ZONER Inc. FAQs

If you don’t renew your subscription in time, then Zoner Photo Studio X will switch into a 30-day protection period. During the protection period, you can still work with the program normally. When it runs out, it will be possible to start up the program, browse photos in it, and export them to standard formats. A subscription renewed during the protection period will link in to the previous running subscription. The day and month of your subscription’s expiration will also be retained, as well as any running discounts you had.

Example: You purchase ZPS X on October 20th, 2016, and you don’t renew your subscription until October 30th, 2017. Its next expiration date comes on October 20th, 2018. (more)

Yes. Licenses for Zoner Photo Studio X are per-user rather than per-computer. When you purchase a license, you gain a Zoner Account if you don’t have one yet, and your license is added to your account. Use your account to log in to ZPS X on any computer where it’s installed. In order for other people in your household to log in to the program (even on the same computer), you need to supplement your license with a family extension, thanks to which all the members of your household will be able to use ZPS X via their own accounts. This license can only be used for personal, non-commercial purposes.
Note.: The family license is for members of one household: people who permanently live together and cover living expenses together. (more)

We currently offer subscription licenses only. These licenses include, besides the program itself, free technical support and learning materials as well. These materials are available for paying users only, and they’ll teach you to get the most out of the program, to make your work with photos simpler than ever. (more)

Subscriptions can be canceled on any anniversary of their starting date. If you haven’t taken action to set up automatic renewal of your subscription, then it’s enough to simply not pay for the next period. You can give or withdraw assent to automatic renewal of your subscription in the settings for your Zoner Account, at https://account.zoner.com. (more)

Yes, use the shopping cart icon at the top right. When you’re buying from inside of a previous purchased version of Zoner Photo Studio, we’ll detect your previous purchase and apply the discount automatically.
You can pay with Internet-enabled credit cards from inside the program. Both the single-user license and the family extension can be purchased this way. The program will be activated shortly after payment. Your payment is immediately recorded on your Zoner Account and no further program activation is necessary afterward. (more)

You have not. To very easily re-download any recent version, simply visit your Zoner Account. You’ll find a download link waiting for you there. Install the program and run it. A login window will appear. Log in to your Zoner Account from here. Your purchased software will then activate automatically.

If it does not, then there is no license attached to the account that you logged in to. You most likely purchased under a different account (a different email address) than the one you logged in to. We recommend searching your email inbox for messages from Zoner. Once you find the right account, start up your ZPS, click the email address shown at the top right, log out, and then log back in under your account that owns the license. (more)

Thanks to subscription licenses, you’ll always have the latest version of Zoner Photo Studio, and it will be enhanced with new features more often than ever. You’ll also get free technical support throughout your subscription period, and as a user with an active subscription to the latest version, you’ll be first in line for support.
We’re also preparing teaching materials for paying customers, so you can learn to use the program to the fullest and work with your photos more easily than ever before. (more)

Yes, we’ll be working on the program’s development nonstop. This is Zoner’s main product, and so we give it a lot of attention. Also, unlike our past licensing model, the subscription model enables us to publish new features multiple times per year, so that we can react more quickly to our users’ needs. (more)

1. The in-program Help—press F1, or click the “?” icon at the top and then click “Help Contents.”

2. Articles and videos in our learning center..

3. Articles on our online magazine: magazine.zonerama.com..

4. Our PDF of the online help—download it here. (more)