Avaya

Avaya provides a high-quality hardware for call management . Avaya had a nice configuration feature and Avaya management tool is good. The phones from Avaya does not offer a good sound quality comparing to what you usually could get from a popular device . Most of the times you will need to refer to a virtual assistant from Avaya in order to fix all settings and installation processes .

Avaya has a reasonable pricing offer and they have a responsive customer support team. Avaya does not miss with the technical service. I would recommend Avaya IP. IBX to businesses looking for a robust solution. IP office wizard or manager is quite helpful tools for new customers implementing Avaya since they make the setup process easier. Avaya has a bit glitch or cumbersome menu screen and it could improve in my opinion to make it intuitive and easy to handle. The quality procured by Avaya s handset is not really good and I would suggest using another device.

Avaya has a lot of features to offer to businesses and clients seeking a powerful and a robust business platform for attending management. Avaya features mail option and it can handle calls and integration of phone. Avaya is able to send notifications to emails. Voice mail pro has more capacity than normal version especially with voice mails and message lengths. Voice mail pro integrate to exchange software. .

The reliability and feature support are key to Avaya's success and popularity among end-users who are the key customers of telecommunication services. Financial services demands hyper-reliable solutions and Avaya solutions met every requirement. I like being able to easily switch between telecommuter and desk mode. Working from home it's nice to be able to quickly switch the app to whatever phone I want to use, whether it's at home or traveling.

Costs tend to be higher than many competitors that are increasingly improving their solution offerings making justification of Avaya solutions more difficult. License and maintenance costs are obviously a significant portion of this factor. The software seems to shutdown at random times without warning. Several times people were unable to get through until I restart the software.

Find a good reseller/channel partner who will be able to offer high quality support in a timely fashion, preferably located locally to avoid high costs for travel if required for a large onsite migration project. End user station portability and user feature mobility reduced IT support staff costs and allow users more flexibility as well as facilities management the ability more easily adjust workspace locations

Avaya is a piece of software that I find a bit too expensive for my needs, as their main focus is on bigger and more popular businesses. Using Avaya for VoIP purposes and workforce management led me to a conclusion that they're not my pick, and they shouldn't be yours as well (unless you are running that big company I mentioned here). But they're definitely reliable, and I did like that.

The configuration is not easy, while the support is just not that good. The costs are very very big, and in the end, I just realised that Avaya turns out to be the wrong choice for small businesses. Of course, there are no hidden costs that would make them a scam, but I really dislike them because of that. I really appreciate their work, and I honestly think they are trying their best to keep all of their users satisfied, but they're not affordable.

I don't know what to say about Avaya, because they're way beyond my most basic needs for VoIP software, but unless you run a big business company, I suggest finding better alternatives that won't cost you that much. Avaya is a very functional piece of software, but it's not a 'dream app', and it's just not something that I'd recommend to small and medium sized businesses.

Respond effectively across multi-channels with Avaya Customer Experience Management solutions Avaya is that the phone is easy to use and covers all communication needed at an office. Avaya has plenty of configuration and management features. Avaya is recognized as one of the most used and reputable UC and VoIP providers. Avaya is now known for its comprehensive UC solutions including voice, data, video, and integrated messaging functions. Avaya system is relatively an easy to use service.

The costs of an Avaya PBX is very expensive. Phones from Avaya might offer mediocre sound quality. Complex setup typically requires the assistance of an Avaya trained technician so it's not always to set it up as they may claim. Licensing Avaya can be little bit pain, and you should always look for updates.

The Avaya IP-PBX system is a highly scalable solution designed for midsize companies looking to grow and those not intimidated by the cost or complexity. Avaya is quite expensive for limited budget. You may find alternative. Avaya still a major player and it was at the beginning of the early adoption of business VoIP systems. Avaya provides reliable and high quality business class VoIP solutions.

"Avaya is one of the best Unified Communication and VoIP providers for the small business organization. Avaya provides broad Unified Communication Solution which are reliable & high quality. One of the best part is that it has easy plug and play model which allows the business organization to adopt Avaya Easily. It allows changes & alteration coming into the system Other advantages of Avaya are the Features good service packages,many IP handsets for remote places, easy conference bridging and other functions which is less when compared with the competitors "

"One of the major concern with Avaya is that it is difficult to adapt system wide changes.Also the capacity limits could have been better when compared to other competitors in the market. Though these are the concerns but still hold good stand for its pricing , easy to implement and its little maintenance focus. "

"Avaya provides reliable and high quality business VoIP solutions for smaller to mid sized organizations. Avaya solutions needs little supervision or daily maintenance from the IT Staff. This makes them ideal for small businesses or those which does not have a large network infrastructure. Avaya is also known as one of the budget friendly UC solution available on the market."

Phone lines that offer cheaper rates and better performance is what you could get from Avaya. All our communication lines via phone is very clear. We never had any issues on garbled lines and downtime. The features of Avaya also provided us better customer service since we have the capability of recording calls thus we could monitor how our representatives handle our customers calls.

There is not much to dislike with the Avaya other than the charges. Avaya is very robust thus we do not have too many complaints on how the entire system works. The robust character of Avaya made it fair for them to charge their services a bit expensive than their other counterparts. Other than their reasonable rate, there is none I could say.

Avaya has provided us great telecommunication line. Due to recorded calls we were able to increase our sales due to the opportunity of my supervisors to provide feedback to their associates after they listened to calls. Other thanbetter communication lines, AVAYA served our needs in improving the overall performance of our sales associates.

The best thing about using Avaya is both its ease of use as well as its wide range of uses. Avaya has been in the telecommunications business for over twenty years and they have been able to innovate and improve over the years as well as widen their experience and range of products. They offer a wide range of products to support the telecommunication needs of a small to medium size organization.

Though it is not often needed, the support centre leaves a little to be desired. It seems as though their call centres are mostly located in countries across the world which creates a communication barrier. Although this is common and not a new problem, it does not make it any less frustrating and limiting.

Definitely recommended for telecommunication needs in a small to medium size organization that have employees with varied technical skills as Avaya's products are easy to install, implement and use. They also offer a variety of products which allows Avaya to be the solution for many needs - conference calls, call centres, etc.

Avaya's best part is how easy it is to implement and then to communicate and transfer calls using the platform. The Click-to-Call function is very effective as it allows you to perform a call to a prospect with the help of a mouse click, thus saving you much time. The calls can be recorded and listened to afterwards.

What I dislike most about Avaya is the fact that they are not very concentrated on giving support for their products. In fact, if I'm not mistaken, their support is now outsourced to countries like China or Argentina. We live in different time zones, so it's challenging to adapt to the differences and get the support of good quality.

Avaya appears to be a good platform for a call center. It's reliable, it has all the necessary features like call recording, Click-to-call, forwarding calls, etc, that you need on a daily basis. Avaya is easy to set up and implement, and there is practically no learning curve for new users. The costs, however, seem to be higher than other players on the market offer. The updates are expensive, so many companies prefer to cut this expense and work on an outdated software. The support is also costly, and keep in mind that you are not allowed to perform any service actions yourself. The support is outsourced to different countries and is not always easily available due to different time zones.

Their management software tools it is providing is the best of all, handling logging and updating with the data and logs has been never easier then before. The tool is very handy for the companies managing huge stuff in order to compete and to get back go their customers. The tool is surprising and is efficient.

Avaya is very much a dreamapp so it has no issues so far with it. The quality is good and the tool is compatible to work with. The Avaya telephone framework is dependable and the specialized backing from merchants is extraordinary. The expense and time for preparing the clients to utilize another phone framework is additionally an element.

Avaya has provided our company the best tool in terms of calling. The calls are easy handles routed and the numbers to different locations are easy to assemble with variety of extensions. The tool is master itself in serving the companies with heavy amount of calling and their support is fine to work with. Avaya is generally making its mark and it is highly recommended.