a free job-distribution network—which includes job boards. It is quite nice that the career portals can be customized to match the appearance of a company’s website and the recruiters can utilize this system to attract, evaluate, and hire straight from a mobile phone, tablet, or computer. I highly recommend this product.
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Positive Review

Silkroad - HR software for talent management

Reviewed on March 14, 2023

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Used FOR:   HRMS Software in 2016

What was the best part about using SilkRoad?

I think automatic e-reminders and triggers are very helpful to HR team to take right action at right time and they don't miss a single thing. HR team can simply create task lists and review it later. no need to use sticky notes on desktop, manage your task on one platform. HR team can see ratings in various forms like - individual ratings - team ratings - see team average - corporate average - compare team variance - corporate variance This analysis and statistics helps to prepare performance appraisals.

What would you change about your experience with SilkRoad?

It doesnt allow integration with any other third party tool, and if it is, I couldn't find any tutorial or manual how to do so. Customer support team is not so quick in resolving issues. I think they should be more prompt to resolve queries. Other than these, I found software nice and good to use.

Overall Feedback

SilkRoad manages per-hire, development and departure - 3 stages of employee life cycle. All 3 at one platform. You can recruit people from social media like twitter, FB, Linkedin and carigslist. It automates HR process from job requisitions to offer letters. So it saves time of HR team and also ensures consistency in work.
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Positive Review

Time Saving, Money Saving, Effort Saving

Reviewed on March 6, 2023

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Used FOR:   HRMS Software in 2016

What was the best part about using SilkRoad?

It is the only Management software that i have liked most among all the ones i have used, easy to manage, very fast and reliable, very secure, efficient, and bug free. All its parts gives you the best experience. Manages your records, your employees list, their salary info. Its recruiting part is awesome.

What would you change about your experience with SilkRoad?

It should be as vast as the level of bigger firms are, their should be a limit. after reaching a specific amount it gets a little slow, it should be covered from developers. Otherwise it is fine and works best for medium sized firms. Keeps the records very clean and managed.

Overall Feedback

Its best, because it saves money, time and effort. It is good in pricing, gives best of it if properly utilized. Just a gift from the developers to recruiting companies. Must try it and you will be happy. I really like it, you would also just try it once. Thank you
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Positive Review

Good Software

Reviewed on February 27, 2023

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Used FOR:   Performance Management in 2016

What was the best part about using SilkRoad?

What I want in silkroad is it’s easy to use their features (open hire) it provides complete tools to do al,ost everything so I can create a good and attractive presentations so I can recruit the best talent in the world, (like they said in their motto :D) in other words it helps us to improved the presentations.

What would you change about your experience with SilkRoad?

I think the worst, or let’s say have some problem is their reporting features, it needs to update and add some shortcut tools so we will not going to report manually, except for that I don’t think there is more worst. If this issues will fix as soon as possible it will be good.

Overall Feedback

This products give employees ease of mind because of its good tools and nice features that make them finished the jobs more faster than making it manually. So I say this software In overall feedback, ill give it 4 star out of 5 star, it has less issues and I don’t encounter major troubles using their products.
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