ClickTale

Clicktale is a platform with an application that serves as a tracker of customers behaviour on your website. Clicktale is supposed to give a deep insight of what customers are doing there. ClickTale has a different approach than eye tracking software for example which operates differently. Clicktale has a nice user interface with stunning graphs and eye-catching heatmaps .

Clicktale is not really showing on its Screencast what users are doing but instead it gives a Montage of users mouse movement with rendered image of your website this means if your website has dynamic parts of the website than ClickTale will totally miss. Clicktale is not so accurate about this critical point. In my opinion even if they used technology like Phantom JS to emulate a browser on the backend it will not simulate the real customer behaviour.

Clicktale is delivering an eye-catching metrics and graphs and heatmaps which can be very good to look at and even analyse but if you dig deeper you will find considerable inaccuracy. I would judge those reports as superficial things . Clicktale team describe that their platform and technology is cheaper than Eye Tracking . But I would recommend Eye Tracking over Clicktale. The approach that ClickTale is using works but it lacks when it comes to dynamic websites that updates depending on what users are doing on the page.

ClickTale has proven to be a useful analytics tool more times than I can count! It’s extensive overview on user traffic, segmentation, heat-maps enables our team to accurately pinpoint our website’s weak links. The user interface is very intuitive and despite of enormous amounts of data, it doesn’t get overly complicated! That is exactly what a fine analytics program is made of – simple, reliable and flexible.

I think the only fault in the progam is simply that it is a bit pricy –unless you are not on a budget it might seem like too much to invest on a simple analytics tool (which in the long run though will be totally worth it!). Also, it doesn’t support Google Chrome (rather strange issue in my opinion), same goes for mobile versions that don’t work just quite as well as it does on tablet or PC.

Though ClickTale is a rather pricy program, it justifies its being 100% and every penny is worth investing. The information you get in return is priceless and ensures your websites success in the long run as you get insightful information on how people experience your site. I would definitely recommend this program to anyone who sells their products through their website - like e-commerce companies.

ClickTale provides invaluable information that works alongside with Google Analytics. Through this software, I get specific and detailed results on how our users are interacting with our website. It also allows us to determine which pages they are most interested in and which parts get the most clicks. This software is very efficient and effective.

ClickTale is quite not recommended for companies that do not focus on spreading awareness through social media. It can also be very overwhelming seeing many data at once. And more importantly, it doesn’t specify how the users got in to the page (Was it through some ads, Google Search or Social media?)

This software is very useful and helps us understand who are real costumers are and where they come from. They have a better way of monitoring our site’s traffic. Through this, we also understand the market that we target, know their demands and improve our services based on their needs.

Conversations analytics by ClickTale is the best part as it can help to see the level of satisfaction of the customers and the lifestyle also. This feature helps to gain the customer insights that is a part of the advanced software management. I have added many of the software in my management system for smooth working but my nest option is ClickTale for having the customers feedback and views in short time.

ClickTale can improve the software website as the website is very simple and needs to be attractive for the users satisfaction.A software should have attractive features that relax the eyes of the users, therefore, ClickTale must add colors and designing of the website according to the current needs of the users.

ClickTale makes fun for the users for working in short time and gains the customers analytics with a proper lifestyle and analytic tools. It is supportive software that improves the quality of work and is beneficial for small enterprises for getting brand experiences of the customers. It reads the calls and others message history of the customers and gives results according to the customer demand.

Amazing! This Software can track the customer behaviors on the website; the software helps you to tell of what the customers do. I really salute to that powerful tool that can manage your customers in an efficient way. Thus, all of the activities that the customers do will be recorded. The traffic as well as that is happening on the website will be reported immediately. I have learned that this software has the feature that can monitor from their most visited on the site. This is the HEAT MAP.

I think the errors that can many users can occur from the software is that; yes it can monitor the customers do on the website, but not totally capturing all the details about the action of the customers. But instead, it’s only the movement of the mouse that can rendered image to the website. By that, the feature is not more accurate and can cause unreliable on the website. I thought so. It is not good in terms to the interacting with customers. The functions and feature are hard to understand, it takes more time to realize the real meaning of the certain feature of the software. I hope all of this errors and malfunction of the software will cured as soon as the developers can solved it.

CLICKTALE is a CRM program that helps track all the activity of your audience into your website, in general, just address the existing problem and solved it immediately. So far, the functions of the features are doing great. But, it needs more improvement. Even though, I’d like to recommend this software to everyone. Overall, I am satisfied and great having this product. KUDOS!

It’s amazing how quickly Clicktale tracks customer website navigation, analyzes the data, and provides several choices for visually representing customer behavior and intention. I’m especially interested in Clicktale’s ability to perform individual customer AND group behavioral analysis. It could be invaluable for me; mainly because it would help me identify outlier behavior from the early stages of a group trend within my customer base; a critical factor since my business deals in specialized vs. commodity products.

I experienced profound cognitive dissonance when I listen to Clicktale’s “human-focused” approach to digital customer monitoring and site analytics. Granted, they very well may believe that every human being is unique; with their own set of intentions; but the reality is that analytics are based on cold hard numbers, established motivational theories, and algorithms with pre-set criteria (by humans), tolerance thresholds, and proven statistical models for decision-making. Clicktale’s persuasive, warm and fuzzy video stating something like, “... if a business can gain insight into the unique, personal intentions of their customers, it will be more capable to satisfy their needs, identify trends early on, attract new customers, and confidently prepare for business scenarios that are more likely to happen than others (translated: based on probability theory and current input, this scenario is “statistically” more likely to happen). My take on all this? In business dealings, I would rather be convinced with fact, than persuaded by attempts to evoke an emotional response. Call me cynical...because I am.

Clicktale analyzes navigational pauses, stopping points, duration of stay, departure destinations, subsequent returns, etc., interprets the data via their “group of specialists’ and proprietary comparison process to accepted benchmarks; then generates summarizing data and graphs “intended to indicate customer intention”. I just can’t leave here without expressing this thought that’s been screaming to escape my mind since I began this article. I’m referring to that famous adage about the nature of online behavior, first captioned in a cartoon by Peter Steiner and later published in The New Yorker on the 5th of July, 1993, “On the internet, nobody know’s you’re a dog.” I wonder how Clicktale would interpret the customer intentions of the website navigational behavior of my cat or my next door neighbor’s 2 year old?

Clicktale is great at what it does, which is to track the visitors of our website and actually record their activity. It offers very useful reporting on how every page of your website is doing in terms if traffic, thus heling in developing a more visitor friendly experience for your website. I found it also has a feature called “heat map” that shows where most of your visitors remained when on site. Really good analytics.

The software promises recording video for everything your visitors do, but it does not actually do that. It just records mouse moves and takes screenshots of specific times the viewer interacted. This is not exactly video recording and it is open to interpretation. It also takes some time to learn how to implement it to your website so you can have data for specific actions.

Clicktale is a CRM program that helps track all the activity of your audience into your website, showing you which sections of your website may need redesign or which points of your products or service are top selling to your viewers. All in all it provides great info, but it does not provide great ways to use them within the program and it is a handful to understand when setting it up for the first time.