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Thirdlane

COMMUNITY FEEDBACK SCORE
5.00

27 Reviews

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Thirdlane

Unverified Vendor

COMMUNITY FEEDBACK SCORE

  • 5.00
  • 27 Reviews

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ABOUT Thirdlane

Thirdlane offers a comprehensive and versatile UC platform that caters to the diverse needs of businesses, MSPs and resellers. Key products include Thirdlane Multi Tenant PBX, Thirdlane Business Phone System, and the Thirdlane Connect App. With features such as VoIP, conferencing, screen sharing, IP telephony, and more, Thirdlane provides a customizable solution that can be deployed in the cloud or on-premises.

Thirdlane's Multi Tenant PBX and Business Phone System are enriched with Thirdlane Connect App, featuring a comprehensive set of tools such as voice and video calls, conferencing, chat, SMS, screen sharing, and smooth integration with CRM systems.

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Most helpful positive review

8 people found the following review helpful
     

Key part of our business.

By Anonymous on October 8, 2022
Thirdlane is user-friendly and does the job well.. more

Most helpful critical review

There are no negative reviews on Thirdlane.
  • REVIEWS 27
  • POSITIVE 100% 27 Reviews
  • NEGATIVE 0% 0 Reviews
  • NEUTRAL 0% 0 Reviews
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Positive Review

Practical and Customizable Communication Tool

Reviewed on November 29, 2024

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Used FOR:   Telephony Software in 2022

What was the best part about using Thirdlane?

Customizable features, smooth performance, and reliable integrations for messaging, voice, and video

What would you change about your experience with Thirdlane?

Advanced setup may take time

Overall Feedback

Thirdlane Multi Tenant PBX is a well-rounded platform for managing business communication, offering tools that adapt to different team and business needs.
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Alex E.

Alex E.

Thank you for sharing your experience with Thirdlane, Jake! It’s great to know that our platform’s customization and seamless integration resonate with your needs. We acknowledge that advanced setup can feel complex at times and are dedicated to refining this aspect to make it even more intuitive.
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Positive Review

Ideal for MSPs and Highly Customizable

Reviewed on October 24, 2024

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Used FOR:   Telephony Software in 2022

What was the best part about using Thirdlane?

Perfect for managing multiple clients with its multi-tenant setup. White-labeling gives us the freedom to brand it as our own. All-in-one solution with integrated voice, messaging, and video. Easily scalable for small and medium-sized businesses.

What would you change about your experience with Thirdlane?

Takes some effort to configure initially. Can be a bit technical for first-time users.

Overall Feedback

Thirdlane Multi Tenant PBX is a solid, customizable platform that’s well-suited for MSPs. It requires some setup but is well worth the flexibility and functionality.
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Alex E.

Alex E.

Thanks for the thoughtful feedback, Mike! We’re glad to hear the multi-tenant setup and customization options are working well for you. We know the initial setup can take some time, and we're always looking to make that smoother for new users.
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Positive Review

Solid Platform for MSPs with Great Customization Options

Reviewed on October 7, 2024

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Used FOR:   Telephony Software in 2022

What was the best part about using Thirdlane?

Thirdlane offers a multi-tenant PBX with full white label support, allowing MSPs to brand and tailor services. Its integration with various hardware and applications makes it adaptable to different business needs.

What would you change about your experience with Thirdlane?

It's not as widely recognized in the market, and the setup process can be time-consuming for new users without prior experience.

Overall Feedback

Thirdlane is a versatile platform that lets MSPs create personalized solutions, but there is a learning curve for those unfamiliar with its configuration.
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Alex E.

Alex E.

Thank you for your detailed review of our platform, Thomas! We appreciate your positive feedback about our white-label capabilities and integration flexibility, and we're continuously working to streamline our setup process and enhance our documentation to make the initial configuration more intuitive for new users.
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Positive Review

Great White Label Solution for MSPs

Reviewed on June 14, 2024

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Used FOR:   Telephony Software in 2022

What was the best part about using Thirdlane?

Thirdlane's white label option is a game-changer. It lets us brand their robust communication tools as our own, which our clients love. The features are top-notch and have significantly boosted our service offerings. Their support team is also very responsive and helpful.

What would you change about your experience with Thirdlane?

The initial setup can be a bit complex, especially with so many customization options. But once you're over the learning curve, it's smooth sailing.

Overall Feedback

Thirdlane is an excellent choice for MSPs looking to offer powerful, branded communication solutions. The white label capabilities and responsive support make it a standout option. Highly recommend!
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Alex E.

Alex E.

Thank you for sharing your experience! We're delighted that Thirdlane's white label option has empowered your business with customizable communication tools. While setup complexity is noted, we're committed to supporting you every step of the way. Your recommendation means a lot to us!
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Positive Review

Elevating Communication with Thirdlane

Reviewed on May 21, 2024

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Used FOR:   Telephony Software in 2022

What was the best part about using Thirdlane?

Comprehensive suite of communication tools, including PBX systems, messaging, and collaboration apps. User-friendly interfaces and easy setup, streamlining operations for businesses. Responsive customer support team, providing timely assistance and troubleshooting.

What would you change about your experience with Thirdlane?

Some features may require additional customization to meet specific business needs. Pricing structure could be more transparent for better budget planning.

Overall Feedback

Thirdlane offers a robust platform for businesses seeking efficient communication solutions. While there may be room for improvement in customization options and pricing clarity, its intuitive interface and reliable support make it a valuable asset for enhancing organizational communication.
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Alex E.

Alex E.

Thank you for sharing your detailed feedback! Your suggestions for additional customization options and pricing transparency are duly noted and will be taken into consideration for future enhancements. Overall, we're glad to hear that Thirdlane has provided your business with a robust platform for efficient communication, and we're committed to continually improving to meet your needs.
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Positive Review

Professional Assessment of Thirdlane's Multi Tenant PBX and Connect App

Reviewed on January 22, 2024

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Used FOR:   Telephony Software in 2019

What was the best part about using Thirdlane?

Thirdlane's combination of Multi Tenant PBX and Connect excels in handling complex, multi-client communication environments. The unified platform for voice, messaging, and video conferencing is notably efficient, offering streamlined operations for busy teams.

What would you change about your experience with Thirdlane?

The setup process can be technically demanding, potentially daunting for users without a strong IT background. The interface, while functional, could benefit from a modern, user-friendly redesign.

Overall Feedback

For enterprises and businesses managing multiple communication channels, Thirdlane's solution is highly effective. It might be a bit extensive for smaller businesses, but for larger organizations or service providers, it offers a comprehensive and powerful communication management system.
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Alex E.

Alex E.

Thanks for your review. It's great to hear that our Multi Tenant PBX and Connect system is serving your team well. We appreciate your honesty about the setup and interface – we're on it. Your insight is key to making our solutions better for businesses of all sizes.
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Positive Review

Top choice

Reviewed on November 27, 2023

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Used FOR:   Telephony Software in 2021

What was the best part about using Thirdlane?

Reliable with lots of features, cost-effective, good quality overall

What would you change about your experience with Thirdlane?

Maybe a bit complicated for beginners but it's nor a big problem

Overall Feedback

Thirdlane Multi Tenant is a top choice for businesses looking to solid communication solutions to their clients. Great margins for MSPs.
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Alex E.

Alex E.

Thank you for your valuable feedback on Thirdlane Multi Tenant. We take pride in being a go-to provider of communication solutions for businesses, and we strive to deliver exceptional value for our MSP partners. Thanks for the constructive feedback!
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Positive Review

The seamless experience of top-notch communication system

Reviewed on November 13, 2023

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Used FOR:   Telephony Software in 2020

What was the best part about using Thirdlane?

The scalability of Thirdlane allowed our business to effortlessly grow, adapting to our evolving needs without any hassle.

What would you change about your experience with Thirdlane?

Everything works fine with no hassle

Overall Feedback

The scalability of Thirdlane allowed our business to effortlessly grow, adapting to our evolving needs without any hassle. The reliability of the service ensured uninterrupted communication, providing a robust platform for our daily operations. The feature-rich nature of Thirdlane's product/services was impressive, offering a comprehensive set of tools that empowered our team to collaborate efficiently.
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Alex E.

Alex E.

Thank you for the positive feedback about Thirdlane. Scalability and reliability are top priorities, so it's gratifying to know the service reliably supported your daily operations. Years ago, evolving phone systems often required tradeoffs or compromises. Our goal is to deliver an experience that simply works for you, without hassles getting in the way of your business.Thank you for taking the time to share your experience. Feedback from satisfied customers helps us continuously strengthen our products and services. Please don't hesitate to contact us if any needs arise in the future.
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Positive Review

Voip business phone

Reviewed on January 13, 2023

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Used FOR:   Telephony Software in 2019

What was the best part about using Thirdlane?

The ability to rebrand helps us stand out. Strong suite of features, particularly Unified Communications. Support team is on point when issues arise.

What would you change about your experience with Thirdlane?

Some of our customers struggle with the initial setup. It's a bit technical to start with.

Overall Feedback

Working with Thirdlane's products as a reseller has its advantages. The rebranding capability and feature range are valuable. While there's a bit of a technical barrier initially, the benefits for our business line-up have been clear.
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Alex E.

Alex E.

Thanks for your thoughts on using Thirdlane. It's good to know that the rebranding and features are working well for you. We take note of the setup issues and are aiming to streamline this. Appreciate your input, it's important for us to keep evolving. Thanks for being with Thirdlane!
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Positive Review

A Game-Changer for MSPs

Reviewed on January 4, 2023

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Used FOR:   Telephony Software in 2021

What was the best part about using Thirdlane?

Personalized branding with white-label features. Scalable and budget-friendly solution. Competitive pricing adds value to client offerings. Responsive customer support and regular updates. Diverse features, including Unified Communications.

What would you change about your experience with Thirdlane?

Initial learning curve for advanced features.

Overall Feedback

Thirdlane Multi Tenant resets expectations for managed service providers. Its private labeling empowers creation of singular identities, and flexibility plus value make it a leader. Readily available assistance and many abilities strengthen the promise, though complexity requires some studying. In saturated markets, Thirdlane Multi Tenant stays steady and progressive for MSPs in this communication sphere.
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Alex E.

Alex E.

Really appreciate you taking the time to share your detailed thoughts on Thirdlane! It's great to hear that our white-label features, scalability, and pricing are working out for you. We're always working on making our platform user-friendly, so your feedback about the learning curve is super valuable. Thanks for recognizing our efforts in supporting MSPs in the communication field. We're here to help with any learning bumps along the way. Cheers to continued success together!
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