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ShoreTel

COMMUNITY FEEDBACK SCORE
4.30

10 Reviews

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ShoreTel

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 4.30
  • 10 Reviews

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Most helpful positive review

1 person found the following review helpful
     

ShoreTel

By Stefan Alexandru LinkedIn on March 11, 2024
Overall I really like the integration capabilities that impeccably connect the system to existing applications for CRM, ERP, and applicant tracking. Calling efficiency and service are improved, and users save .. more

Most helpful critical review

There are no negative reviews on ShoreTel.
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Positive Review

Average

Reviewed on March 13, 2024

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Used FOR:   Business VoIP Software in 2016

What was the best part about using ShoreTel?

The user interface viewed from the browser is great. I can check my voicemail, review my call logs, change my settings from the online dashboard. The call quality is good and clear. But I guess that's it. This app does fall behind the competition, as it does lack something (not sure what), and it's not as attractive as I expected. Maybe it's just too complicated to use.

What would you change about your experience with ShoreTel?

This app needs to get simplified. But overall, take away those bugs they fixed in the past, and you have a very decent app. I really appreciate their work, and I honestly think they are trying their best to keep all of their users satisfied. Any errors you might find while using their app should be reported quickly, but I believe most of you won't even run into them.

Overall Feedback

Try ShoreTel out! I believe you'll be satisfied, because they provide a very useful piece of software, and everything works absolutely fine, for me, at least. Follow their instructions to get started, since the software itself is not that easy to use, but when in doubt, contact customer support, as they will help you with any questions that you might have.
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Positive Review

ShoreTel

Reviewed on March 11, 2024

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Used FOR:   Business VoIP Software in 2016

What was the best part about using ShoreTel?

One of the best things about ShoreTel is that is very easy to be up and running because this soft can be accesed from anywhere. The call conductor is at the core of their solution. It’s scalable, so it grows with any type of business. On their end, this assists the ShoreTel team in measuring call quality. My experience with ShoreTel has been fantastic so far. Their system and the phones are very easy to use. In fact, I have a couple of people who got extra phones for their homes where all they have to do is plug the regular network cable to the phone and they are able to make/receive calls.

What would you change about your experience with ShoreTel?

There is a small issue, they are slow to upgrade to new features or support for client desktops for example and also the conferencing integration with Outlook is not quite reliable. But I hope this is going to be improved in the next update. I saw they are doing better on each update.

Overall Feedback

Overall I really like the integration capabilities that impeccably connect the system to existing applications for CRM, ERP, and applicant tracking. Calling efficiency and service are improved, and users save time duplicating call notes. The product and vendor is satisfactory, and it accomplishes what I need it to do so far. I do recommend ShoreTel.
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Positive Review

HOSTED VOICE SERVICE CAPABILITY

Reviewed on July 6, 2022

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Used FOR:   Hosted PBX Software in 2011

What was the best part about using ShoreTel?

The ShorTel was made to function as a cloud- based comm solution with the capability for hosted voice service. However, users have the chance to fully depend on the platform to enable them configure and manage every task, giving them increased call quality and reliability. With the ShereTel, users are able to push calls through to multiple lines concurrently as it provides both barge and whisper capabilities for training purposes.

What would you change about your experience with ShoreTel?

I believe potential users would probably love the ShoreTel because of its auto- attendant and phone assistant while it has the ability to link up with existing apps for CRM/ ERP as well as applicant tracking. This ensures call efficiency and improved service. So I recommend the ShoreTel platform to those business enterprises looking for flexible cloud- based telephony solution.

Overall Feedback

The ShoreTel software can be accessed from anywhere due to its call conductor that stands at the core of their solution. It is highly scalable and so it grows as your business grows, giving system administrators the ability to manage user settings, set preferences as well as monitor all call activities. ShoreTel was full designed to increase sales performance and service levels while possessing an analytics package with the capability to probe into core call data.
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Positive Review

My review on ShoreTel

Reviewed on June 29, 2022

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Used FOR:   Hosted PBX Software in 2016

What was the best part about using ShoreTel?

ShoreTel is a communication platform that is easy to use and able to outperform many other platforms. ShoreTel platform has a simple user interface and well-organized features. ShoreTel Sky is accessible from anywhere through any device. The platform is scalable software solution and it can be afforded by small and midsized companies. ShoreTel is a customizable solution since it can be integrated with many business software like CRM, ERP, and application tracking software.

What would you change about your experience with ShoreTel?

Some customers complaints about the inability to set different ringtones for local calls and outside calls. Installation of new profiles consists of fees. Using Shoretel there is no possibility to record multiple greetings as reported by their customers. There are complaints about difficulty in setting up two lines with two agents.

Overall Feedback

ShoreTel platform and VOIP PBX solution are cost efficient and the support is reachable. Customers report the good quality of calls routed through ShoreTel and the increase of productivity in general. ShoreTel has widely adopted Hosted PBP software that is easy to learn and implement. ShoreTel can be suitable for different businesses.
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Positive Review

The Shoretel Software

Reviewed on June 7, 2022

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Used FOR:   Business VoIP Software in 2016

What was the best part about using ShoreTel?

Shoretel is a product that offers adequate oversight. Shoretel provides all call logs and phone activities to keep everything in a record and track. The variety of numbers and extension lines make life more convenient inside work or in the different department which helps to organize everything when it comes to phones.

What would you change about your experience with ShoreTel?

This apps or software need to be simplified or need to be updated time to time because this is a software that open communication between different parties. They should take away bugs and glitches and some fatal crash so the client can use the product to its highest level of productivity.

Overall Feedback

Despite not being updated from time to time, this software still helps a lot in running your business. The feature absences are not that big issues but still; it'll be better if it can be fixed. This software is worth trying, and I can guarantee you to receive your satisfaction with this tool.
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Positive Review

SHORETEL - Review

Reviewed on March 31, 2022

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Used FOR:   Business VoIP Software in 2016

What was the best part about using ShoreTel?

ShoreTel is a software which is quite simple to setup and to begins with using it. ShoreTel provides a satisfactory oversight. You can also go through your voicemails from the browser interface. ShoreTel also provides the call log feature where you can keep a record of the time spent on the calls and how many times you have interacted with a particular person and also the time and date of the interactions. The sound quality during the calls is very clear and no disturbance is there. In the case of any complications, you can directly talk to the technical team and get your problem solved in minutes. The give an adequate customer support.

What would you change about your experience with ShoreTel?

This software is a very useful one but it also has some problems. Though ShoreTel keeps on improving itself with each update, but they take much time to upgrade the software. There used to be some issues in the software, but they fixed them in last few updates and now the software works smoothly. The software needs to be simplified a bit as its complicated at present and some nonexperts may find difficulty using it. It is a perfect software for small and medium-sized businesses, but large sized companies may not find it much useful.

Overall Feedback

ShoreTel as a business VoIP software that is widely used by people all over the world. You can easily keep the record of the past calls made and check them whenever you feel the need. At my company office, we use this program for calling purposes as it is very easy, reliable and affordable tool. The best thing is that they keep on improving the software with each upcoming updates. I hope they simplify the program in the upcoming updates making it easier to use. This is a highly beneficial software for small and medium-sized enterprises.
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Positive Review

calling at best

Reviewed on March 23, 2022

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Used FOR:   Business VoIP Software in 2015

What was the best part about using ShoreTel?

ShoreTel is the most advance VOIP system that we are using at the moment within our company. The variety of the numbers and extensions has made the connectivity to our offices made easy and very reliable. The tool provides the best desktop and web suits so that no one gets wandered around and the numbers provided are better as compare to others.

What would you change about your experience with ShoreTel?

There is nothing wrong with this tool so far as it is providing the utilities far better with the impeccable designed system which made it easier for us to work in the environment. The tool is good so far with its general setting easy to setup any thing within the feature and logs are fine to. Anyways they are better for medium and small companies work with .

Overall Feedback

The Overall progress of this tool is reliable and I would the company has worked it way to make a mark in the VOIP systems. The tool is best with call handling and routing through the network within the offices. Shoretell is offering services which are need of the call center industry. Moreover they just need to work on their customer support service. Rest is fine to work.
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Positive Review

Good communication solution

Reviewed on March 19, 2022

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Used FOR:   Business VoIP Software in 2016

What was the best part about using ShoreTel?

I am satisfied with the item and administration offered by ShoreTel. I have no significant objections, and the framework general is decently easy to use. Likewise, I like the simplicity with which you can conform and customize your settings through the online site. The look of the telephone units are additionally proficient, which is a decent component. ShoreTel Sky is dependable, and when we do have an issue, we don't need to tend to the telephone longer than a moment or two preceding we are conversing with a genuine individual who can either settle the issue or give us an evaluation of to what extent it will take.

What would you change about your experience with ShoreTel?

I have little to say similarly as the negative parts of the product. In any case, I have seen that when the framework goes down for climate or another various reason, it takes a while to get go down and running once more. The downtime is difficult to make up and can destroy an entire days work.The thing I slightest like about this item is the way that each time Java discharges an upgrade, the application appears to crash. You need to evacuate the old Phone Assistant application and reinstall it.

Overall Feedback

ShoreTel's framework is expensive contrasted with loads of VoIP frameworks, however in the event that you are on the telephone with clients a considerable measure, it's incredible to constantly stable great. It has extraordinary call clarity and no dropped calls, no base of the well sounds.If you are executing in a framework with different clients, straightforwardness goes far. In that regard, Shoretel is really natural to utilize, and the capacities and components are not excessively confounded to get to and/or conform.
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Positive Review

Shoretel - Review

Reviewed on March 16, 2022

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Used FOR:   Business VoIP Software in 2016

What was the best part about using ShoreTel?

I love that when I get calls, I immediate get emails confirming the calls. This makes sure that I have the phone number right away to call them back. I also like that I can look at a call log and I can see how much time I spent on the phone. Compared to some of the other manufacturers ShoreTel is very easy to administer and comes with lots of functionality that you don't have to pay extra to have.

What would you change about your experience with ShoreTel?

Configuration via web browser is very tedious. Does not have a way to add multiple items in some areas or do a mass reconfiguration in all areas. They are slow to upgrade to new features or support for client desktops for example. I also wish I would be able to look up my team's phone time and not only mine.

Overall Feedback

A very good system for at least 5000 users. Can have issues when trying to implement in large enterprise. The user interface online is really easy to navigate and log in to on a daily basis to use. This application is one that is more useful when looking for past information. There isn't really too much to it, but it is beneficial.
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Positive Review

ShoreTel Review

Reviewed on March 15, 2022

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Used FOR:   Business VoIP Software in 2016

What was the best part about using ShoreTel?

I like the Phone Assistant. It is really nice that you don't have to move from the keyboard to the telephone handset. I am all about creating efficiencies and this is a great one. Also, being able to save common numbers is super helpful when you are in the cold-call business :)

What would you change about your experience with ShoreTel?

When using the portal to look at my call logs it is sometimes hard to clearly see where I am at for the day/week and use the data for anything very meaningful which is troublesome when phone time is a metric you are graded on. However, there is nothing much to complain about the site.

Overall Feedback

Nice and easy to use for someone that wants to save numbers for repeated use and wants to dial via keyboard/copy+paste, etc. Also, I believe it integrates with our database, jobdiva. The main problem/solution is just eliminating repeated inefficiencies. By using the Phone Assistant, over time, I am sure that a lot of extra dials, time spent looking up numbers, are saved and saves some time. Spread that across an entire company and I think it definitely makes things more productive and convenient
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