INSTANT Insight

COMMUNITY FEEDBACK SCORE

5.00

3 Reviews

Unverified Vendor

INSTANT Insight

Unverified Vendor

COMMUNITY FEEDBACK SCORE

5.00
3 Reviews

RANKINGS & RATINGS

RANK

41.3
Customer Satisfaction Software

17 / 96
-5.0
Kiosk Software

51 / 80
-5.0
Customer Experience Software

87 / 172
-5.0
Quality Management Software

117 / 212

ABOUT INSTANT Insight

We provide actionable feedback to increase employee and customer satisfaction up to 10%, raise service levels and attract new customers thanks to more positive online reviews.

Our two real-time solutions “INSTANT Insight for tablets” and “ANYTIME Feedback for mobiles” enable hotels, restaurants, retail, and service businesses, to find the pros and cons from a customer’s perspective. In seconds, our real-time alerts deliver you actionable insights, to solve customer issues quickly or to say “thanks” to your team for a job well done.

We believe that great companies are achieved through better employee engagement, enhanced customer experiences and continuous improvements.

Since 2014, our experience in European and Asian markets had enabled us to make competitive and tailored management platforms. Start thinking about how to improve your services to better meet your customer needs.

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Most helpful positive review

5 people found the following review helpful

Very useful and simple system!

By Anonymous on June 27, 2022

System recommended overall: it fits any environment as the kiosk stand is easy to move everywhere to survey customers. The response rate of the short questionnaires is much higher compared .. more

Most helpful critical review

There are no negative reviews on INSTANT Insight .

REVIEWS 3
POSITIVE 100% 3 Reviews
NEGATIVE 0% 0 Reviews
NEUTRAL 0% 0 Reviews

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Anonymous

Client

REPLY TO REVIEW

Positive Review

Very useful and simple system!

Reviewed on June 27, 2022

Review Source Alert

Organic - Unincentivized.

Used FOR: Customer Satisfaction Software in 2016

What was the best part about using INSTANT Insight ?

The customers understand immediately what is expected from the tablet kiosk so the survey response rate is very high. We collect feedback through all the day. It is a good tool to capture daily the rate of customer satisfaction in a business operation: for example the lobby of a hotel in our case or a restaurant, a spa, or a shop.

What would you change about your experience with INSTANT Insight ?

The simplicity of the tool makes it attractive and it is the strength of the system, but still it would be good if they can expand a bit the functions of the software, enable more functions to customize the design, look and feel of the survey and add more question types to the current database.

Overall Feedback

System recommended overall: it fits any environment as the kiosk stand is easy to move everywhere to survey customers. The response rate of the short questionnaires is much higher compared to online surveys or questionnaires via QR code, allowing a real-time capture of the service level everyday. We ask one question only displayed on the tablet all the day "Please rate our service today" and it gives us some feedback to deliver to the management and staff about the daily performances, which is very useful to know if we did a good job or not. It motivates our staff to provide the best customer service everyday! There is a good graph telling us the trends by days of the week and time of the day, and it allowed us to adjust the staffing level of our operations to satisfy at best our customers when low ratings were identified. It is the best feature.

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Joseph LONGHI

Dear Client,

Thank you very much about positive words! We are very happy to hear that our kiosk software INSTANT Insight is giving you full satisfaction. We have taken note of your remarks related to the functionality and system capabilities; actually we will release in few weeks a new app version with many new features, which we are sure will allow you to customize the survey platform as you like.

Best Regards,

Florian SANTI and the team,
CTO at www.pulse-solution.com

Christophe Arts

Client

Level1Contributor

Member since Apr 2020

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1Reviews

1Helpful votes

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Christophe Arts

Client

LEVEL 1 CONTRIBUTOR
1 reviews
1 helpful votes
REPLY TO REVIEW

Positive Review

Good feedback system

Reviewed on April 15, 2022

Validated Review |

Review Source Alert

Organic - Unincentivized.

Used FOR: Customer Satisfaction Software in 2016

What was the best part about using INSTANT Insight ?

It has been working well in our restaurants and reception areas. The tablets are strong, well designed and can be controlled remotely which is a big plus compared to their older versions. The smiley survey does its job, we collect feedback everyday and it reflects accurately the guest sentiments. Good tool for a qucik follow up with our managers.

What would you change about your experience with INSTANT Insight ?

Nothing, it is a stable and valid solution.

Overall Feedback

I have compared our data, year after year in our restaurants with the same survey, and process in place, and our guest satisfaction scores increased so I would say that the solution helped to monitor customer trends, to understand our service gaps and to increase our performances.

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Anonymous

Client

REPLY TO REVIEW

Positive Review

Reliable

Reviewed on April 15, 2022

Review Source Alert

Organic - Unincentivized.

Used FOR: Customer Satisfaction Software in 2018

What was the best part about using INSTANT Insight ?

Once the tablet is set, you have basically nothing to do anymore, no maintenance, or update (everything if needed can be done remotely too). The system starts and shut down automatically as per the time schedule you define. The response rate is huge, we never had a day with no feedback. It keeps coming!

What would you change about your experience with INSTANT Insight ?

The analytics take some time to understand but once you get used too, it gives you good information (for example i like to know the satisfaction score trends per days of the week over a long period).

Overall Feedback

We are using now their new mobile phone version which is even more powerful since you can get customer contacts information, which was not reliable on the tablet. The web version is fast and has an alert system when negative reveiws are collected.. The first month of usage, i have collected almost 1000 feedback total in our 200 rooms hotel.

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