Microsoft Dynamics CRM

Hard to pick one thing - I love the comprehensiveness of Dynamics CRM. There are features for sales teams, marketers, call centers, support teams, and management. It is easily configurable by end users, and you can customize what you see on your screen very quickly. Also the reports are great, including dashboards and lists that you can use to analyze your client base, pull prospect lists, use for email marketing, etc. It's a one-stop-shop for everything you need to do. An amazing tool that comes free with CRM online is the Insights feature that lets you check a button and follow companies. You will get news feeds on that record, every time they are in the news. With zero effort on your part. If you were paying a service like Hoovers or Onesource, it would cost you $500 a month or more for this feature.

Microsoft has pushed everyone towards the online version, and if you go that route, you lose the access to the database, which is a deal-killer for us. So we are still using the on-premise version. There are several really nifty features that are only available in the online version.

If you have a sales team and need an affordable, high-performing, easy to use CRM system, Dynamics CRM is the best choice that I have come across.

The best part about this tool, Microsoft Dynamics CRM Easy, is that it is easy to modify the features. The user-interface is easy to use and lets you add users. In addition, company and sales trailing are best viewed in this product and lets you organize the charts in the platform.

Microsoft Dynamics Crm has restricted skills in creating when it comes to reports because of its unconventional find abilities. Still needs try and ask for a tech-user on how this and that thing works. Initially, when a user tried to look out for basic creation of reports and the product has only the advanced features, you still need to figure it out which takes time.

This is a product that is affordable to small, middle size, and large businesses. Its CRM is really great and is best recommended for users to try. Not only that it’s for desktop use, but the mobile experience will make it more comfortable for you. If you are looking for a product that will make your work to a farfetched pace, then try this out.

It is reliable as much as other MS solutions. Interface reminds me on MS Outlook so I have feeling I‘ve already worked in, but at first it seems to be overwhelming. It provides solutions in so many branches. I can now create dashboards, reports etc. Processes are automated simply or more complex style – depend on needs at the moment. I can access on my cell phone. It’s made for coming generations. In addition, it saves your time and act like your personal assistant.

I was a bit unpleasantly surprised when I can’t integrate it with other CRM products. Microsoft Dynamics CRM can give you a pretty much hardship to implement complex solutions, reporting, dashboards, etc. I should also carry out my co-workers but some of them also needed help. I’m not satisfied with settings because some works only in Internet Explorer which is not popular as Opera or Mozilla. I used more complicate filters and bumped into a lot of difficulties. Microsoft Dynamics CRM can be a little bit faster.

Before you decide to implement it, you should do some research whether you need this solution for financial services, health care, education etc. It is very robust and you need to find out all the opportunities it provides before you start using it. On top of all, it improves all the time, so you have to be up to date. Support is one of your option, but it is not anything new that there are a lot of tutorials so go ahead and organize your business. Even though, in my opinion it is created for a bigger companies.