SwiftERM FAQs

Client data is processed and stored on a secure server. We provide standalone servers for Enterprise users, which can be nominated by Community users too at cost, which only you have access to. We take security very seriously and employ a number of physical and digital encrypted security measures to make sure that your data is always safe and secure, such as being behind an SSL layer. All data strictly belongs to the client at all times, we have no rights to it, ever. The client may download their data at any time. Your data is held on our system in process strictly as a hosting facility. If at any time you wish, we can erase your data. (more)

We offer everyone a free trial, but it remains free until the sales attributed to the system exceeds 4x the cost. There is no term contract you can come and go at will. Pricing is available to review here http://www.swifterm.com/price/ (more)

As the system is totally automated there are no multi-lingual operating instructions necessary. The system is dictated by the platform configuration. If you have multiple languages from your platform the content of each email will be defined by the language that individual is assigned. We have clients using in excess of 60 languages. All support, for around the world, is handled in the UK, but we retain a translation company and arrange skype conference calls should there be any problem with installation. However 80% of all new clients prefer to allow us to do it for them , as this is a free service, by professionals who doing nothing else all day, ensuring configuration is perfect before being allowed to be set operational.

Regards
David CEO (more)

We are perpetually expanding integration to more and more platforms, on an ‘as required’ basis. Those available immediately are:
i. Magento Community
ii. Magento 2 Community
iii. Magento Enterprise
iv. Opencart (Including 2)
v. Woo Commerce (WordPress)
vi. Prestashop
vii. Shopify / Shopify+
viii. Volution
ix. Big Commerce
We keep this plugin perpetually updated to ensure any security risks are minimized. It is continuously submitted to the platforms for approval. It is our intention to make it available for all the remaining platforms eventually. To select yours, simply choose it from the drop down list on registration and if it isn’t currently available, please ask as we will prepared it for you. (more)

The software uses artificial intelligence, a granular, machine learning algorithm, to work out which products to include and where to feature them in each email to maximise engagement and conversions. The algorithm analyses how each of your customers interacts with your site taking a number of factors into account, including their browsing and purchasing history, product abandonment and regular orders. This is ‘intelligent software’ so it perpetually looks to improve its own performance. If the platform specifies ‘brands’ for example, consumer affinity to particular brands constitutes part of this ranking. If the retailer runs a multiple-shops from the same platform, it will operate strictly for the site to which it has been registered. Each site requires it’s own attributed email address and needs individual subscription. The retailer cannot dictate what is in emails as this would comprise the consumers individual preferences, consequently the volume of sales is 6x higher than that you experience with email service providers. This is not a system for promotional purposes. (more)

The simple answer is we don’t until we try it, but by far the majority work perfectly at the first time of asking. In the last few years we have had a few compatibility issues. You can see from the developments made to the platform there has been a lot of effort put into ensuring integration is as seamless as possible. Learning from each installation we have improved the system and had it re-approved by the platform for thousands of other users. Only once did we have an issue with an old plugin being used, which we quickly resolved. There have been bottle-neck capacity, remedied by a hosting upgrade. But the few problems we did encounter revolved around peculiarity of set-up, where a developer had over-personalised the platform or switched elements off. However, that’s their prerogative, ours duty is to provide a system fit for that arrangement. This we do without quibble or cost, usually within a few days. Page speed is marginally effected following integration, currently monitored at +/- 0.003 ns (nSec) to the existing load-time. (more)