A1 Tracker

Centralization of claims, documents, clients, & contracts, & product details with web-based access Consistent service availability and ease of use. Reliable.

Nothing comes to mind. We had a lot of changes once we got into using it, because we didn't really know what we wanted exactly when we started.

We didn't have technical experience or know how to implement software systems. A-1 and their support staff spearheaded our implementation and helped us organize our sales team, management processes, and client-project channels by automating steps. They gave us a central location to store documents that could be retrieved by any of the approved staff making follow up calls and project management a breeze. Until we used A1, as the president of our company I spent many hours doing repetitive tasks and not able to focus on other responsibilities after we started using the software it provided much mire time free from redundant tasks. This made my job easier, and increased our bandwidth for more business.

We were running on an older insurance software created in MS Access to handle client billing, invoicing, agent & broker commissions, and insurance products. Our staff was doing many tasks manually and we had stacks of paper produced each month just in the course of business. We also had spreadsheets tracking redundant information plus another accounting system; that's at least 3 places where customer, agent, broker, and insurance information was maintained. The redundancy was detrimental to our business. The highlight of what A1 provided us with one centralized and web-based system enabling our team to work remotely, which was not possible with our previous insurance software. The system was also very stable, by comparison to our old system which suffered from frequent crashes and server outages. Speaking of servers, the server stability A1 brought to our company resolved a host of other problems while at the same time lower costs. Our relationship with A1 extended beyond the software they provided, as they had a good grasp on IT infrastructure over all which helped our operations and lowered or in some cases eliminated costs. The best part about A1 software was it was customized to our liking. The team at A1 came to our office and met with us in person to learn about our needs, study our business process, then implement the software using their technical expertise while knowing our business. I can't think of anything more valuable than that when it comes to purchasing software.

If it's not broken, don't fix it. The software worked flawlessly. Very simple and easy to use.

Customer support at A1 is top notch, personalized, and professional. They can tailor their software in ways that surprised us, and often asked us questions about our process we hadn't before considered. This is what made our implementation worth while and successful. If I were to make a software purchasing decision again, I would go with A1. Thanks guys for the A-1 effort.

Pros: I oversee product warranty claims for around 250 dealers, who are responsible for handling customer guarantee repairs and product registrations. A1 Enterprise was our software of choice because our warranty, product registration, and RMA process is chalk-full of complex business rules which requires automation. Our products and guarantee process are complex, due to each product having many associated parts and sub-assemblies, where each can have various warranty coverage types and limits. A1 Enterprise also provided an interface to our ERP accounting software, which gives us more control over how our products and claim costs approvals flow between the two systems. This interface reduced burden on me and our accounting department. We have collaborated continuously with the team at A1 to clearly define our business requirements to ensure we get what we need, and the team at A1 invests their time to thoroughly understand our business needs. Pros: The team at A1 is very competent with their technology and our requirements. They know how to present solutions to complex business needs, and are very responsive to changes and support requests. Additionally, A1 Tracker as a software is rich with custom-ability, administrative features, and workflow features that make my job easier and more efficient. In comparing my time spent managing claims in the previous system, A1 Tracker gave us a 90% increase in efficiency.

Cons: A1 Tracker is an application that takes time to understand and grow into. Any administrator taking on this application should be aware that a time investment on their part is needed to ensure a successful implementation. Additionally, I would like to see Dashboard reports with charts and graphs, although I hear rumors that's coming and will be released in January of 2020!

The A-1 Enterprise team is unlike any other software company I have experienced, which is the 3rd software used for our Guarantee System over the last 13 years. Very affordable with today’s business costs, and the best service, reliability and innovation to make your business life much easier.

The best part about using A1 Tracker is having access to the body of knowledge that the folks at A1 have to offer to support our business. We engaged A1 to tailor a full insurance CRM software for us, and I think because of their long history in the insurance and software world, they were able to successfully identify with our needs as a business, and in many cases, anticipate our needs. We were using an old MS Access database to run our insurance operation, combined with manual spreadsheets and documents. Our staff lacked computer and software expertise, mostly focusing on redundant tasks such as billing and collections. The time and costs saved with our new A1 insurance system was beyond what we had anticipated, simply because as A1 guided us through the process, they gave us valuable input that we would not have considered which wound up reducing or automating steps.

No complaints about A1. I would like to have found A1 sooner, and migrated off the old system.

Overtime, A1 became a part of our business. As we discovered more about their strengths and expertise, the team offered more value to other aspects of our business that extended beyond the actual software we purchased. They extended into marketing, releasing our new web site, and developing new business opportunities. They definitely went the extra mile and proved their worth.

As a software A1 Tracker has by far exceeded my expectations as far as features and functionality goes. Pricing has not increased since we started services with A1, we are pleased about that. The customer support team has been very responsive to our requests by feeding us ideas and solutions to different scenarios that show up in our business. We track many different agreement types with both vendors, service providers, and clients, and even still use only fraction of what the software offers. The renewal notifications and budget management features offer the best value for our business, and control our vendors and costs.

There is really nothing we want to change about the software. Everything we need (so far) is accounted for. Since we started with A1, we had some requests we wanted to do that we didn't think could be accomplished, and later discovered that the support team can make changes to the software in most cases without charging us. What would you want to change about that?x

Great product, well thought through, and great service. We will gladly provide a reference, and keep up the good work.

Great Software to work with involving different types of claims data, financials and different charts.

Existing data on previous claims to be copy into a new claim with same name.

Best part is software is friendly and useful for claims data information and I don't really think there is a worse part.