Orbit CMB

As with all CSA products, the best part of using CMB is the partnership with CSA to provide a utility software package that fits the needs of a continuously changing utility environment. In this new age of AMI, meter data management, business and customer portals, mobile service orders via iPads, outage management, prepay, document workflow, electronic billing, kiosks, etc. the importance of interfacing in real-time is a requirement. CSA has listened to the needs of utilities and provided an array of products with real time interfaces. Being Great Plains based, this product especially works well with multi-service utilities. It posts sales and accounts receivable transactions to the appropriate general ledger accounts for each department. We recommend you look hard at joining the CSA family.

This is not a simple enter the meter reading and send out the bills product. It is designed for utilities that want to go beyond the basic services. Once trained, employees with any software aptitude will have no problem using the product. It’s kind of like getting a new smartphone…..it can be tricky until you learn the product. But once you use it a few times, you are loving it.

This CMB system is designed for the progressive utility. If you desire a plain Jane system that simply prints out bills, this is not the system for you. However, if your goal is to provide your customers some or all of the benefits associated with advancing technology, I suggest you take a close look at what CSA has to offer. They offer a complete package of impressive products. And best of all…..You will not find a nicer bunch of people that will listen to your needs and provide you a solution.

The ability to reprint the customer’s statements and the detail reports that show all information in dealing with customers is a huge timesaver. CMB has many different integration aspects. One excellent feature is that it integrates with ONLINE for collection services. EDS and bank drafts uploads are so much improved and time saving. Integration with Mobile Service Orders is great. With CMB, the service orders system is greatly improved. CMB keeps the history of each customer which is very useful. The entire collection process is very beneficial. CMB has numerous reports that are so helpful in balancing.

The worst part was the learning process because everything we were so used to doing drastically changed and it affected the entire office and all employees. Balancing was an issue at the beginning, but CSA has come to the rescue with all the updated balancing reports, which makes it a breeze to balance.

We have been on CMB for six years and have seen a lot of changes, enhancements and improvements that have made our work so much better. We appreciate the CSA staff for always being there for us when we have a need. They always go above and beyond to provide excellent customer service. Without CSA’s expertise CMB would just be another software package. Overall CMB is everything we need it to be and with the qualified CSA employees, they are always teaching and training our employees how to use CMB more efficiently.

The ability to reprint the customer’s statements and the detail reports that show all information in dealing with customers is a huge timesaver. CMB has many different integration aspects. One excellent feature is that it integrates with ONLINE for collection services. EDS and bank drafts uploads are so much improved and time saving. Integration with Mobile Service Orders is great. With CMB, the service orders system is greatly improved. CMB keeps the history of each customer which is very useful. The entire collection process is very beneficial. CMB has numerous reports that are so helpful in balancing.

The worst part was the learning process because everything we were so used to doing drastically changed and it affected the entire office and all employees. Balancing was an issue at the beginning, but CSA has come to the rescue with all the updated balancing reports, which makes it a breeze to balance.

We have been on CMB for six years and have seen a lot of changes, enhancements and improvements that have made our work so much better. We appreciate the CSA staff for always being there for us when we have a need. They always go above and beyond to provide excellent customer service. Without CSA’s expertise CMB would just be another software package. Overall CMB is everything we need it to be and with the qualified CSA employees, they are always teaching and training our employees how to use CMB more efficiently. Converting to CMB was a good thing for Cullman Power Board.