Knowmax Product info

Knowmax Features

• Action Monitoring
• Customer Categorization
• Customer Email Reports
• Email Survey Manager
• Employee Feedback Management
• Reporting and Analytics
• Text Analytics
• Trend Analytics
• User Friendly Dashboard

• Brainstorming Management
• Content Administration
• Creator Monitoring
• Data Categorization Feature
• Document Collaboration and Sharing
• Document Control
• Forums
• Frequently Asked Questions (FAQ)
• Full-Text Indexing
• Idea Analysis
• Intuitive Activity Interface
• Investigation Data Management
• Problem Solving Capability
• Project Monitoring
• Self Service Help Portal
• Self-Learning Feature
• Status Monitoring

• Churn Management
• Communication Tracking
• Content Syndication
• Customer Feedback
• Gamification Platform
• Integrated Live Chat
• Media Management
• Reporting and Analytics
• Social Community Management

• Blended Calls
• Call Logs
• Call Quality Management
• Call Recording Tool
• Call Routing System
• Call Scripts
• Campaign Donation Management
• Compliance Document Management
• Escalation Tracking
• Inbound Calls
• Integrated Live Chat
• Knowledge Base Management
• Manual Call Dialer
• Outbound Calls
• Predictive Auto Dialer
• Premise-Based Calls
• Progressive Call Dialer
• Queue Management
• Virtual Call Center Management
• Voice Recognition Integration
• Workforce Monitoring

Knowmax Integrations

• Zendesk
• Freshdesk
• Intercom
• Ameyo