Avaya

Avaya's best part is how easy it is to implement and then to communicate and transfer calls using the platform. The Click-to-Call function is very effective as it allows you to perform a call to a prospect with the help of a mouse click, thus saving you much time. The calls can be recorded and listened to afterwards.

What I dislike most about Avaya is the fact that they are not very concentrated on giving support for their products. In fact, if I'm not mistaken, their support is now outsourced to countries like China or Argentina. We live in different time zones, so it's challenging to adapt to the differences and get the support of good quality.

Avaya appears to be a good platform for a call center. It's reliable, it has all the necessary features like call recording, Click-to-call, forwarding calls, etc, that you need on a daily basis. Avaya is easy to set up and implement, and there is practically no learning curve for new users. The costs, however, seem to be higher than other players on the market offer. The updates are expensive, so many companies prefer to cut this expense and work on an outdated software. The support is also costly, and keep in mind that you are not allowed to perform any service actions yourself. The support is outsourced to different countries and is not always easily available due to different time zones.