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Updated November 14, 2017

Is there online documentation for your software?

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  • 180 Views
Nathan McCann

Nathan McCann, President at Xledger Inc. | November 14, 2017

Yes, Xledger includes within its cloud architecture a context-sensitive help and online documentation platform, including videos, process flows, and application links. (more)
0
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Updated November 14, 2017

Will this software work with my iPhone?

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Nathan McCann

Nathan McCann, President at Xledger Inc. | November 14, 2017

Yes, Xledger is both platform and browser agnostic. Further, there are mobile versions of the app available on the iOS, Android, and Windows Phone ecosystems. (more)
0
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Updated November 14, 2017

If we sign up, is there some form of training or onloading available to our company?

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  • 139 Views
Nathan McCann

Nathan McCann, President at Xledger Inc. | November 14, 2017

Yes, Xledger performs our own customer onboarding and implementation services. Our methodology for implementation and delivery is based upon learning from engagements with more than 8500 customers across the world. We believe that our consultative sales and implementation methodologies and toolsets, along with our high touch customer care (hyper care) culture, result in an industry leading 98% customer retention rate. (more)
0
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Updated November 14, 2017

Is Xledger offered with a money-back guarantee?

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  • 146 Views
Nathan McCann

Nathan McCann, President at Xledger Inc. | November 14, 2017

Xledger is an enterprise grade ERP solution. As such, there is a time commitment from customers in the onboarding process and system of this magnitude are not switched overnight.
Thought we do not have a money back guarantee, as such, we are incredibly unique in this space in that we require no long-term contracts. All of our customers are on a month-to-month subscription service and can cancel or alter their service level at any time. As a result, our team delivers what we call "hyper care" and are highly motivated to serve well. (more)

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