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UltraTax CS

COMMUNITY FEEDBACK SCORE
2.80

10 Reviews

Home Reviews on UltraTax CS
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UltraTax CS

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 2.80
  • 10 Reviews

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Most helpful positive review

4 people found the following review helpful
     

bad bad bad customer service

By Anonymous on March 9, 2023
I won't use this service again. Each year, of the last three, the customer service has failed more miserably. .. more

Most helpful critical review

3 people found the following review helpful
         

significant programming error in UltraTax

By Jon Beyer LinkedIn on September 12, 2022
Would not recommend this software to anyone, it is sloppy software, and Thomson Reuters will not stand behind their software... more
  • REVIEWS 10
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Negative Review

Use Another Software

Reviewed on February 5, 2024

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Organic - Unincentivized.

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Used FOR:   Tax Software in 2018

What was the best part about using UltraTax CS?

Pricing is very reasonable. But, you pay what you get. You get the best service until they get your money. Then, good luck. You are on your way. Calls get unreturned for three days.

What would you change about your experience with UltraTax CS?

Tech support wait time is in excess of 30 minutes in late January. I can only imagine the wait time when it comes closer to the deadline

Overall Feedback

Don't use them. What you pay is what you get! Consider other software! It is not worth the grief!
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Positive Review

Have You Tried UltraTax CS?

Reviewed on June 3, 2023

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Used FOR:   Tax Software

Overall Feedback

The performance of UltraTax CS is amazing. This software will make your business stand out. The customer support service is very helpful. I recommend this software for your use.
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Neutral Review

bad bad bad customer service

Reviewed on March 9, 2023

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Used FOR:   Tax Software in 2007

What was the best part about using UltraTax CS?

Does the state returns. Handles K-1 well. Basic fixed asset module does not allow for any sorting.

What would you change about your experience with UltraTax CS?

Absolutely the worst customer service technical help ever!!!! No one ever answers the phone. Call backs are a trick--they don't call back.

Overall Feedback

I won't use this service again. Each year, of the last three, the customer service has failed more miserably.
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Negative Review

significant programming error in UltraTax

Reviewed on September 12, 2022

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Used FOR:   Tax Software in 2019

What was the best part about using UltraTax CS?

I can't come up with a 'best part'. It doesn't properly calculate taxes for a very simple scenario (i.e. a K-1 with guaranteed payments in the state of NJ).

What would you change about your experience with UltraTax CS?

My tax accountant uses Thomson Reuters UltraTax. In 2015, it made a significant error in my state filing. I was audited by the state, and based on the error that the software made, I owe the taxes plus $700 in penalties and interest. The time I have lost to this audit is significant as well. My accountant requested that TR compensate me for the penalties and interest. They declined to. The programming error in the software was a very basic error.

Overall Feedback

Would not recommend this software to anyone, it is sloppy software, and Thomson Reuters will not stand behind their software.
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Negative Review

Bad customer service andbilling policies

Reviewed on August 26, 2022

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Used FOR:   Tax Software in 2012

What was the best part about using UltraTax CS?

Ease of use in data entry. Product fairly reliable. Easily downloaded and installed on stand alone or server.

What would you change about your experience with UltraTax CS?

Benn a user since approximately 1995. Due to what I considered an excess in pricing I left during the years 2016 and 32017. Came back in 2018. The software is not the issue. I never us3ed the early renewal , always bought the software in December. Was shocked to see a $5700 + charge on my credit card in July. Accordingly, I called to request a refund. I was told that in 1958, I elected to use automatic renewal (no record of this on my copy of the renewal form) and was not charged the automatic renewal in 2019, 2020 or 2021. I assumed that it was not in play. I spoke with a customer service rep about removing the charge on my credit card. I was told that there would be a 5% charge for doing this. I requested that I speak to a supervisor, and I got the exact same answer. They do not listen they just keep reading the company line even when you try to correct them. I should have protested the charge instead of contacting support. By the way, like many companies, they have support staff that are so heavily accencented that they are very difficult to understand at times.

Overall Feedback

Software is heads above the software I tried in 2016 and 2017. Their additional charges for electronic filing, software maintenance, per return cost for Corporate and partnership returns and in certain cases charges for customer service add several thousand in additional charges resulting in a total cost that exceeds $7500.00 even for a small firm. Support seems knowledgeable but customer service is totally lacking. In short after years of using their product and their vague use of the election that I supposedly made in 2018 to go ahead and charge me for the 2022 software early renewal is really questionable, their attitude is totally unacceptable. For price alone I was considering a software change. Their actions with respect to the early renewal retraction fee sealed the deal.
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Positive Review

Professional tax software

Reviewed on June 21, 2022

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Used FOR:   Tax Software in 2016

What was the best part about using UltraTax CS?

It saves a lot of time as returns can be filed very fast as compared to other professional software. You can file numerous returns in lesser time without incurring much cost on hiring staff. The data can be shared very easily through this software. It also helps in streamlining the processing of source documents. It is very flexible software that offers a number of delivery and hosting options. UltraTax allows integration with CS professional suite and other software. Besides that it offers secured eSignature option that will remove your hassles and will save a lot of time and money.

What would you change about your experience with UltraTax CS?

There is no feature that will detect the duplicate data entry & will remove it. The software developers are required to work in this area to make necessary improvements. The improvements can also be made regarding documentation process.

Overall Feedback

The overall performance of this software is excellent and it provides an outstanding position to business. It is easy to learn software that made possible return filing at the faster pace. The necessary assistance for installation & implementation is always available so that users do not face any problem. It will reduce your workload and hassles through its beneficial features such as data sharing, integration, eSignature etc. It is a very secure and reliable platform that works very fast. It will meet all your requirements at a very reasonable price. The benefits provided will cover the cost incurred for its installation.
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Negative Review

1041 Support is completely useless

Reviewed on June 3, 2022

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Used FOR:   Tax Software in 2019

What was the best part about using UltraTax CS?

The program does remember data and move it from other returns. All of these programs have advantages and disadvantages.

What would you change about your experience with UltraTax CS?

The customer support rep I spoke with for a 1041 issue was rude and useless. He also arrogantly informed me that there was no one else available.

Overall Feedback

Either properly train your support staff on how to help clients, including how to speak with them, or fire who you have and start over. That call was grossly unacceptable.
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Positive Review

My review on UltraTax CS

Reviewed on May 21, 2022

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Used FOR:   Tax Software in 2016

What was the best part about using UltraTax CS?

UltraTax CS Professional suite is best suitable for accounting businesses. UltraTAx CS is user intuitive and easy to learn. I'm amazed by the quality of content and how tasks are easily done using UltraTax CS solution. They have designed a great product to make customer's workload manageable. The software can be setup and learned on the fly without a lot of hassle during implementation , the assistants are available to help with any issue.

What would you change about your experience with UltraTax CS?

There is nothing much to complain about UltraTax CS since it is a stable and secure platform. I have not witnessed to any downtime or functionality issues while using UltraTax CS. Although, I would like to see some improvement of the documentation and help. UltraTax CS has to include a feature to remove the need for repetitive data entry.

Overall Feedback

I would like to keep using the services offered by UltraTax CS because the customer service is very satisfying and the dashboard of UltraTax CS is easy to navigate and learn. I recommend UltraTax CS to any accounting business planning to adopt a tax software. UltraTax CS is a very robust tax software that offers a lot of features and a nice workflow.
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Positive Review

Innovative!

Reviewed on May 18, 2022

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Used FOR:   Tax Software in 2016

What was the best part about using UltraTax CS?

UltraTax CS is quite the professional platform that larger companies will definitely enjoy using. It offers some pretty amazing solutions, and the multiple monitor viewing feature is the one I like the most! It definitely gets the job done a lot quicker, and it's as innovative as ever!

What would you change about your experience with UltraTax CS?

I wish they made it clear how much their platform actually costs. There's no information on their website regarding that, but it still doesn't bother me. UltraTax CS might be an expensive solution, but I guess it's worth the investment, no matter the cost! This platform is good!

Overall Feedback

Should you ever show interest in working with a platform that's as dedicated and flexible as UltraTax CS, be sure to contact the support team just to find out whether this platform will actually work for you and meet your needs. The people working at Thomson Reuters definitely made a reliable platform!
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Positive Review

Helps the Staff

Reviewed on May 5, 2022

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Used FOR:   Tax Software in 2016

What was the best part about using UltraTax CS?

UltraTax Cs a good choice for the accounting needs. The staff can able to complete the process by just using a small amount of time with less error. UltraTax Cs provides the business correct information. Tax filling makes more accurate and fast it saves a lot of time at the same time saves money. Also like the automatic error checker to correct some wrong data.

What would you change about your experience with UltraTax CS?

I like if this software works in multiple operating system as this software only supports Windows operating software, including 7, 8, Vista and XP. Others are great, has a lot of helpful features including Auto error check (Can immediately change the wrong entries) Tax calculator (Accurate and stress free tax calculations) and Tax walk-through.

Overall Feedback

My overall feedback for UltraTax, A product that helps a lot of business with a lot of useful feature offers. I like the functionalities of this tool. * Accurate tax filling * Automates the process * Fast in speed * Calculations made easier. A cloud based accounting software fit for any size of business. It improves the business and your staff will love to work in your company.
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