Self Service
$
24
per agent / month
Learn More
- Let customers, agents and teams find answers with one knowledge hub.
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- Package Details:
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- - Billed annually
- - Knowledge management
- - Fully customizable help center
- - Intuitive creation of articles and FAQs
- - Content collaboration and task management on articles
- - Side by side translation
- - Out-of-the-box SEO
- - Built-in search
- - Contextual help widgets
- - Insights to optimize the knowledge base
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Multi-Channel
$
60
per agent / month
Learn More
- Ticketing plus self-service for a smooth support experience.
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- Package Details:
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- -Billed annually
- -Ticketing system
- -Knowledge management
- -Live chat
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- All from self-service, plus:
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- -Customer support via email, web forms, Facebook, and chat
- -A single timeline view for all interactions, alongside customer history and data panel
- -Automatic actions and real-time triggers
- -AI articles recommendations
- -Unlimited labels and queues for workflow optimizations
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Unlimited
$
80
per agent / month
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- Unified solution with all channels in one platform.
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- Package Details:
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- - Billed annually
- - Call center
- - Ticketing system
- - Knowledge management
- - Live chat
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- All from Multi-channel, plus Call Center plan:
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- - Knowledge base, calls, tickets, and chat visible and manageable in one tab
- - Single timeline view for all interactions, including calls
- - Calls dashboard to track and monitor the workload
- - Internal notes, task management & escalation processes
- - Help widgets to support any communication funnel
- - Actionable data on the full platform
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Call Center
$
56
per agent / month
Learn More
- Go personal with fully integrated phone support.
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- Package Details:
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- - Billed annually
- - Call center
- - Ticketing system
- - Live chat
- - Contact Sales
- - Inbound, outbound, callback
- - Custom IVR flows
- - Call routing based on queues
- - Real-time dashboard
- - Call monitoring and recording
- - Every call creates a ticket
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