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Home Reviews on A1 Tracker “We've used A1 software since 2013 and extremely pleased with the quality of product service and support.”
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A1 Tracker

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 5.00
  • 6 Reviews

RANKINGS & RATINGS

RANK
  • 55.7
    Insurance Policy Software
    1 / 101
  • 54.0
    Contract Lifecycle Management ..
    1 / 92
  • 55.3
    Claims Processing Software
    1 / 114
  • 5.7
    Fixed Asset Management Softwar..
    14 / 134
  • 5.7
    Risk Management Software
    20 / 168
  • 5.7
    Procurement Software
    29 / 154

ABOUT A1 Tracker

A1 Tracker is presented by the vendor as a robust & configurable risk management software offering either stand-alone or fully-integrated risk management software covering many business segments across an organization.

Risk Management & Threat Assessment:
Risk register for tracking risks at any level in an organization, including by entity, project, asset, contract, vendor, division, business, unit, region, and more. Real-time risk reports & heat maps, dashboard metrics, alerts, & notifications.

Contract Management:
Contract module for tracking contracts of any type with vendors, employees, customers, and any other parties. Request portal with workflow & negotiation. Features: contract generation, audit log, document management, version control, accounting, budget control, & vendor performance management.

Claims & Incident Management
Claims & incident reporting for claims of any type: injuries, medical, commercial, customer, insurance, work comp, asset, auto, liability, property, and more. Claims dashboard with real-time analytics, loss runs, costs, expenses, & reserves. Claim portal to submit claims online to trigger notifications & approval workflow. Optional integrated modules for litigation & billing.

Insurance Policies & Certificates:
Policies & certificates of insurance tracking with reminders & renewals. For agencies & carriers policy management includes tracking clients, benefits, premiums, & commissions.

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About the Reviewer

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Catherine Hammerstrom Kusumoto

Client

Level1Contributor
  • CrowdReviews.com member since Dec 2019

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Catherine Kusumoto

Client
  • Level 1 Contributor
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“We've used A1 software since 2013 and extremely pleased with the quality of product service and support.”

Reviewed on December 28, 2022

Valid Validated Review   |  
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Organic - Unincentivized.

Down

What was the best part about using A1 Tracker?

Pros: I oversee product warranty claims for around 250 dealers, who are responsible for handling customer guarantee repairs and product registrations. A1 Enterprise was our software of choice because our warranty, product registration, and RMA process is chalk-full of complex business rules which requires automation. Our products and guarantee process are complex, due to each product having many associated parts and sub-assemblies, where each can have various warranty coverage types and limits. A1 Enterprise also provided an interface to our ERP accounting software, which gives us more control over how our products and claim costs approvals flow between the two systems. This interface reduced burden on me and our accounting department. We have collaborated continuously with the team at A1 to clearly define our business requirements to ensure we get what we need, and the team at A1 invests their time to thoroughly understand our business needs. Pros: The team at A1 is very competent with their technology and our requirements. They know how to present solutions to complex business needs, and are very responsive to changes and support requests. Additionally, A1 Tracker as a software is rich with custom-ability, administrative features, and workflow features that make my job easier and more efficient. In comparing my time spent managing claims in the previous system, A1 Tracker gave us a 90% increase in efficiency.

What would you change about your experience with A1 Tracker?

Cons: A1 Tracker is an application that takes time to understand and grow into. Any administrator taking on this application should be aware that a time investment on their part is needed to ensure a successful implementation. Additionally, I would like to see Dashboard reports with charts and graphs, although I hear rumors that's coming and will be released in January of 2020!

Overall Feedback

The A-1 Enterprise team is unlike any other software company I have experienced, which is the 3rd software used for our Guarantee System over the last 13 years. Very affordable with today’s business costs, and the best service, reliability and innovation to make your business life much easier.

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