TrackIt!

TrackIt! Has a very easy setup. The installation process will not take you long. This software is outstanding. It has a very intuitive interface. Features of this software are well arranged to suit everyone’s needs. They are not complicated. The software comes with documentations to help users learn how to use it. The documentations are very detailed. Going through them will give you a better understanding of how the software works. This software is lowly priced. It is therefore affordable by small and starting firms. The software offers amazing services. It helps automate almost all the processes in the firm. TrackIt! Is customizable. You will be able to set it according to your own requirements. The most interesting part about this software is the call module. You will be able to interact easily with customers and members of your team. The software has a 24/7 available customer support service.

TrackIt is a reliable software. It offers amazing services. The software is cheap compared to other software of the same type. There are no negativities about it so far.

The general performance of this software is good. It works according to expectations. TrackIt has an easy to use interface. The installation process is easy.

Track-It! is a Help Desk and Asset Management solution for small to mid-sized businesses. It has a module for calls, library for loaner equipment, solution DB. Track-It can be customized on how the information is presented. Very easy to install and configure. They have good technical support. Even though there are plenty of competition, Track-It remains the good solution for specific purposes.

The price tag of 500 USD per user license plus annual support. Remote Control add-on for Track-It! is very clunky and it has performance issues. It misses some features and the can load slowly. It lacks live chat feature, social media integration. You can face database issues sometimes. It has limited customization options. Track-It doesn't support compartments and separate workspaces. It doesn't feature cloud-based version. On Track-iT is missing the possibility to automatically delete terminated employees from User Table.

Track-It! has pretty good and helpful customer support. They offer a free trial to test their product that you can easily download. They offer documentation and webinars to learn from. They are priced well. You can consider other alternatives but this one is cost effective so far. Track-It is good for small to mid-sized businesses.

I tried this software recently during my research into the best help desk software for our start-up company. It's a web based software synced to your downloaded software and hosting is included in the price which is good. It includes facilities, HR, asset and change management systems. There is a self service portal for end user ease of use. It can be used to track contracts and inventory. There is a software license component. And it's mobile friendly for end users. You can create a knowledge base as well. There are email reports you can schedule accordingly along with dashboards and analytics. Analytics occur in real time. The inventory and asset management components is very robust and includes physical barcode capabilities. You can establish user permissions according to your company hierarchy easily. It also includes word order templates, a work order timer and scheduled work orders, service level agreements, parent and child ticket capabilities, email to work order automation, prioritization automation, skill routing and automated escalations and notifications. There is an online knowledge base and video tutorials available to help you with any issues as well.

It's quite a large download so ensure you have the space and resources to dedicate to it locally. The pricing is very high for small businesses in my opinion relative to several of their competition. While the software is a one time purchase there are tech user fees as well as support fees I believe which are recurring in addition to this.

There is a free thirty day trial available and no credit card required so there's no risk in learning whether it's the best fit for your project. This company has a massive list of marquee clients which helps validate it's credibility. And while it may be a great fit and affordable for them it's a bit more than we need currently, though I'm glad to have experienced it directly in order to know what is possible and most useful at an enterprise level.